This Business is not BBB Accredited
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On 07/09/2014 the accreditation was suspended due to failure to eliminate the underlying cause of complaints on file with the BBB and failure to maintain minimum BBB Rating. The matter will be reviewed by the BBB's Board of Directors at its next meeting on 08/28/2014.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
This business has no rating at this time because BBB file information is being reviewed and/or updated.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||11|
|Billing / Collection Issues||5|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||30|
|Total Closed Complaints||47|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints concerning multiple repair attempts being made to correct the same problem and unnecessary repairs are being suggested or done. Also, consumers are being contacted numerous times to set up maintenance appointments and have difficulty being removed from the call list.
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Department of Business & Professional Regulation
1940 North Monroe Street
Florida Department of Agriculture and Consumer Service
BBB records show a license number of CMCA48033 for this company, issued by Department of Business & Professional Regulation. Their web address is http://www.myfloridalicense.com. The expiration date of this license is 08/31/2016.Type: Certified Mechanical Contractor
BBB records show a license number of TC4269 for this company, issued by Florida Department of Agriculture and Consumer Service. The expiration date of this license is 09/26/2014.Type: Telemarketing License
Type of Entity
Incorporated: January 2004, FL
Company president, James Harris is known to the BBB from Magic Air Conditioning and Mechanical, ProMag Energy Group, Inc. and Energy Management Systems. Separate reports are available.
Contact InformationPrincipal: Mr. James D. Harris (President)Customer Contact: Ms. Rosann Biondo (Office Manager)Mr. Eddie Sifonte (Marketing Manager)Mr. Sherried Watson (License Holder)
Air Conditioning Contractors & Systems, Air Duct Cleaning, Duct Cleaning, Air Conditioning Systems - Cleaning, Air Conditioning Repair, Air conditioning & Heating Contractors - Commercial, Air conditioning & Heating Contractors - Residential, Heating & Air Conditioning, Contractor - Insulation, Heating Contractors
Products & Services
This company offers AC-Heating, indoor Air Quality Experts, duct cleaning professionals, sales and installation service.
According to information obtained from the company, Energy Management Systems Heat & Air is a ( a residential and light commercial preventative and maintenance contractor) owned by ProMag Energy Group, Inc. ProMag also owns Professional Air Conditioning and Heating Company is a "(a residential preventative and maintenance and service company) and Magic Air & Mechanical Services ( a light commercial preventative maintenance contractor. The Bureau has a separate report on all companies.
Hours of OperationMon: 12:00 AM to 11:30 PMTue: 12:00 AM to 11:30 PMWed: 12:00 AM to 11:30 PMThu: 12:00 AM to 11:30 PMFri: 12:00 AM to 11:30 PMSat: 12:00 AM to 11:30 PMSun: 12:00 AM to 11:30 PM
Numerous locations around the State of Florida
Alternate Business NamesProMag Energy Group, Inc.
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