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This Business is not BBB Accredited

ProMag Energy Group A/C and Heating (Headquarters)

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Phone: (407) 282-5858Fax: (407) 737-6884View Additional Phone Numbers425 Gaston Foster Rd Ste C, OrlandoFL 32807-1229http://www.promagenergy.comView Additional Web Addresses

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BBB Accreditation

On 07/09/2014 the accreditation was suspended due to failure to eliminate the underlying cause of complaints on file with the BBB and failure to maintain minimum BBB Rating. The matter will be reviewed by the BBB's Board of Directors at its next meeting on 08/28/2014.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

This business has no rating at this time because BBB file information is being reviewed and/or updated.

Customer Complaints SummaryRead complaint details

47 complaints closed with BBB in last 3 years | 26 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues11
Billing / Collection Issues5
Guarantee / Warranty Issues1
Problems with Product / Service30
Delivery Issues0
Total Closed Complaints 47

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning multiple repair attempts being made to correct the same problem and unnecessary repairs are being suggested or done. Also, consumers are being contacted numerous times to set up maintenance appointments and have difficulty being removed from the call list.

Additional Information

BBB file opened: 10/01/2004Business started: 11/17/2003Business started locally: 01/01/2005

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Business & Professional Regulation
1940 North Monroe Street
Tallahassee, FL32399-0750
(850) 487-1395

Florida Department of Agriculture and Consumer Service
(800) 435-7352

BBB records show a license number of CMCA48033 for this company, issued by Department of Business & Professional Regulation. Their web address is The expiration date of this license is 08/31/2016.

Type: Certified Mechanical Contractor

BBB records show a license number of TC4269 for this company, issued by Florida Department of Agriculture and Consumer Service. The expiration date of this license is 09/26/2014.

Type: Telemarketing License

Type of Entity


Incorporated: January 2004, FL

Business Management

Company president, James Harris is known to the BBB from Magic Air Conditioning and Mechanical, ProMag Energy Group, Inc. and Energy Management Systems. Separate reports are available.

Contact Information
Principal: Mr. James D. Harris (President)Customer Contact: Ms. Rosann Biondo (Office Manager)Mr. Eddie Sifonte (Marketing Manager)Mr. Sherried Watson (License Holder)
Business Category

Air Conditioning Contractors & Systems, Air Duct Cleaning, Duct Cleaning, Air Conditioning Systems - Cleaning, Air Conditioning Repair, Air conditioning & Heating Contractors - Commercial, Air conditioning & Heating Contractors - Residential, Heating & Air Conditioning, Contractor - Insulation, Heating Contractors

Products & Services

This company offers AC-Heating, indoor Air Quality Experts, duct cleaning professionals, sales and installation service.

According to information obtained from the company, Energy Management Systems Heat & Air is a ( a residential and light commercial preventative and maintenance contractor) owned by ProMag Energy Group, Inc. ProMag also owns Professional Air Conditioning and Heating Company is a "(a residential preventative and maintenance and service company) and Magic Air & Mechanical Services ( a light commercial preventative maintenance contractor. The Bureau has a separate report on all companies.

Hours of Operation
Mon: 12:00 AM to 11:30 PMTue: 12:00 AM to 11:30 PMWed: 12:00 AM to 11:30 PMThu: 12:00 AM to 11:30 PMFri: 12:00 AM to 11:30 PMSat: 12:00 AM to 11:30 PMSun: 12:00 AM to 11:30 PM
Service Area

Numerous locations around the State of Florida

Alternate Business Names
ProMag Energy Group, Inc.
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