This Business is not BBB Accredited
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ProMag Energy Group A/C and Heating Inc. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered ProMag Energy Group A/C and Heating Inc.'s rating include:
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Factors that raised ProMag Energy Group A/C and Heating Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 42 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||5|
|Billing / Collection Issues||2|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||34|
|Total Closed Complaints||42|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints concerning multiple repair attempts being made to correct the same problem and unnecessary repairs are being suggested or done. Also, consumers are being contacted numerous times to set up maintenance appointments and have difficulty being removed from the call list.
BBB met with the company in July, 2014. In response to the pattern the company stated that due to logistics in regards to warranty fulfillment and home specific equipment that may be needed they cannot always repair and or service a home on the initial diagnostic trip. The company has hired a Quality Control Manager to ensure that consumers have one point of contact in these instances.
The company states they have a Telemarketing Manager to manage all their office in regards to customer data management to minimize the multiple calls to consumers once they have requested to be removed from the call list.
Customer Reviews Summary Read customer reviews
14 Customer Reviews Customer Reviews on ProMag Energy Group A/C and Heating Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||14 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Department of Business & Professional Regulation
1940 N Monroe St STE 50
Tallahassee, FL 32399-0750
Florida Department of Agriculture and Consumer Service
BBB records show a license number of CMCA48033 for this company, issued by Department of Business & Professional Regulation. Their web address is http://www.myflorida.com/dbpr. The expiration date of this license is 08/31/2016.Type: Certified Mechanical Contractor
BBB records show a license number of TC4269 for this company, issued by Florida Department of Agriculture and Consumer Service. The expiration date of this license is 09/26/2016.Type: Telemarketing License
Type of Entity
Incorporated: January 2004, FL
Company president, James Harris is known to the BBB from Magic Air Conditioning and Mechanical, ProMag Energy Group, Inc. and Energy Management Systems.
Contact InformationPrincipal: Mr. James D. Harris (President)Customer Contact: Ms. Rosann Biondo (Office Manager)Mr. Doug Ruryk (Manager, Internet Sales)Mr. Eddie Sifonte (Marketing Manager)Mr. Greg Wallace (Vice President)Mr. Sherried Watson (License Holder)
Related BusinessesPromag Energy Group Electrical, Inc. - 3300 37TH ST, Orlando, FL
Air Conditioning Contractors & Systems, Air Duct Cleaning, Duct Cleaning, Air Conditioning Systems - Cleaning, Air Conditioning Repair, Air Conditioning & Heating Contractors - Commercial, Air Conditioning & Heating Contractors - Residential, Heating & Air Conditioning, Contractor - Insulation, Heating Contractors
Products & Services
This company offers air conditioning repair, service and installation as well as duct cleaning.
According to information obtained from the company, Energy Management Systems Heat & Air is a ( a residential and light commercial preventative and maintenance contractor) owned by ProMag Energy Group, Inc. ProMag also owns Professional Air Conditioning and Heating Company is a "(a residential preventative and maintenance and service company) and Magic Air & Mechanical Services ( a light commercial preventative maintenance contractor. BBB has a separate report on all companies.
Hours of OperationMon: 12:00 AM to 11:30 PMTue: 12:00 AM to 11:30 PMWed: 12:00 AM to 11:30 PMThu: 12:00 AM to 11:30 PMFri: 12:00 AM to 11:30 PMSat: 12:00 AM to 11:30 PMSun: 12:00 AM to 11:30 PM
Numerous locations around the State of Florida