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Consumer Complaints

This Business is not BBB Accredited

Pro-Tech Air Conditioning & Plumbing Services, Inc.

Phone: (407) 291-1644Fax: (407) 522-0445

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)
01/14/2015Problems with Product / Service | Read Complaint Details
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Complaint
Their technician did not have proper equipment to clear air conditioning condensate line.
We were charged $265.54 for a service call to clear our air conditioning condensate line. However, the technician could not clear it with nitrogen gas or a wet vac. The technician did not have a snake. He recommended they would have to run a new line through the attic and quoted me $644.89. I called another company and their technician had a snake, cleared the line and only charged me $185.40. I wrote the president of Pro-Tech a letter asking for a refund. However, he has not responded.

Desired Settlement
We would like a full refund.

Business Response
We strive to give each and every one of our customers the best possible service every time. More importantly, we strive to do what it's right for our customers. We are human and also make honest mistakes, and although not on purpose, we understand that the customer should not have to pay for those. In turn, we always go out of our make to make things right for the customer.
We are truly sorry for any inconvenience this may have caused this customer. As the customer requested, we have sent his refund in the mail. We also sent him an apology letter.


Consumer Response
On January 14, 2015, I received a letter from the company with an apology. In the letter was my original check which was voided. I am satisfied with the outcome.

10/03/2014Problems with Product / Service
09/19/2014Problems with Product / Service

Industry Comparison| Chart

Air Conditioning Contractors & Systems, Air Conditioning Systems - Cleaning, Air Conditioning Repair, Air Conditioning & Heating Contractors - Commercial, Air Conditioning & Heating Contractors - Residential, Heating & Air Conditioning, Plumbing Drains & Sewer Cleaning, Plumbing - Contractor, Plumbers - Commercial, Heating Contractors

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.