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Consumer Complaints

BBB Accredited Business since 06/30/2012

O'Brien Heating and Air Conditioning, Inc.

Phone: (407) 671-1247Fax: (407) 365-3415

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
08/27/2012Problems with Product / Service | Read Complaint Details

Additional Notes

Complaint Category: Failure to honor promised refunds, exchanges, or credit

Complaint: The owner admitted to making an error in diagnosing my AC problem. He agreed to refund the $75 fee but still has not honored the refund.
The owner ****** ******* incorrectly diagnosed my AC problem as a compressor lock up on 7/3/12. He charged me $75 and quoted me on a compressor replacement and a new whole system installation in the range of thousands of dollars. The invoice no. is 6647. When I got a second opinion from a different contractor, the problem was actually the hard start which was a much cheaper repair. I had the other contractor repair my AC unit on 7/5/12 and contacted Mr. ******* for an explanation. He stated it was his mistake and that he would refund my service fee of $75. I called Mr. ******* again after waiting a week and I was given a promise that I should receive the check soon. To this day I still have not received the refund.

Business' Initial Response
I agree that this is true and a check was mailed to this person about a week after he called me and i'm very sorry that this happened and will do my best to make sure that something like this dose not happen any more.

Thanks ****** *******

Consumer's Final Response
Refund check received. Awaiting funds to clear before closing this complaint.

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

Industry Comparison| Chart

Air Conditioning Contractors & Systems, Ventilating Equipment, Air Purifying & Cleaning Systems & Equipment, Ventilating Systems - Cleaning, Air Conditioning Systems - Cleaning, Air Conditioning Repair, Duct & Duct Fittings, Air conditioning & Heating Contractors - Commercial, Air conditioning & Heating Contractors - Residential, Heating & Air Conditioning, Ventilating Contractors, Heating Contractors, Heat Pumps


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