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Rev Wheels, LLC

Phone: (951) 680-9595

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
07/21/2014Guarantee / Warranty Issues | Read Complaint Details
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Complaint
My wheel cracked and is covered under a lifetime warranty. Rev admits fault but can not replace the wheel and refuses to give a full refund
I purchesed 4 wheels in 2011 for $249 each plus installation. One of them cracked this year. I sent Paid to ship it back to Rev Wheels for testing. They determined it was a manufactered defect but no longer has that style in stock, so they could not replace it. They said they would refund me for that wheel. I was now forced to buy 4 new wheels. After weeks of waiting they offered me less than half of what the wheel cost me. Several weeks later they have still not resolved the problem.

Desired Settlement
I would like $300 refund to cover the cost of the wheel, installation, and shipping. Their problem has already cost me an additional $1200 for a new set of 4 wheels.

Business Response
Hello,

A warranty claim was submitted for a discontinued wheel by the individual. The wheel was first produced 10 years prior to the claim and had been discontinued for 4 years. The REV Wheel lifetime warranty is offered to the original purchaser of the wheel and is non transferable. The customer obtained these wheels second hand and was unable to provide a receipt for the purchase.

REV Wheel offered to provide a full refund for the defective wheel even though the wheels were purchased second hand. The only documentation REV Wheel requested was receipt of purchase to prove the purchase price of the wheel so a check could be issued. In the event that a receipt is unavailable, it is REV Wheel policy to credit the customer with the lowest price the wheel has been sold at. In this case, the wheel had been sold at $112.00 per wheel.

REV Wheel presented this offer to the customer in reconciliation of the defective wheel. The customer accepted the credit for the wheel with the following terms:

"Negotiation of this check constitutes payment in full in reference to both parties."

REV Wheel has detailed records of all communication with the customer and his acceptance of the $112.00 credit. Check was deposited by customer upon customer receipt (Check number 4462 issued 6/27/2014).

Copy of Check Attached

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.