Late Oct 2012, I went to tire shop to get a tire repair on 2008 Cadillac. Original tires on car were swapped out and replaced with lower grade tires.
Oct 31, 2012, I went to tire shop to get a tire (BF Goodrich brand) repair on front passenger tire with on 2008 Cadillac CTS (owned for 2 years, tires were brand new). Repair was needed for patching of the tire due to running over a screw, cost was $17.95 invoice #XXXXXX. When repaired, store noted on reciept that the repaired tire had sealant (fix-o-flat). Im claiming that the original tires on car were swapped out and replaced with lower grade tires (Nexen Brand). Bringing this to attention of store manager *****, he agreed to help me and advised me to call corporate. I called ***** (store manager in Porterville) he said his crew does not operate a chop shop and I should call the police to further an investigation. Later back in Clovis, CA when asked the tire store to in fact remove the tire from the rim that had been fixed to show me that they in fact repaired that specific tire there was a patch however no sealnt present. A photo was taken my myself. Since the original tire repair, the tires have been rotated for regular maintenance at locall Jiffy Lube in February 2013. Recently realizing that I might need new tires is when I noticed that my original tires are not of those that are on my vehicle. I voiced to ***** and to ***** that I did insepect their repair due to me trusting that they would take care of their customers. I asked Carrolls to help me in this matter since they've been whos helped me with my car since I've owned it. They gave me a quote for brand new tires and sent me on my way. The quote was for 4 brand new BF Goodrich Advantage TA tires ATD 235/55R17 99H @ $624.27.
I am seeking a cash settlement for the full price of the tires as listed on BF Goodrich tire website listed as part #05491, size 235/55R17 99 H, priced at $166 per tire totaling $664.00.
Business' Initial Response
On October 31, 2012 we performed a flat repair on the customer's tire. We patched the tire and we noted on the invoice that tire has sealer. At no time do we ever use a sealer like fix a flat. We do not even carry it at any of your 10 locations. We acknowledge that she returned to the Clovis location 8 months after that date. As requested by the customer, we dismounted the tire and showed her the patch we had previously installed. We deny that we removed all of the customer's original tires and replaced them with a tire that was of a different brand. She claims she had her tires rotated at JiffyLube in February 2013. She claims she only recently noticed that the tires were not what she believed to have been her original tires.
Our records show only ONE invoice, that of the October 31, 2012 flat repair. IF we had replaced her tires we would have had other records. If her car was purchased in 2008 then her tires were approximately 4 years old (when she came in for the flat repair) and there would have been NO incentive for us to fraudulently remove and replace those tires.
We quoted her a fair market price to replace her tires. We felt the customer was served in a satisfactory manner and that we are under no further obligation to her.
Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The year of the vehicle is 2008, it was purchased in 2011, and in fact their are 2 invoices for separate service dates. I have a photo from the dealership of my vehicle with brand new tires showing the paint on treads on them. On 6/25/2013 I purchased a set of 4 brand new tires from a different company. Employee mentioned tires were in need of an upgrade. I explained that these were not my original tires and asked the when replacing the tires to please remove the tires and do not dispose of them so that could take them home along with rim weights on 2 rims indicating they have been balanced after being swapped. On upon inspection of old tires that have been replace, there in fact was no sealant on the repaired tire indicating that they were not in fact my original tires. Clovis store manager noted originally on the invoice that there was sealant on right front tire, which in fact I did use fix o flat in order to drive my vehicle to the shop for repair. From the Since my original repair in October 2012, Jiffy Lube was in fact the only place that has touched my vehicle and they only rotated my tires. A worker from Carroll's said it may be possible that someone could have swapped my tires in my driveway, and having patches on the tires could be just a coincidence.