We have had pool service from Wildwood since they built our pool 17 years ago. They have exclusively maintained and repaired the pool. We first reported this problem to Wildwood back in March. Someone visited and spoke with my wife, started a treatment and then it was dropped. Next, after I notified Widlwood again about the growth of the algae and discoloration, I met with **** on June 13. First **** stated that it was not algae, but normal discoloration, even though it had appeared overnight and spread. Then, after I told **** that it was definitely algae, he reached in the pool, rubbed the algae and came away with green fingers. So, he finally agreed it was algae. **** tested the water and found that the phosphates were high. **** stated that once the phosphates were low enough, they would treat the algae. On June 26 **** again stated that the phosphates were high and that it was being treated. I texted him again last Wednesday, July 9th and have not received a reply. I communicated again with ***** at Wildwood on Monday, July 14 and was told that **** would be out on Tuesday to address the issue. As of today, July 16, we have not heard from ***** We have had several issues with Wildwood's pool maintenance over the years. Even though we have paid for regular maintenance, rebuilt or replaced equipment at their recommendation and followed all of their maintenance schedules, Wildwood does not seem to feel any responsibility to be sure that the pool is well-maintained and usable.
We simply want Wildwood to correct the algae problem and to adjust their maintenance so that it does not recur. We would like them to communicate with us promptly and professionally regarding their progress in correcting the problem.
Good afternoon *******
This is in reference to:
Case # ******** ****** **********.
We believe this complaint is not valid.
I have emailed the customer several times to see if he will meet with myself, **** the repair person and ****** the pool cleaner. I have yet to hear back.
Also the customers main drain grate broke off, no fault of Wildwoods but we covered the expense of $150.00 to hire a diver to replace.
From: "My Gmail" <*******@gmail.com>
To: "******" <******@wildwoodpools.com>
Sent: Friday, July 25, 2014 1:26 PM
My first trip to ********** I was there to assist in coming up with a plan to help keep the pool clean. I observed several things:
1- The pool plaster was old and discolored.
2- The pool has a heavier than normal debris load.
3- there was a small amount of dirt and algae, never enough to obtain "green fingers" in the pouros/deteriorated plaster.
I suggested an acid wash to help with the discoloration of the plaster , the homeowner declined.
I suggested the homeowner supplement the pool service by removing debris from the pool in between visits of the service tech, the homeowner declined.
When I suggested the pool was usable as it was, the homeowner stated he would not use the pool due to the "Gross factor"
At that time we took a water sample and had it analyzed. The only thing out of any normal range was the phosphates. So with the homeowners knowledge we began a phosphate treatment which can be a long involved process and require several visits. We treated the water and performed several filter cleans to remove the phosphates from the pool.
The debris load was still causing the water flow to be restricted and causing the pump to work harder than normal. The pump ultimately stopped due to debris stuck in the impeller/diffuser. See pic