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Tropical Breeze Custom Pools, Inc.

Phone: (909) 355-7946

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
06/15/2015Advertising / Sales Issues | Read Complaint Details
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Complaint
Contract stated the price would be $88,000 and the project ended up costing $160,000 with no new additions to the project.
The sales rep came to my home and did an estimate and then supplied me with a contract with all the prices broken down for building a new pool, barbeque and laying pavers. The price was $88,000. Once the project got started the contractor kept coming to me telling me that everything cost more and if I didn't pay, he would stop the project. After the entire project was completed with nothing new added to the orignal contract, I ended up paying almost double $160,000. During the project my brand new driveway was scratched with their dozer tools as well. JJ, the contractor recommended a company that would be able to stain it. The company ruined my new driveway and Tropical Breeze never took any responsibility for the initial scratches.

Desired Settlement
I would like a full review and breakdown of everything the $160,000 went to and a payment for the scratches on my driveway. I would also like reasoning the initial quote was so much different from what I ended up paying and a refund for the money that was pocketed and not used for the project.

Industry Comparison| Chart

Swimming Pool Contractors, Dealers, Design

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.