BBB Accredited Business since 08/24/2011
Petersen Pools, Inc.
Phone: (559) 635-7946
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Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Complaint Breakdown by ResolutionAbout Complaint Details
|07/01/2013||Problems with Product / Service | Read Complaint Details|
Complaint: I hired **** ******** to find and fix a leak in my swimming pool. He said he could fix it. He sent his men out and they drained the pool and epoxied around the rocks. Then the pool was filled and it looked good so I was stupid enough to pay him $711.91. After a few days I discovered the pool was still leaking. Since then, I have called and left messages telling **** that the pool still leaks. He will not answer my calls nor call me back. I am frustrated and angry. Obviously he did work that did not need to be done and I still need to hire someone to fix the problem.
Business' Initial Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
Swimming Pool Contractors, Dealers, Design, Swimming Pools - Leak Detection & Repair, Swimming Pool Service & Repair