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Consumer Complaints

BBB Accredited Business since 07/29/1991

Jeff Kerber Pool Plastering, Inc.

Phone: (800) 560-7946

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
08/18/2014Problems with Product / Service | Read Complaint Details
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Complaint
**** ****** has been plastering pools since the mid 1950's. After completion of my pool....I find that very hard to believe. My new plaster is full of trowel marks, cracks, and color variation. After sending the trouble squad to my home to fix my issues, "polish" my plaster...using acid and a grinding tool...it looks worse...And that took years off the life of plaster. I have called and called and called with no results. Complete lack of concern or respect for the costumer. The job was 7/2013...still waiting. Acct: Paid in full!
Product_Or_Service: Pool Plaster

Desired Settlement
I believe there are not only contract issues here, but product, guarantee, customer service, and repair issues as well. I may have received the product that the salesman and I talked about...but it did not in any way shape or form, look like I was told.....And when there was a problem...it was not addressed properly. The life of my plaster has been compromised by the use of acid and grinding tools. I am asking for a full refund.

Business Response
We started working with the consumer on February 27, 2014 and the work was all completed on March 20, 2014. We believe the issue has been resolved.

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05/07/2015Guarantee / Warranty Issues

Industry Comparison| Chart

Swimming Pool Contractors, Dealers, Design, Swimming Pools - Leak Detection & Repair, Swimming Pool Equipment & Supplies, Swimming Pool Tile Cleaning, Water/Pool Heating - Solar, Swimming Pool Service & Repair

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.