Complaint The property manager told me he found a nice family to rent our home, a family that had been a customer of Able Property Management for a few years. He told me he would do drive by periodically and also do walk thru' s to insure the property was being taken care of. We agreed to this and then he placed 3 families with 11 children in our home. Our pool man and local neighbors started reporting to us about all the people living at this residence. After 17 months we moved them out and decided to move back in our house only to find out the house was filthy, the landscaping destroyed by dogs and neglect of watering and the house has over 7,500.00 of damage done to it. The Property Manager did not manage our home as he told us he would.
Desired Settlement The Property Management company should be held responsible for all the damage to our home.
Business Response According to records we rented the home to ****** ******** one adult on March 1,2014. He did not list any other tenants when he rented from us. We had rented to him previously with success. He told us that he was uncomfortable and felt the neighbors were watching him all the time because he felt that they did not like people of his race. We try to provide quality service at a reasonable price but we cannot assume responsibility for every act of every tenant. The owner of the property terminated our services and we forwarded the tenants entire deposit to them. In addition we refunded some utility bills that the owner disputed and waived any management fees due us.
*** ******* Manager
Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) He is still not taking any responsibilities for the actions of his poor job of managing our home. His tenants did a lot of damage to our home. I would like it if he would pay for some of the of the damage. It is the right thing to do.
Complaint Being charged for repairs that I asked to be taken care while I lived there
I moved into a house four years ago and asked several times for problem with the house to be repaired including carpet which cut our feet daily Now that I have moved out they are charging me for these repairs and then some I was never given time to correct any issues as they didn't do a inspection and leave me a copy as promised They also went over the 21 days to get my deposit to me
Desired Settlement $125 cleaning the house was wY cleaner than when I moved in $205 for carpet that was dirty and torn when I moved in $79.00 for blinds as I repaired them after moving in they we old when I moved in
Business Response From Able Property Management Fasimile #XXX-XXX-I.165 September 30, 2014 Number of Pages including cover sheet 1 To Better Business Bureau *** ******* Via Facsimile PAGE 01/01 Attention ****** ******* Customer Service Representative XXX-XXX-XXXX Re: Case# XXXXXXXX We cannot locate any records regarding **** and ****** **********. Please provide us with the date that the incident occurred and if possible copies of the contract and deposit accounting. *** ******* Manager
Complaint I have lived at this residence since 2006 and have asked repeatedly for the property management to replace my carpet but they do not even acknowledge my requests. It is very old, has holes, and the padding underneath is so worn out it's like not having padding at all.Recently I asked for them to replace the power outlets, there are several throughout the apartment that you can not keep anything plugged in because they fall right back out. There are also two outlets that have caught on fire and do not work. My kithchen faucet had an extreme leak and it took them a week to finally fix it and at that time they were supposed to fix the outlets as well but the maintenance worker stated that he was not authorized to do that until he had a "count" of how many needed replacing per Able Property. That was 3 days ago and still nothing. This company is very negligent when it comes to any maintenance requests. I was looking into moving elsewhere and wanted to see what my options were so I put in some applications with other rental companies but when they called Able Property to verify my information they would not cooperate and said I had to give a 30 day notice before they could release any information. That is just wrong and I've never encountered that before. They are hindering me from any potential move, yet they do not want to take care of any maintenance issues. They leave me no choice but to report them to BBB
Desired Settlement They need to replace the power outlets and the carpet. They should not be able to withhold basic information when professional companies call to verify whether I am a renter.
Business Response The power outlets have been repaired
The leaks have been fixed
At this time the carpets are not going to be replaced
We have not received any notice from the tenant regarding her moving and we do not for the tenants and our protection release personal information concerning our tenants. Normally if a tenant applies with another property management company they request information along with a signed release from the tenant. If the tenant wishes us to release personal information over the phone we will require a signed release.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
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Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
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BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
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