BBB Business Review

BBB Accredited Business since 01/15/2009

Aquanta, LLC

(559) 561-4673View Additional Phone Numbers39685 Sierra Dr, Three RiversCA 93271-9760View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 01/15/2009

BBB has determined that Aquanta, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Aquanta, LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Aquanta, LLC

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
05/20/2013Delivery Issues | Read Complaint Details

On 4/10/2013 I ordered a Product from with my debit card. The total was $22.94. Transaction ID:XXXXXXXXXX

On 4/11/13 i Emailed Customer service, and i requested a Tracking Number. That same day sent me an Email telling me that the shipping method does not come with a Tracking number. On 4/24/13 i emailed customer service at, asking them where was my order since i hadn't received it yet, and it was past due to arrive. did not reply to me. On 4/26/13 i still hadn't received a reply from, and so i emailed them explaining to them the situation, and telling them that i wanted to Cancel my order since i never received it, and that i would like a Full refund. never replied to me in any way, and never refunded me.

Desired Settlement
I want my money Refunded in full back to my account.

Business' Initial Response
Contact Name and Title: ******
Contact Phone: XXXXXXXXXX
Contact Email: *****
XX-XX-XX Customer filed complaint with BBB stating that we did not respond to numerous messages and that she had requested the order be cancelled. We received one message on April 11 requesting a tracking number. ***, our customer service agent had responded that USPS first class mail does not provide tracking but if she wanted to upgrade to priority mail we could provide her with tracking. In searching our inbox, sent items and deleted items folders of our email I have only located one email from this customer on April 11, 2013 to which a reply was sent on April 11 explaining the shipping/tracking.

Although the order had been shipped on April 11 in good faith , and has not been returned to our office by the USPS as undeliverable or by the customer as refused, I have issued a full refund to the customer. Transaction details of the refund are below:

Transaction ID: XXXXXXXXXX
Payment Method: XXXX1402
Amount: USD (22.94)
Customer Name: ****** ******

Industry Comparison| Chart

Pet Supplies & Foods - Retail, Pet Supplies & Foods - Wholesale

Additional Information

BBB file opened: 01/22/2001Business started: 03/01/1998
Type of Entity

Limited Liability Company

Contact Information
Principal: Dr. Christianne Schelling (Owner)Customer Contact: Mr. Ray Velasquez (Office Manager)
Business Category

Pet Supplies & Foods - Retail, Pet Supplies & Foods - Wholesale

BBB Program Participation
This company has agreed to use special procedures including mediation and arbitration, if necessary, to resolve disputes.

Map & Directions

Map & Directions

Address for Aquanta, LLC

39685 Sierra Dr

Three Rivers, CA 93271-9760

To | From


1 Locations

  • 39685 Sierra Dr 

    Three Rivers, CA 93271-9760(559) 561-4673
    (559) 561-1801

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Aquanta, LLC is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (559) 561-1801

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on April 25, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Pet Supplies & Foods - Retail


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.


Thank you for your feedback.

Help us improve by taking our survey.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.