we were on month to month service, they changed the person they had coming out here. he missed months and as a result our dog got bite by a spider.
we were not happy with our old service so we called san joaquin pest. we had a month to month service agreement, because i didn't want a contract. everything was fine until they changed our service person. he would not show up so our pests got worst.
we are older and have 4 dogs, we rely on good service. at this time, one of our dogs got a spider bite, we took him to the vet. since no one would come out, we would pay late. we talked to a lady at san joaquin pest and she said that since we did not pay on time they would end our service, that was fine. now the manager, **********, say we owe $185.00 for early termination. so they do a crappy job, get my dog bitten and i'm supposed to pay them more money when it was month to month?
I assumed it was over, you go your way and I'll go mine. But since ***** **** insists I owe the termination fee, then san joaquin should pay for my dogs vet bill ($253.00). He said i did not live up to the contract (there was no contract, just month to month), well san joaquin pest did not live up to the contract either. and because of their crappy service my dog was bitten. we can pay each other the amounts listed or call it even and go our separate ways.
As the VP of Operations at San Joaquin Pest Control, I can assure you that we take all customer complaints very seriously. First of all let me apologize for any problems or issues that you may have had with our company. We are a locally owned family business serving the San Joaquin Valley since 1972. Our number 1 priority is customer satisfaction. With that in mind I have investigated your situation and found out the following important facts.
Your original service with us was ordered for a 3 month period. During that first period you only paid your invoice for a single month and left 2 months in arrears. This pattern repeated itself several times. Our policy in this type of situation is to send a suspend letter subject to suitable payment arrangements. After several more months we sent to you a final notice to pay. That was sent on September 2014. We also followed up that notice with a phone call to pay, that call was not returned. Once again, after we have a delinquent bill where payment cannot be obtained through our several steps of internal process, we have no alternative but to forward it to collections.
In your case, we made extraordinary effort to collect payment for services delivered over several months. At no time did we change service technicians and we never attempted to add additional fees. When all else fails our last resort is to send the delinquent bill to collections. In your case, that was our decision.
We would welcome the opportunity to re-build our service relationship. If you will pay the outstanding bill and make arrangements for payments in advance of service, we would be happy to resume your service.
Thank you for time, I hope this satisfies your complaint.
San Joaquin Pest Control
(The consumer indicated he/she DID NOT accept the response from the business.)
First off, you have no idea what is going on in your company. I was told it was a month to month service, if that was not true, I was lied to. I requested that the technition come out on fridays because we have dogs that will bite and we have to lock them up in the garage. I do not work on fridays so I know when the technition should come. When he would come (If he would come), it was during the week when I was not here (my wife is always here, she is disabled). Since he did not get bitten, I know he did not go into the back yard to spray. That is why I did not pay, because you did not do the service you said you would. Your technition was taking advantage of an older couple with disabilities.
When you called, I explained to the lady that the technition was not spraying like he should have. She said that if we paid, he would do his job. That was a lie too. He still never went into the back yard.
I think the last bill was for $35.00. You say you did not add additional fees, Then how come ***** **** added $150.00 cancelation fee to the $35.00?
He said I was in a 6 month contract. Now you said it was a 3 month service. You LIED again.
Now as for my dog, No mention of getting reimbursed for those fees. If your technition would have gone into the backyard and sprayed like he should have, I would not have the vet bill.
I do not owe you the $35.00 for service because the service was not done. I do not owe you the $150.00 cancellation fee because you just said you did not add additional fees.
Now for what you owe me, $253.00 for my vet bill.
I do not want your sevice (or lack of service), we have found some one who does it right, we have no complaints with this company.
***** ** ****
Final Business Response
In the interest of good will we agree with your assessment that both parties should go separate ways. No further action will be taken.
San Joaquin Pest Control