BBB Business Review

This Business is not BBB Accredited

Don's Ceilings & Walls, Inc.

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(800) 830-2553View Additional Phone Numbers3745 Fremont Dr, CoronaCA 92881-8430http://www.donsceilings.com

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BBB Accreditation

Don's Ceilings & Walls, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Don's Ceilings & Walls, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews Customer Reviews on Don's Ceilings & Walls, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
09/21/2015Delivery Issues | Read Complaint Details
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Complaint
I was quoted $1995.00 to have the ceilings of my manufactured home scrapped and was told it would be ready for painting after 24 hours. The guys arrived late with no phone call and I had to call to see what had happened to them. *** said he'd look into it and call me back. I did not receive a return call but his guys showed up shortly after that. I walked into the house while they were packing up there things to find one of the guys using a wood colored crayon to color over damage they had done to some built ins. There was damage to other built ins they failed to color in. I was told that I could clean up the spills I see with a warm, wet sponge and was shone how easy it was to clean up after them. The guys were done in about 4 hours. Old neighbors of mine said I was over charged, that for 1440 sq. ft. I should have only been charged about $1,000.00 When the painter, referred by ***, arrived to quote he included a charge to clean up the mess left by ***'s Ceilings & Walls. I feel as thou I am having to pay the painter for cleanup the ceiling people should have taken care of.

Desired Settlement
I was essentially charged $166.00/man/hour. They caused damage and left a mess that I am going to have to pay additional companies to take care of. I feel cheated and I'd like a refund of moneys paid to Don's Ceilings to cover these costs due to their workmanship.

Business Response
The facts are that on our contracts it states that there is a little bit of residue and clean up after we finish.and acoustic ceiling removal in 1400 square-foot home is the messiest project you can possibly have done there were a few kernels left over and some of this happens when we're taking the plastic out,or during the masking process.she wanted me to come all the way back to her home which was 50 miles away to clean up a couple pieces of acoustic.I never heard anything about any damage to any furniture. The painter we recommend has to re-massive entire home and prime and paint all the ceilings and he cleans up a little bit after if there is any residue or three no but he does not charge the customer.and as far as being overcharged I gave you the code is 1995 and you excepted that quote is a long distance to go for us and we could not possibly do that job in another job in the same day with a four man crew it's expensive to be in business.most of the companies would have you out for two days by doing it for two or three days with one man.we make 99.9% of our customers very happy and have great reviews on home advisor.The company removes more acoustic ceilings than any other ceiling company in Southern California and have been in business for 25 years successfully.stand behind our work and this is frivolous.

Industry Comparison| Chart

Painting Contractors, Electricians, Auto Electric Equipment, Electrical Power Systems Maintenance

Additional Information

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Information in this BBB Business Review is believed reliable, but not guaranteed as to its accuracy. The BBB has not verified information including, but not limited to: business start date, ownership, licensing, and registration (if applicable). BBB does not endorse any product, service or business.

Business started: 06/30/1994
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Dr
Sacramento, CA 95827-1703
(800) 321-2752
http://www.cslb.ca.gov

BBB records show a license number of 711471 for this company, issued by Contractors State License Board. Their web address is http://www.cslb.ca.gov.

Type: Contractors State License Board

Check License Status: Click here to view license info

Please note that governmental licensing information may not be current.

Business Management
Principal: Mr. Donald McKinnon
Business Category

Painting Contractors, Electricians, Auto Electric Equipment, Electrical Power Systems Maintenance

Alternate Business Names
Dons Ceilings & Walls, Inc.

Map & Directions

Map & Directions

Address for Don's Ceilings & Walls, Inc.

3745 Fremont Dr

Corona, CA 92881-8430

To | From

LocationsX

3 Locations

  • 149 Engelmann Dr 

    Corona, CA 92881

  • 3745 Fremont Dr 

    Corona, CA 92881-8430

  • 387 Magnolia Ave Ste 103/439 

    Corona, CA 92879-3307

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Don's Ceilings & Walls, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (951) 279-7515
  • (888) 899-4366
  • (951) 545-7854
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on April 25, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Painting Contractors

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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