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Consumer Complaints

This Business is not BBB Accredited

All American Painting

Phone: (559) 213-5077

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
11/04/2013Problems with Product / Service | Read Complaint Details
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Complaint
Contracted to paint pvt residence. Used pure silicone (unpaintable) cauking on all seems and joints resulting in extensive pealing and cracking.
Contract signed for painting, caulking and spackling house on 04/05/13. Painted house following week. within three weeks cracks started forming in cualking within 5 weeks over 50% of caulking cracked or paint peeling or both. Called ***** repeatedly for two weeks. He finally responded and said he come look at it. a month went by. called again for another three weeks he finally responded with excuses and came by within a few days and evaluated the problem. He admitted that he needed to repair the faulty work and said he would look at his schedule. another month went by. I started calling again. I finally got him on the phone and told him he needed to deal with the issue he promised me he would call me back the nxt day with a schedule. That was the last time I heard from him. On aprox 09/15/2013 I called and left a voice mail on *****'s line that he had two weeks to fix the problem or I would be forced to take action. A week later after no response from *****, I called and left a message with his wife, also no response. I strongly suggest you drop him from the BBB or better yet give him a C minus rating or worse. Your current A+ rating is in no way valid at this time and I feel you are as responsible as they are as I checked his rating prior to contracting his services.

Desired Settlement
Either they emediately, and I mean yesterday come and fix the problem or refund my $2400.00 period or action will be persued in court and against his contractors and business licenses.

Business Response


Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I want my house painted correctly. as for Oct 16th, I will be home all day.As for *********'s claim as to not receiving any calls from me I'll be happy to send her a copy of my phone records that state otherwise. I suggest she come over and personally see the damage that not one but two different contractors have adentified as silicone.

Final Business Response
The caulking will be fixed. We have not had the chance to make it back to his home. I spoke with his earlier and have agreed to be by to start on the work by before the end of this week most likely by Friday and will finish it by Monday. No later.

*****

Industry Comparison| Chart

Painting Contractors, Commercial Painting Contractor, Painting - Faux Finishing

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.