BBB Business Review

BBB Accredited Business since 10/07/2008

(909) 597-2600View Additional Phone Numbers5611 Kimball Ct, ChinoCA 91710-9121

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 10/07/2008

BBB has determined that meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised's rating include:

  • Length of time business has been operating.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
05/09/2014Problems with Product / Service | Read Complaint Details

I purchased a set of 4 hubcaps in 2013, and needed a replacement for one. I was sent a different one from what I ordered.
when i tried to call the company, they THEN TOLD ME MY ORIGINAL STYLE WAS DISCONTINUED, SO THEY SUBSTITUTED IT WITH A HUB CAP W/O FAKE LUG NUTS. They went on to say that they have another similar style in stock IF I WOULD LIKE TO PURCHASE THAT ONE, I COULD.




** *******

Desired Settlement
I tried to call them, they told me my original order was a discontinued model, that is why they sent me a different one. It was a hub cap w/o fake lug nuts, the first order had the fake lug nuts. When I called, they told me they now found afew w/the fake lug nuts, and IF I WANTED TO , I COULD BUY ANOTHER ONE!!! ARE YOU KIDDING ME. IS THIS ANY WAY TO DO BUSINESS? So now one hub cap does not match the other 3 and looks stupid. I am planning on selling the car in the near future, and this will be an issue.

Please advise.

Thank you in advance.


Business Response
The main reason this has taken so long is the customer really ordered by the name of ********* ******* and we were unable to find **** ******* because of this. As for the hubcap, we would be very happy to send the correct replacement but will need to speak to **** directly with the website opened at the same time so we can make sure we are talking the exact item. I am not sure who he talked to but **** should never have been treated this way. I have left a message twice at the number we have on file with no answer nor any call back. So sorry for the trouble we have caused!

Consumer Response
I was contacted by, stellar customer service after all. They immediately sent out a corrected replacement hubcap at no expense, with apologies!!!!



04/28/2014Problems with Product / Service | Read Complaint Details

Item was not as good condition as to what the company advertise. Customer service, ******* asked me to e-mail pictures of product to make decission.
I purchased a Mercury center cap for my Mercury Sable, and I expected the product to be in better condition than those advertise on ebay for 1/2 the price of Hubcaps. When the product arrived the hubcap was not in the condition that the website stated. In fact I called customer service and spoke to a ******* and she kept saying "the website clearly states they are USED hubcaps, not brand new", I explained to her that that I understood what she was saying to me but that the website did state that the products are refurbished and in really good condition for the being a used hubcap especially for the price of $35.00 dollars for a plastic piece. With an irritated voice the ******* asked me to take pictures of the center cap and email to her at ********, but I never was given an update and it has been weeks and I am still waiting. I need help to update this situation. I requested for a better hubcap or a refund without the penalty of a re-stocking fee and yet I sit and wait.

Desired Settlement
I am requesting a refund without a restocking fee since the companies website does state that their hubcaps are better than other companies, but yet that is not accurate. Also the issue of the company stating that they are used hubcaps needs to be more noticable on their website for future customers.

Business Response
We have already spoken to customer and gave a full refund. She said she is fully satisfied.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

Industry Comparison| Chart

Hubcaps - Sales, Auto Service - Specialty Parts, Truck Equipment & Parts, Auto Parts & Supplies - New

Additional Information

Business started: 05/14/1984
Type of Entity


Incorporated: May 1984, CA

Business Management
Principal: Mr. Rick Meffred (President)
Contact Information
Customer Contact: Ms. Veronica Vargas (Office Manager)
Business Category

Hubcaps - Sales, Auto Service - Specialty Parts, Truck Equipment & Parts, Auto Parts & Supplies - New

Products & Services

One of the Largest Hubcap Store Around! We offer Free Shipping in the Contiguous U.S. We have done huge amounts of research for these hubcaps and I'm sure you'll be impressed by the hubcap knowledge included in these pages. Please visit

Hours of Operation
Mon: 07:30 AM to 05:30 PMTue: 07:30 AM to 05:30 PMWed: 07:30 AM to 05:30 PMThu: 07:30 AM to 05:30 PMFri: 07:30 AM to 05:30 PMSat: 07:30 AM to 03:00 PM
Alternate Business Names
Hubcaps Only, Inc.
BBB Program Participation
This company has agreed to use special procedures including mediation and arbitration, if necessary, to resolve disputes.

Photos & Videos


Select a thumbnail below to view the full-size image.

4 Photos

Map & Directions

Map & Directions

Address for

5611 Kimball Ct

Chino, CA 91710-9121

To | From


1 Locations

  • 5611 Kimball Ct 

    Chino, CA 91710-9121(800) 826-5880
    (909) 597-2600

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

* is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (800) 826-5880

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on April 25, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Hubcaps - Sales


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.


Thank you for your feedback.

Help us improve by taking our survey.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.