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Consumer Complaints

BBB Accredited Business since 02/25/2000

Mathis Brothers Furniture

Phone: (760) 863-3500

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Customer Complaints Summary

2 complaints closed with BBB since March 10, 2013
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
03/03/2014Problems with Product / Service | Read Complaint Details

Additional Notes

Complaint: An entertainment cabinet we purchased new, not from damaged area, is now delaminating after less than 2 years in our vacation residence.
If the employees of Mathis brothers had divulged that the piece we purchased had cheap veneered doors , we would have picked something with wood doors. All four doors on the piece we have are falling apart. Mathis brothers customer service did not care about "our problem". I asked to have a supervisor call, but no response. We wanted a credit toward a higher quality cabinet.

Initial Business Response
We have work this out with this customer. We approve a return for the cabinet rtn#XXXXXXXXX. This customer did a reselect on order#XXXXXXXXX. Since the item that this customer pick out is a custom order they are aware that it can take 8-12weeks.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

04/22/2013Problems with Product / Service

Industry Comparison| Chart

Furniture - Retail, Furniture - Wholesale


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