BBB Business Review

BBB Accredited Business since 03/22/2004

Raven Custom Homes, Inc.

Phone: (559) 433-3340Fax: (559) 420-0334View Additional Phone Numbers1022 Hicks St, SelmaCA 93662-4349

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BBB Accreditation

A BBB Accredited Business since 03/22/2004

BBB has determined that Raven Custom Homes, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Raven Custom Homes, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Raven Custom Homes, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
09/27/2013Problems with Product / Service | Read Complaint Details
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Complaint
1. dishwasher is 3 cycle(suppose to be 5 cycle)
2.front yard is uneven and half of grass is dead
3.no insulation in room wall next to ac unit.

1.in upgrade they charge $1,195.00 for stainless steel upgrade range micro hood combo 5 cycle dishwasher but they put only 3 cycle dishwasher.when i request to change it they say they are giving to everyone same dishwasher for this upgrade. they say this is better than 5 cycle dishwasher.
2. front yard is uneven they try to fix 3 times butnever try to find the reason for this problem.so every time they fix it after 1 week dirt goes 2 inch
down next to walk way. may be sprinkler pipe is broken under that place.
3.when ac unit is on its make wall little shaking and loud noise in room.they says they have pic of that wall in that it shows insulation was used in that wall but didn't show me upon my request.
4.in upgrades they charge $600.00 for gas stub for outside kitchen,cold & hot water connection, drain
and they suppose to give estimate for outdoor kitchen but never did it even i call many times sometimes they say they are going to call me back in 10 min but never.gas connection ,drain,water outlet are too close to each other its really hard to make kitchen next to patio door.
for any details or for copy of contact please call me.

Desired Settlement
1.refund or replacement for dishwasher.
2.find problem,fix it, replace grass in front yard(whole yard) or i can hire some landscaping contracter paid to that contactor.
3.show me the pic or proof they put insulation in that wall or fix it.
4.refund for gas connection,water outlet and drain

Business Response
Hi *******,
Per our conversation on Friday, 9/13/13 below is our written response to the letter dated August 29, 2013:

1. We have educated the client and client is now satisfied.
2. We removed grass, compacted front yard and will replace front grass.
3. We have educated the client and client is now satisfied.
4. We have educated the client and client is now satisfied.

Upon completion of clients yard, client will sign off and thereby acknowledging ***** ****** ***** has resolved their reported issues and concerns.

**** ******
Executive Assistant to President

Raven Custom Homes, Inc.
B: (559) 433-3340
F: (559) 420-0334

www.RavenCustomHomes.com

Industry Comparison| Chart

Contractors - General

Additional Information

top
BBB file opened: 03/22/2004Business started: 04/01/2000
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Dr
Sacramento, CA95827-1703
(800) 321-2752
http://www.cslb.ca.gov

BBB records show a license number of 777760 for this company, issued by Contractors State License Board. Their web address is http://www.cslb.ca.gov.

Type: Contractors State License Board

Check License Status: Click here to view license info

Please note that governmental licensing information may not be current.

Type of Entity

Corporation

Incorporated: October 2002, CA

Contact Information
Principal: Mr. Corbyn Raven (President)Ms. Michelle Cavalli (Sales)Ms. Amy Fernandez
Business Category

Contractors - General

Products & Services

This company offers custom home building.

BBB Program Participation
This company has agreed to use special procedures including mediation and arbitration, if necessary, to resolve disputes.

Map & Directions

Map & Directions

Address for Raven Custom Homes, Inc.

1022 Hicks St

Selma, CA 93662-4349

To | From

LocationsX

1 Locations

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Raven Custom Homes, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (559) 896-7880
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Additional Email Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on April 25, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Contractors - General

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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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