ECONOCRETE WILL NOT RESPOND IN PERSON TO VIEW FRONT AND BACK YARD RESULTS FROM THEIR WORK , WHICH IS UNACCEPTABLE.
CONTRACT WAS FOR RESURFACING FRONT DRIVEWAY AND BACKYARD CONCRETE. THE RESULT OF THE WORK IS NOT ACCEPTABLE AND OWNERS WILL NOT TAKE REPONSIBILTY AND WILL NOT APPEAR IN PERSON TO VIEW THE UNACCEPTABLE RESULTS.
WE ARE ASKING THE OWNERS ****** AND ***** LACHAPPLE TO BE RESPONSIBLE FOR THE WORK DONE AND THE RESULTS. THE FRONT AND BACKYARD IS STAINING AND DISCOLORED. THE OWNER VERBABLY PROMISED TO AMENDD THE SITUATION BUT TO DATE, HAS NOT RESPONDED PHYSICALLY. THE ONLY RESPONSE IS BY EMAIL AND NOT TAKING ANY RESPONSIBILITY FOR THE WORK, BLAMING SPINKLERS , WHEN THRE SURFACES WERE SEALED AND WERE TO PREVENT STAINS.
They turned in the complaint a day before we decided what we were going to do about their issues. We are going to try to clean the area for them to show that it is not our product but the foliage them have that makes things dirty. We will do the best we can for them ....our deckings need maintenance and we will show them.
Sorry for this ....they went a little fast to jump. We will be in touch
Final Business Response
We went this week and addressed their concerns..working on it and will send pictures soon
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
ON MARCH 10.2014 THE WORK ON THE FRONT DRIVEWAY BEGAN.AT THAT TIME ECONOCRETE WAS GIVEN A $11.000.00 (HALF THE FEE). WORK WAS DONE PROFESSIONALLY AND THE CREW WAS EXCELLENT. ATER THE DRIVEWAY WAS SEALED, WE BEGAN TO NOTICE VARIOUS SPOTS OF MANY COLORS. THEY DID NOT REMOVE WITH A HOSE. THE ANSWER WAS,"THEY WILL, ETC". BUT THEY HAVE ONLY GOTTEN WORSE. WITH HEAVY HEAVY BRUSHES,MOST OF THE STAINS WILL, EVENTUALLY, COME UP AND THEN LEAVE A WATER **** .WE WERE NEVER TOLD THIS DRIVEWAY NEEDED DAILY MAINTENCE WE EXPECTED A REALATIVELY LOW MAINTENCE PROJECT. WHAT WE HAVE NOW IS A DAILY PROJECT,FRONT AND BACK WALKWAYS.OUR DRIVEWAY IS UNUSUALLY LONG AND WIDE AND THIS IS TOTALLY IRRESPONSIBLE.I AM IN A NURSING HOME AND WILL BE FOR A WHILE AND MY WIFE HAS ALL THIS ON HER SHOULDERS,THE OWNERS HAVE BEEN OUT OF TOWN FOR WEEKS ANS HAVE NOT SEEN **** DISASTER. FROM MAY 29, THERE HAVE BEEN VARIOUS CALLS BACK AND FORTH, BUT MAINLY EMAILS.THE LACHAPELLES CONTINUE TO BLAME THE SPRINKLERS AND SURROUNDING TREES.HOWEVER,PEOPLE HAVE SPRINKLERSS AND WASH CARS AND IT EVEN RAINS! THIS IS AN OUTSIDE DRIVEWAY NOT A KITCHEN FLOOR. MR. ********** TOLD ME ON THER PHONE,"THIS IS NOT MY PROJECT ANYMORE" THEN HUNG UP ON ME. BACK YARD WALKWAYS BEGAN WORK ON MAY17.2014 ,ONE WEEK LATER , AFTER IT WAS PAINTED,IT BEGAN TO STAIN,LEAVING BROWN PATCHES AND SPOTS. (ANOTHER CHECK FOR $7.000.00)WE HAVE GIVEN ECOPNOCRETE ON TIME,CHECKS OF $30.000.00 AND WE ARE LEFT AND HAVE BEEN FOR MONTHS WITH AN EMBARRASSING FRONTDRIVEWAY AND A BROWN STAINED BACK YARD. WE ARE LEFT WITH THS UNSIGHTLY FRONT AND BACK YARDS, OUR LONG TIME GARDENER ALSO FEELS THIS IS MOST ******** THE LACHAPELLES HAVE TOLD US TO GO PURCHASE A POWER WASHER.WE WERE ALSO INSTRUCTED TO"BUY A CALCIUM REMOVER,PUT IT ON , SCRUB AND RINCE" REALLY??? FOR 437N YEARS, WE HAVE ONLY WATER HOSED THE DRIVE EVERY FEW WEEKS AND IT LOOKED GREAT. ECONOCRETE WAS HIRED DUE TO THE DRIVEWAY "PEELING" IN PLACES. WHAT WE HAVE NOW, WE COULD NEVER HAVE IMAGINED.