Complaint Mr. Rembry collected an incorrect amount and refused to correct his error. I called Mr. *** ****** on 7/14/14 to discover the total amount owed on my account so that I could have it paid in full. At first he told me that the amount owed was $3438.40. When I questioned him as to why it was so much higher than I expected he found that a $400.00 payment that was submitted on 07/10/14 hadnâ€™t been applied to my balance yet. He advised me that the total amount due was $3038.40. Today my father brought in the requested amount but Mr. Rembry told him that the amount owed was $3438.40 rather than the $3038.40. In essence, Mr. Rembry stole $400 from my father. As soon as I found out what happened I called Mr. Rembry to ask him to send my father a check for $400 but he was very rude and hung up on me. I did not yell at him and I did not swear at him. I simply advised him that it was his mistake and he needed to correct it. He refused and said that my account would be credited and I would be paid ahead. That is not acceptable. I want him to send a check in the amount of $400 to my father, ****** *********.
Desired Settlement I want him to send a check in the amount of $400 to my father, ****** ********* at **** ********* **** ******* ** XXXXX.
Business Response This is an issue she needs to take up with the property management and or the HOA. We are a collection agency that collects on these judgements but we are not paid these money's she is claiming. She needs to take this up with HOA or property management.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
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BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
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Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
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BBB did not receive a response from business
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