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The Radiator Man

Phone: (909) 822-4499

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
02/25/2015Problems with Product / Service | Read Complaint Details
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Complaint
If a business doesn't have the capability to perform a certain job, better don't take it or not charge the customer for what was not accomplished.
I'd been having this terrible gas smell for a month or so from my 2004 Saturn Vue,it was easy to determine that it came from the gas tank, but unwilling to fix the problem on my own I decided to take it to the pros,after visiting an automotive shop I was told to take it over to The Radiator Man which would find and fix the leak without any problem, so on 10-13-2014,between 9 and 10 in the morning, I brought-in the gas tank of the 2004 Saturn Suv to XXXXX ******** ***** in ******** which I had previously unmounted from the vehicle to greatly facilitate the job. I don't know the name of the person who took my and the vehicle's information because he didn't write it on the estimate-invoice form No. XXXXX for the amount of $75 to check the fuel tank for a leak, but I agreed in good faith. I was promised to get a phone call before 2 pm that afternoon. I did not receive the phone call. The next day I made the call and was told that it hadn't been checked because the person that was supposed to do it didn't come to work, but the person on the phone said would try to check it later that day. On the third day, 10-15-2014, I called again sometime after 1 pm and was told that there was nothing wrong with the fuel tank because no leak was detected. I went down to pick it up at about 2 pm and found the tank just the way I had left it at the shop. But of course in order for me to take it home I had to pay for the "service check" and because "nobody works for free" as I was told. I paid with my visa card last 4 digits 3319 on 10-15-14, at 2:04 pm. the full amount of $75.00. To say the least I was greatly displeased but kept it to myself, and I don't think any of them as a customer would have taken this kind of treatment from any service establishment. When the weekend arrived I took the fuel tank to my back-yard, did a little magic and lo and behold I found the leak in one of the fuel lines near the pump, I fixed it, mounted it back on the Saturn and there's no more fumes or danger of the gas leak.

Desired Settlement
I believe it is unethical to charge any money to any party for an unfulfilled service or lack of performance arising out negligence or ineptitude coming from a business or a person.
I am kindly requesting an apology from the aforementioned establishment and to please refund my visa card account for the amount of $75.00.
I have nothing further to say.

Thank you,

******* ****************

Business Response
AS THE CUSTOMER STATED HE BROUGHT THE FUEL TANK IN TO BE TESTED NOT THE FUEL LINES SO I DON'T UNDERSTAND WHY THERE IS A COMPLAINT BECAUSE WE TESTED THE TANK AND FOUND NO LEAKS AND THE CUSTOMER EVEN SAYS IT WAS A FUEL LINE NOT THE TANK

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept the explanation because when I took in the fuel tank I clearly explained the person who took the order that there was a very strong gasoline fume coming from under the SUV and as I pinpointed that it coming from the tank, I dismounted it and took it in the way it was without cleaning the gas stains over, on the sides, and under the tank to help the repairer give a better clue of where the leak might be coming from. And as for the gas lines they are attached to the pump and the pump goes inside the fuel tank, and when I pressurized the tank, the leak was right on top of tank where the fuel lines go into the tank by way of the fuel pump. There's no excuse to not being able to find a simple leak when coming from the experts, unless they don't have a clue, not enough common sense, or just too used to easy money.

Industry Comparison| Chart

Auto Repair & Service, Engines - Fuel Injection Service & Parts, Auto Repair - Mobile, Auto Repairing - Foreign

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.