I had trouble with the starter on my Saturn Ion (XXXX). I only had trouble with the starterotherwise the car drove fine. Eventually the starter gave out completely; so, on the recommendation of the tow truck driver (not a part of this complaint), I had it towed to RCar in Redlands on June 27, 2015. I called them on June 29 and they said my starter was replaced and fixed and the car could be picked upnothing else. The total was $452.80 for the replacement of the starter and a diagnostic test.My wife, *******, went to pay for the car and the repairman said they had fixed the starter; but started a long line of strange questions about how the car was running. In short, he said that the Saturn now had (1) a bad catalytic converter, (2) it miss-fired terribly during the diagnostic 'run around the block' and (3) it essentially had no power. He warned her that it was in an undriveble condition and asked if I had been withholding this 'undriveable' situation from her. He added, of course, for a 'discounted' cost between $450 and $500 Rcars could get it fixed. He practically begged *** to do nothing more but get it fixed now. She paid the man, not realizing just how bad our Saturn had now become then drove away to pick me up from work.I was dropped off after the business had closed. Waved goodbye to my wife and started the Saturn. It was a nightmare. No amount of working could get the shuttering, anemic thing above (high score) 10 miles per hour. At every stop and light I expected to shut down completely, see smoke and flames or both. Nothing even remotely resembled the driving condition of the car prior to our have dropped it off at RCar. After I finally got the car home, it has sat unfixed in my driveway.I am not a car expert, but clearly I feel this is neither a dire set of 'coincidences' nor a cascading consequence of having the starter replaced on a Saturn Ion. I firmly feel the persons at RCar were trying to extort twice the amount of money from my wife and me.
Refund of all charges ($452.80).
THIS CAR CAME IN ON A TOW TRUCK NOT STARTING,THE FIRST THING WE MUST DO IS A DIAGNOSTICS TO FIND OUT WHY,THEN WE NOTIFY THE CUSTOMER OF CAUSE AND PRICE AND IF CUSTOMER AGREES ONLY THEN WE FIX THE STARTING ISSUE.AFTER WE CHANGED OUT-THE STARTER THE CAR STARTED,THERE IS NO WAY FOR A SHOP TO KNOW HOW A CAR IS GOING TO RUN NOR HOW IT USED TO RUN BEFORE IT STARTS,SO WE ADVISED CUSTOMER ON THE WORK ORDER THAT THE CAR RUNS VERY ROUGH AND ALSO WROTE DOWN THE ENGINE CODE NUBERS OF P0171/P0420/P0442/P0300,ANY OF THESE CODES WILL MAKE THE CAR RUN ROUGH ESPECIALLY P0420 WITCH IS A CATALYTIC CONVERTER,P0300 IS A MULTIPLE MISFIRE,WHEN THE LADY CAME IN TO PICK UP THE CAR I TRIED TO EXPLAIN THESE ISSUES,SHE SAID THEY WILL HAVE TO SEE IF THEY CAN PUT THE MONEY TOGETHER AND THAT WHEN I SAID TO HER TO PLEASE BRING IT BACK TO US AND I WILL HELP AS MUCH AS I CAN AND DO THE CATALYTIC CONVERTER FOR ABOUT 450.00 .THERE WAS NOTHING THAT WE COULD HAVE DONE THAT IS WRONG IN ANY WAY,I AM SORRY THAT THEY ARE HAVING A PROBLEM FINANCIALLY,I WOULD STILL LIKE TO HELP IN ANY WAY CAN.