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Redlands Complete Auto Repair

Phone: (909) 307-9599

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)
11/01/2013Problems with Product / Service
08/04/2015Problems with Product / Service | Read Complaint Details
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Complaint
I had trouble with the starter on my Saturn Ion (XXXX). I only had trouble with the starterotherwise the car drove fine. Eventually the starter gave out completely; so, on the recommendation of the tow truck driver (not a part of this complaint), I had it towed to RCar in Redlands on June 27, 2015. I called them on June 29 and they said my starter was replaced and fixed and the car could be picked upnothing else. The total was $452.80 for the replacement of the starter and a diagnostic test.My wife, *******, went to pay for the car and the repairman said they had fixed the starter; but started a long line of strange questions about how the car was running. In short, he said that the Saturn now had (1) a bad catalytic converter, (2) it miss-fired terribly during the diagnostic 'run around the block' and (3) it essentially had no power. He warned her that it was in an undriveble condition and asked if I had been withholding this 'undriveable' situation from her. He added, of course, for a 'discounted' cost between $450 and $500 Rcars could get it fixed. He practically begged *** to do nothing more but get it fixed now. She paid the man, not realizing just how bad our Saturn had now become then drove away to pick me up from work.I was dropped off after the business had closed. Waved goodbye to my wife and started the Saturn. It was a nightmare. No amount of working could get the shuttering, anemic thing above (high score) 10 miles per hour. At every stop and light I expected to shut down completely, see smoke and flames or both. Nothing even remotely resembled the driving condition of the car prior to our have dropped it off at RCar. After I finally got the car home, it has sat unfixed in my driveway.I am not a car expert, but clearly I feel this is neither a dire set of 'coincidences' nor a cascading consequence of having the starter replaced on a Saturn Ion. I firmly feel the persons at RCar were trying to extort twice the amount of money from my wife and me.

Desired Settlement
Refund of all charges ($452.80).

Business Response
THIS CAR CAME IN ON A TOW TRUCK NOT STARTING,THE FIRST THING WE MUST DO IS A DIAGNOSTICS TO FIND OUT WHY,THEN WE NOTIFY THE CUSTOMER OF CAUSE AND PRICE AND IF CUSTOMER AGREES ONLY THEN WE FIX THE STARTING ISSUE.AFTER WE CHANGED OUT-THE STARTER THE CAR STARTED,THERE IS NO WAY FOR A SHOP TO KNOW HOW A CAR IS GOING TO RUN NOR HOW IT USED TO RUN BEFORE IT STARTS,SO WE ADVISED CUSTOMER ON THE WORK ORDER THAT THE CAR RUNS VERY ROUGH AND ALSO WROTE DOWN THE ENGINE CODE NUBERS OF P0171/P0420/P0442/P0300,ANY OF THESE CODES WILL MAKE THE CAR RUN ROUGH ESPECIALLY P0420 WITCH IS A CATALYTIC CONVERTER,P0300 IS A MULTIPLE MISFIRE,WHEN THE LADY CAME IN TO PICK UP THE CAR I TRIED TO EXPLAIN THESE ISSUES,SHE SAID THEY WILL HAVE TO SEE IF THEY CAN PUT THE MONEY TOGETHER AND THAT WHEN I SAID TO HER TO PLEASE BRING IT BACK TO US AND I WILL HELP AS MUCH AS I CAN AND DO THE CATALYTIC CONVERTER FOR ABOUT 450.00 .THERE WAS NOTHING THAT WE COULD HAVE DONE THAT IS WRONG IN ANY WAY,I AM SORRY THAT THEY ARE HAVING A PROBLEM FINANCIALLY,I WOULD STILL LIKE TO HELP IN ANY WAY CAN.

03/06/2015Problems with Product / Service | Read Complaint Details
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Complaint
I payed Redlands Complete Auto Repair $1,700 to rebuild my engine and they just replaced the 3 cylinder. Nothing else was replaced or fixed.
My 3rd cylinder was out on my car but instead of just fixing that one cylinder I decided to just get my engine rebuilt in December 2104. They had it over a month and when I got my car back it was running worse than when they received it. My car wasn't turning on and shutting off while driving so I called to have them look at it again they said they would fix the issue they had it another 2 weeks. When I got back my car the second time It work for 2 days than turned off again.Since than I've been trying to contact **** the owner of Redlands Complete Auto Repair and he hasn't responded back. I had another mechanic look at it and he informed me that my engine was never taken out of my car so how could they have rebuilt it. My car had no oil and was running like ****. My 3rd cylinder has gone out again.

Desired Settlement
I would like $1,700 back if the work wasn't done they don't deserve to keep one penny.

Business Response
Redlands Complete Auto repair belonged to the corporation scsjy management went out of business
to the past customer some customer don't understand that the word rebuilt dosent mean everything under the hood.This car came in not running and was rebuilt that was required to get the car running again .The only reason I am responding is because this came to my personal email. I hope your car is still driving in good condition. ****

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I had drove my car to this auto repair shop it was running but when I received my car back I had to tow it not just once but twice because it continued to have issues. My car was running not so good before I took it in but it was drivable and when I picked up my car 1 month later it drove fine home but died out when I had gone to the store. I called the auto repair shop and they said to bring it back and they would look at it to figure out why it wasn't driving. When I rebuilt my engine I was told I had a 3 year warranty. It has only been almost 2 months and my 3rd cylinder head has blown out again so that being said something in the engine wasn't fixed right in the first place. They say the have video surveillance on my engine being taking out to be work on I would really love to see those tapes because I had another mechanic look at my car and they said there was no way my engine was completely taken out of my car. There were bolts missing and my engine cover was never replaced. My car was giving back to me with no oil. I would never take my car back to this auto repair shop because of all the issues and lack of communication.

Industry Comparison| Chart

Auto Repair & Service, Engines - Fuel Injection Service & Parts, Auto Repair - Mobile, Auto Repairing - Foreign

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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