BBB Business Review

What is a BBB Business Review?

Consumer Complaints

BBB Accredited Business since 09/14/1999

Midas Auto Service Experts

Phone: (559) 739-7373Fax: (559) 739-1058

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
06/06/2013Problems with Product / Service | Read Complaint Details
X

Complaint
Requested AC to be serviced.. Was charged extra without authorization... Now AC does not work properly... AC worked fine before car was taken to Midas
On 5/25/13 my vehicle was taken to have the AC serviced and front struts replaced.After 4.5 hours we contacted Midas for an estimated time as to when my vehicle would be finished. I was told the AC was serviced and it had a leak and refrigerant was added. They also explained my vehicle would not be inspected for the struts until later. I was not satisfied with the amount that was given to me because I only requested the AC to be serviced since it had been working fine and I was not satisfied with them not checking my vehicle for the struts. It had been there since 8:30 am and it was already 1pm. I informed them I would be picking up my vehicle due to the fact we were told it would be ready in 4-5 hours and it wasn't . Now the AC does not blow correctly and doesn't work properly. Invoice # is XXXXXXX. Amount $141.96 paid with credit card visa. Sales associate were two men. One was named ****.

Desired Settlement
I am seeking refund of $141.86 and repair of my AC. AC was working fine until Midas mechanics worked on it.

Business' Initial Response
I called the consumer and and left a message requesting a call back. I would like to set up an appointment to inspect the vehicle with the customer present in order to asses the current issues before making any assumptions.



**** ********
(XXX)XXX-XXXX
Ask for *******.

Business' Final Response
The customer came in today and we performed an inspection. The A/C was found blowing between 41-42 degrees which is good. We suggested the air filter be replaced. That was denied and we instead tapped out the dust from it to help with the air flow.
All checked good.
Our services is warrantied.

Mr Taft said the car felt good and left happy.

We consider this matter addressed and resolved.

Industry Comparison| Chart

Auto Repair & Service, Mufflers & Exhaust Systems, Brake Service, Auto Air Conditioning

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.