Complaint All Tech Automotive quoted & charged a diagnostic fee but failed to make vehicle repair diagnosis and then attempted to extort more money. I took my vehicle to All Tech Automotive for a repair. After explaining the problem, the service advisor quoted me $98 to diagnosis the problem and ensured me that they had qualified electrical mechanics to do it. However, the service advisor later called and indicated that they not only did not find the problem but would need an additional four hours of labor (approximately $400) to continue looking for the problem. I refused to authorize further diagnostic labor. When I went to pick up the vehicle I disputed having to pay a diagnostic fee when a diagnosis was not made but was advised that I would have to pay the full amount to pick up the vehicle. The invoice paperwork indicated that they found codes indicating a problem. However, I immediately took the vehicle to the Clovis Jeep dealership, and they indicated that no codes were found. I have paperwork cooborating this. Furthermore, the Jeep dealer service advisor implied that the Jeep Wrangler is a very simple vehicle to work on and would not require so many hours to diagnose any problem. I believe that All Tech Automotive did not have a qualified/competent mechanic to diagnose the problem my Jeep was having and then tried to unfairly extort an exorbitant amount of money from me.
Desired Settlement A refund of my diagnostic fee.
Business Response In response to customer complaint. An estimate for $98.00 was presented and signed by the customer for diagnosis. The customers original complaint was " when driving on rough road at lower speeds SOMETIMES transmission will slip out of gear and when that happens the compass gauge in rear view mirror will act up and light for rear air lock will flash" Technician test drove vehicle multiple times and could not get symptoms to present themselves. Technician Scanned computer system for codes and found 2 codes stored. P0944- Loss of prime and P0884- Power up at speed. P0884 code indicates that transmission control module powered up while vehicle was already moving, indicating a wiring issue or transmission control module issue. Technician checked powers and grounds to transmission control module and found a slight drop out in voltage on the power side indicating a wiring issue. Advised customer of the problem and requested more time to track down wiring problem. The customer declined further diagnosis. The customer received a full diagnosis and was presented with the solution to his issue but chose not to spend the time to track down and repair the wiring issue. We apologize for any misunderstandings that may have occurred but I can assure you that the technician spent the authorized time for diagnosis nut could not repair in allotted amount of time.
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