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BBB Accredited Business since 12/14/2004

Rosedale Auto Sales, Inc.

Phone: (661) 587-6540Fax: (661) 587-63429701 Rosedale Hwy, BakersfieldCA 93312-2623

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BBB Accreditation

A BBB Accredited Business since 12/14/2004

BBB has determined that Rosedale Auto Sales, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Rosedale Auto Sales, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
07/30/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Defective, damaged, or incorrect product received

Complaint: Purchased a vehicle, 13 days later experienced a mechanical problem, testing reviled MAJOR repairs for almost every vital system of the car...
June 3rd I purchased a 2007 C230 Mercedes-Benz with 61,457 miles from HIS Rosedale Auto Sales for the price of 15,800.00... The sales staff assured me that the vehicle had passed all safety and mechanical inspections and that all the regular maintenance had been brought current and that the car was suitable and safe for sale and purchase...

June 16th 13 days later I Experienced power loss on the freeway...

June 17th Called HIS Rosedale Auto Sales to inform them of the problem I was having with the vehicle I recently purchased from them. ******** The salesman who sold me the vehicle said that it sounded like there was water in gasoline but they would send out a ''Mechanic'' to look at the vehicle on June 18th to access the problem...

June 18th The ''Mechanic'' never showed up nor did he phone to inform me that he would not be there...

June 19th I phoned HIS Rosedale Auto Sales and spoke to **** (The Owner) who assured me that the ''Mechanic'' will be at my house on June 20th to look at my car...

June 20th The ''Mechanic'' did arrive at my house, at this time I learned that he is, In Fact, NOT a mechanic but just some guy named **** who works at HIS Rosedale Auto Sales. We went for a test drive but were unable to recreate the problem. At this time **** said that I must have hit the gear shifter while I was driving thus causing the problem HOWEVER, several minutes later **** said that the problem is probably the Super Unleaded Gasoline that I put in the Vehicle (I used only Super Unleaded Gasoline because that's what ******* the salesman told me to use) and/or the Quality of the gas station I was purchasing gasoline from. **** even went as far as to say that there is nothing wrong with the car and that I simply didn't understand how a 'Dynamic Transmission'' works and/or performs. Needless to say I was unimpressed with any of these scenarios and suggested that I take the car to the Mercedes-Benz Dealership and have a Professional Diagnostic performed on the car and we would split the cost of the testing 50/50. **** said he would inform the owner (****) of my request ...


**** phoned me and said that he would split the testing fees with me 50/50...

June 21st At 8:30am I took my car to the Mercedes-Benz Dealership and had a Diagnostic performed at the cost of $172.00. Later that evening at approximate 5:00pm Mercedes-Benz called to inform me that there was, In Fact, Several issues with the car involving virtually every major system of the vehicle (i.e, The engine, transmission, and the steering system) and repair costs would be in excess of $2000.00 ($2095.13 to be exact)...

June 22nd I went to Mercedes-Benz and paid the $172.00 testing fee and picked up the repair estimate and then drove (in a borrowed Mini Van no less) to HIS Rosedale Auto Sales and gave the repair estimates to **** who, needless to say was much more interested in denying responsibility and reassigning blame saying things like ''You Should Have Purchased the Extended Warranty...


June 24th I went to the MB Dealership to have them start repairs on my car and gave them $1000.00 cash to apply to the repairs. Total amount of money out of MY pocket at this time is $1172.00...



June 25th ****, The Owner called me at 7:29pm (and we spoke for 12 min. and 26 sec.) and told me that I do not Possess the Authority to Authorize the repairs on MY own car and this (as if by Magic) excuses him of any and all responsibility and then **** Demanded that I tell him how I am going to pay for the repairs. After a few more minutes of dialogue **** rudely hung up on me...




June 26th Mercedes-Benz called to inform me that the repairs are done and my car is ready to be picked up...


As to date I have received the exact amount of $0.00 from HIS Rosedale Auto Sales for diagnostics or repairs...


Business' Initial Response

June 16th, 2013
Complaint from customer states that "I experienced power loss on the freeway!"
Truth is: Customer's representative was told by ****'s son ****, "that he was driving the vehicle at approximately 75 mph on the freeway, almost missing my exit! So I floored the car, cut across two lanes of traffic, in front of a semi and the vehicle did not take off like it should."
Customer's son **** spoke with our representative who verbally walked "****" through process of resetting accelerator pedal, as they have been known to lose setting (electronic controlled pedal") customers son **** stated "it did help but it still doesn't feel like it has the acceleration it did before."
June 18th, 2013
Our representative did not show up at the ****** residence (rep went home very ill that day).
June 20th. 2013
Our representative did show up as promised, and apologized more than once for not making previously scheduled time to drive and evaluate vehicle.

During the evaluation drive our associate was unable to recreate the concerns the customer's son stated.
Associate did run through several possible scenarios with customer's son ****. Such as "Could it be possible that you bumped the shifter into a different gear? What type of fuel are you using? From where? Vehicles such as ******** respond better to some fuels than others. Associate used these questions and many other to try and understand the issues customer stated occurred and offered suggestions. Representative also suggestions of what things to note if it ever occurs again.
Customers son was also reminded of His Rosedale Auto Sales warranty policy that states 30 days or 1000 miles which ever occurs first. Warranty covers motor, transmission and drive axle internally lubricated parts 50/50 warranty customer to pay one half of all covered repairs, this warranty is stated on the buyers guide of the vehicle and signed by customer at time of purchase that they understand this policy. This policy does not cover any electrical items, sensor, belts, hoses items not stated on buyers guide!
Customers son **** stated the he looked up symptoms on some sort of we site, felt that he had found enough information to diagnose problems on his own accord and wanted our representative to have His Rosedale Auto Sales pay for all the repairs he wanted done!!! Buyer's son **** was told that those repairs were not covered by warranty, as they were electrical in nature, IE: sensors, but he would report back to the dealership ad customer could as for some type of goodwill consideration from owner: No guarantees were given to the customer's son ****.
Note, during the test drive our representative asked owners son, **** to recreate the scenario upon which the initial complaint occurred , during the recreation **** keep telling Representative to accelerate a little more, little more, little more until the motor was turning over 6000 revolutions per minute at which point **** stated "I don't drive it much harder than that"
NOTE the average vehicle is turning approximately 2200 revolutions per minute at 70 MPH
**** owner of dealership did agree to pay 50 percent of cost of a diagnostic fee with customer to pay other half and would evaluate situation after vehicle was inspected by ******** dealer.
On 6/2/2013 **** brought in estimates for some electrical sensors that showed a soft code thru diagnostic scanner port. Dealership, owner **** confirmed by speaking with ***** the service manager that the sensor is not a covered component and not part of the coverage offered by the warranty which covers internally lubricated parts.
NOTE: standard protocol as recommended by Mercedes Service department is to first clear any codes present from history then drive vehicle to verify whether codes were a glitch, a sensor failure or a mechanical failure. This was not done.
HRAS stated to customer's son that sensors were not covered. However we may possibly, participate in a "goodwill" portion of repair costs after being able to verify possible repairs and doing due diligence on our part to ascertain necessity and cost of repairs and would respond on 6/25/13, on 6/24/2013 customers son **** took vehicle to ******** dealership and told them to do all recommended repairs of his own accord without hearing from us first and without obtaining prior approval.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I can NOT accept "His" Rosedale Auto Sales offer... I purchased the vehicle because I believed the sales staff when they assure me that there was NOTHING wrong with the car and that trust cost me $2094.30 ... I could not accept a penny less than the $2094.30 that I have paid out of pocket for the repairs...

What Would Jesus Do?

Business' Final Response
Our offer still stands; total of one half of $1458.26 or $729.13.

Complaint Resolution: BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

Industry Comparison| Chart

Auto Dealers - Used Cars, Auto & Truck Brokers

Additional Information

top
BBB file opened: 12/14/2004Business started: 06/04/2004
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DMV - Occupational Licensing Branch
PO Box 932342
Sacramento, CA94232-3420
(916) 229-3127
http://www.dca.ca.gov

BBB records show a license number of 44632 for this company, issued by DMV - Occupational Licensing Branch. Their web address is http://www.dca.ca.gov.

Type: Department of Motor Vehicle

Type of Entity

Corporation

Incorporated: April 2009, CA

Contact Information
Principal: Mr. Leon Garland (President)
Business Category

Auto Dealers - Used Cars, Auto & Truck Brokers

Alternate Business Names
His Rosedale Auto Sales
BBB Program Participation
This company has agreed to use special procedures including mediation and arbitration, if necessary, to resolve disputes.
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Map & Directions

Map & Directions

Address for Rosedale Auto Sales, Inc.

9701 Rosedale Hwy

Bakersfield, CA 93312-2623

To | From

LocationsX

1 Locations

  • 9701 Rosedale Hwy 

    Bakersfield, CA 93312-2623(661) 587-6540

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Rosedale Auto Sales, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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BBB began including complaint response text in BBB Business Reviews on April 25, 2013.

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