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Consumer Complaints

BBB Accredited Business since 09/05/2008

Premier Auto Sales

Phone: (559) 635-2121

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)
08/08/2014Problems with Product / Service | Read Complaint Details
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Complaint
Dealer refused to honor contract.
I'm a 65-year-old, low income widow. Last Saturday, February 8, 2014, I purchased a car from Premier Auto. The contract states that they will take my car in trade and accept $500 as a downpayment. I left my car with them and took the new vehicle. Tuesday, February 11, 2014, they called me and said they couldn't find anyone to take the loan and they didn't want to in-house it, so I had to bring the car back. Well, I did, but when I picked my old car up, I discovered that the odometer and speedometer no longer work. I don't know what they did to it, (they swear they didn't do anything to it), but all I know is that now I don't have the car I contracted for, and I have a damaged vehicle that I'm going to have to pay to have repaired. I suspect they were trying to roll back the odometer. I don't have a lot of money; I live on Social Security. The car I purchased was a 1999 Honda. The car I traded in was a 1995 Honda. All I want is for them to pay for getting my vehicle fixed. They swear they didn't do anything to it, but all I know is that the car was fine when I traded it in, and it certainly isn't fine now. I need a vehicle. If my old car had been in the same shape as when I gave it to them, I probably would just take my lumps, but it's not. Can you help me? I dealt with *********** ****, and *****.

Desired Settlement
I want them to pay to have my car fixed! They broke it; they should fix it. This really is a breach of contract issue. My daughter says that if they were going to roll back the mileage on my old car, they may have done the same to the car I thought I purchased. I want them to pay the bill to have my car fixed. I certainly won't take it to them to have it fixed. God knows what they'll do to it.

Business Response
RE: ******* *******, 1999 Honda Accord unwind

A 1995 Honda Accord with approximately 300,000 miles on it was traded in and from my brief assessment, paint faded and clear coat peeling from top to bottom, inside worn from aging, deemed wholesale/ACV- Actual Cash Value given $1XX-XXX. Premier Auto Sales over-allowed on their 1999 Honda Accord in an effort to attain outside financing as a first option and showed the Accord a $500 value. When outside financing options were not available, reviews were made internally to see if Premier Auto Sales would In-House the loan, and unfortunately, her finance did not meet our In- House option. Within our 10 days, Premier Auto Sales opted to rescind the contract, requested the return of our 1999 Honda Accord & returned their 1995 Honda Accord as agreed. Trade in procedures on Trade-In- vehicle parked, locked until financing is secured before vehicles are disposed of. In her case, conditions in/out and high mileage, car would be sold to a wrecking/dismantle yard. Until they brought on the complaints, Premier Auto Sales and it's staff were not aware of their odometer issue, and what benefit it may bring to their trade? We would be happy to sit and compare signed odometer documents, showing mileage at time of trade in, for legitimacy of their claim.

**** ******
Vice President
Premier Auto Sales
X-XXX-XXX-XXXX cell
X-XXX-XXX-XXXX office


Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
It's a moot point now, as I was able to sell my vehicle to a mechanic. I no longer own my Honda. I feel I was treated poorly and the people I dealt with NEVER told me that the "sale" was contingent on obtaining other financing. So, no, I'm still not happy, but there's nothing I can do about it now as I no longer have my old car. However, you can bet that I'll never recommend Premier Auto to anybody. I feel they were dishonest in their dealings with me. As for the odometer problem, when I realized it no longer worked, I called and asked what had happened to my car. In addition, the car was NOT simply parked and locked, as they say. All of my stickers I had on the inside and the bumper stickers I had on the back had been removed, in addition to the GPS holder. So, no, they didn't just "park and lock" it.

08/19/2014Problems with Product / Service
08/18/2014Problems with Product / Service

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