Complaint Advertisement on their web page was different from what they actually had. 2015 Nissan Sentra was listed as $89/ month lease on website. Came into view, was lead to believe they would find something on the lot in my "price" range. Take the vehicle out when I was asking direct questions on, do you have this vehicle at $89/month they kept not giving me an answer. They would say they had something just fill out the paperwork to get a good deal. When I brought to their attention they had an image on their website for $89/month they told me I was wrong. They did a credit check under false pretenses. They did not have the car I was looking for in their ad they should of been forthcoming with that information.
Desired Settlement I would like my credit check from Palm Springs Nissan erased and whatever else you do with a company that has false advertising. It is wrong to the consumer to be lead to believe you have a vehicle for $89/ month lease. If they no longer have the vehicle they should stop running the ad on their website.
Business Response Contact Name and Title: ***** ******* GM Contact Phone: XXX-XXX-XXXX Contact Email: *******@palmspringsnissan.com ****** ***** did come in to Palm Springs Nissan on 4.1.16 the advertised Sentra for $89 per month was for a 2015 model and the special ended on 3.31.16. On 4.1.16 we had no more 2015 models and offered ****** a 2016 model which was a higher payment. the $89 special was with $2499 down plus tax and all government fees.. ****** only wanted to put $2000 down. Today on 4.4.16 I called ****** and left her a message and I will do my best to earn her business when she calls me back. We at Palm Springs Nissan value our customers and our excellent reputation in the community and we do not do any false advertising or mislead anyone. we did have a few of the 2015 Sentra models available when the ad ran but ran out of inventory by 03.31.16.The only Sentra available now are the 2016 models which have different programs. please feel free to reach out to me if you have any questions. thank you
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