Complaint This company was called one to two months ago and TOLD that advertising was not wanted. Assured that we would not receive further mailings, we let it go. Again today, 11-25-14, we received another mailing. This is harassment and we want it to stop. We are sick of advertisers who refuse to STOP upon request.
Desired Settlement STOP ALL ADVERTISING. They have had two months to resolve this issue.
Business Response Contact Name and Title: ****** **** GM/VP Contact Phone: XXX-XXX-XXXX ex***** Contact Email: *****@mosssavings.com *****, I appologize for this inconvenience, as I was assured you had been removed from our advertising list. I understand you were busy today when I called. I would like to know what mailer you received, this way I can back track which mail house it came from, and correct this. Please call me directly at XXX-XXX-XXXX ex **** when you get a moment. Thank You, ****** ****
Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)
Complaint have a honda oddessey 2013 had a rotation made that ended with a scratch rim but also bad alignment Had my Honda oddessey in for the normal oil change about a month a go had also a concern for alignment, was told that with a rotation an alignment would take care of the problem and could take another 30,000 miles out of my front tires, i went and did what they recommended for me to do, a week later still had a concern on the alignment and since i didn't want to wait, had my wife take in and told her to let them know at the dealer that she only wanted the alignment to be checked. This was done on a friday, next day on saturday i visually checked the van and come to find out that the dealer re rotated the tires that they had just advice me to rotate so that i could get more life of the tires and which they charge me a week prior to my wife take it in not only that since they mess with the alignment my 2013 oddessey drives and feels crapy nothing of what i expected from a brand new car that i bought from them, my complaint not only ends there they have also scratch one of my rims and its not so much the rim but the integrity that they had not to let us know that they had scratch my rim.... other thing is that they claim to do this multi point inspection but yet they fail to catch a rear brake light to be out, something as simple as that should of been catch if they would have done what they claim they do on every visit that we take the car in for oil change. I strongly believe that they are neglecting the multi point inspection and are not inspecting anything on the cars at all. I have put all my trust on them and i have completely lost all of that with them, they should be letting me know what needs to be done before i start having bigger issues with my cars. now i have a bad alignment bad tires and scratch rim who know what else they have done to my car that i can't see under the hood. very disapointed to know that i have always owned hondas and that **** BRos is making me lose all the faith on the honda brand........
Desired Settlement what i would like to be done is to get my alignment fixed, my tires replaced by new ones and the rim that they have scratched also to be replaced, i would like to feel when i drive my van that is still somewhat new since it only has 27,000 miles and would also like for them to do a full multi detail inspection of my oddessey and to be presented to me in paper so that i can rest in peace that my oddessey is in good and safe condition to be driven by my family. And if theres is any major repairs because they neglected to inspect on time to be repair and left as new like the car i bought from them.
Business Response Contact Name and Title: ***** ****** Contact Phone: XXX-XXX-XXXX Contact Email: *******@MOSSSAVINGS.COM CUSTOMER CALLED US THIS MORNING PLEASE CALL ME TO DISCUSS
Final Business Response Mr. ********, thank you for bringing these concerns to our attention. We are happy to assist in performing a new alignment, replacing two tires, repairing the one scratched rim, and performing a complete multi-point inspection. I want to apologize for any inconvenience this may have caused you and I hope that we can earn back your business and restore your faith in the Honda brand and in **** Bros
Complaint Sales practice may be illegal. I purchased a new Honda Pilot Ex 2014 from Moss Bros Honda the agreed to a verbal price 17850.00 with the head manager not including taxes and licensing. I was told and shown this vehicle was being sold to me at $1000.00 under invoice so i thought, great deal..After taxes, licensing and warranties it price out at approx 26,000. I gave my 7000 down payment signed the papers. 6 months later i wanted to make a substantial payment towards paying down the vehicle. After going over the contract i noticed that the $26k owed did not subtract my $7k down payment...i want to know exactly how this was done so it will not happen to me or anyone else.
Desired Settlement I am seeking the $7000.00 deposit..
Business Response ******, thank you for reaching out. My name is ****** **** and I am the GM at **** Bros Honda. I show all documentation and the contract (dated 4/24/14), which you signed and initialed, reflecting a selling price of $27,995. After all extras, taxes and fees your total price was $32,354.95. You financed $25,354.95 after your down payment of $7,000. The MSRP of this 2014 Pilot EX was $32,750. You did receive a substantial discount, but I show nothing relating to a price of $17,850. I would be happy to address any concerns with you regarding your purchase from last April. Please call me directly at XXX-XXX-XXXX ex ***** I hope to talk with you again so we may shed some light on this. Sincerely, ****** ****
Complaint Car was returned with hazed window visors, holograms in the paint, and a damaged cv joint. Warranty repair paint work. Repair order numbers I have in hand are: 527302 and 624100. Car was returned 5/15/2014. Car has holograms from a bad detail job after paint repair. I have pictures of the car prior to having my paint done and there is a big difference to how it was sent back. An inexperienced person did the detail job when the paint was complete, before the car was returned to me. The paintwork looks horrible compared to how I left it. I have pictures before hand that show no holograms. The paint is damaged. Also the car was returned with a damaged cv joint. I was never given any official paperwork but the one I have shows mileage in as 75454 and mileage out as 75457. I know my car was driven by somebody to the moss paint shop in San Bernadino and it was abused. My third gear is now rough and the cv joint is damaged while there are no ripped boots. I may even have powertrain warranty still from how many days my car spend at dealerships.
Desired Settlement Correctly detail my vehicle like the day it went in for paint. Replace my window visor accessories or discount them at least for the way they were left. The car was definitely abused during the time it was in the hands of moss, I have no ripped boots on any of my axles, and now my third gear is rough once again.
Business Response Good morning this is ***** ****** Service and Parts Director at **** Bros Honda. I received your concerns regarding your car. I would like to start by apologizing that your recent visit with us was not satisfactory. I would like to go over your detail, axle and transmission concerns. I would like to inspect the car with you. Please let me know when is best for you, so we can set up an appointment. You can call me directly at XXX-XXX-XXXX ex ***** Thank You, ***** ******
Complaint over pricing vehicles. I purchased a 2010 Mercedes C300 in 2012 and in January I went to trade in the vehicle at the same dealership that I purchased it from because I needed to upgrade due to expanding family, I purchased the vehicle for $26,000 not including financing, tax, and tags. I recently went to upgrade and was told the vehicle was only worth $11,000. I inquired why and they stated due the vehicle was in an accident so it brought the price down, and I explained the them that the accident did not happen while I had the vehicle, when they looked at the Car Fax it showed the accident was before I purchased it but they did not disclose that information to me. They knew this in advance before selling the vehicle and when I asked about the salesman (****** ****** that sold us the car they stated he was no longer with the company.
Desired Settlement I request that the company readjust the sales price and refund me the difference, that the car was truly valued at when they sold me the car. Now I'm stuck with a car with over $10,000 negative equity only after 1 year of purchasing the vehicle, or give me a decent price for my Trade-in so I can afford an upgrade without so much negative equity.
Business Response ****** - Hi my name is ****** ****, and I am the General Manager at **** Bros Honda. I am sorry that we were not able to help you with a purchase last month. Sometimes trying to trade in a car after one year can be difficult. The fees are paid upfront and the majority of the interest is also paid early in the loan. This can make it difficult to trade as the principle balance is only slightly reduced.. I did review your deal and I show that a Carfax report was provided to you. The Carfax report indicated the vehicle had previously been in an accident and it was signed by you at the time of purchase. I know you need a different vehicle for you and your family. I would like to help you personally and review your options. Please contact me directly at XXX-XXX-XXXX ex ***** Feel free to call me anytime, and we can set up an appointment to meet. Thank You. Sincerely, - ****** ****
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