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Consumer Complaints

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All Valley Appliance

Phone: (760) 329-1727

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
02/17/2015Problems with Product / Service | Read Complaint Details
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Complaint
The Technician got an additional $50.00 cash above the $59.95 house call. The machine still doesn't work.
All valley sent **** out to fix our maytag washing machine on Jan 22nd 2015. He wrote "unit not spinning,lid switch broken and fuse blown, need switch - fuse, going..." I can't read the rest of his writing. He told my mother he fixed it but the amount for the repair couldn't be put on my charge, only the $59.00 house call, and she would have to pay him $50.00 cash for the repair. when I came home my washers spin cycle works but the wash cycle does not.

Desired Settlement
I'm only disputing the $50. cash as that was supposed to be for fixing the machine.

Business Response
Dear ****** ********

The complaint case # XXXXXXXX involving ****** ****, has been looked into.
It was indeed with the thirty day labor warranty period. Ms. **** will be refunded the amount of $50.00 by cashier check. I have also informed her by phone, that she will be receiving a reimbursement to be mailed 2/16/15.


Thank you,
***** ********
All Valley Appliance
XXX) XXX-XXXX


Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

Industry Comparison| Chart

Appliances - Major - Dealers, Laundry Equipment

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.