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Consumer Complaints

BBB Accredited Business since 04/21/2014

Big Builders

Phone: (661) 330-7084

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
12/01/2015Problems with Product / Service | Read Complaint Details
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Complaint
Sabotaged our A/C and heating unit
We had bought a deal online through KGET pricetrader in Bakersfield to have Big builders came out to do a service on our A/C unit. The unit was working fine until the cold weather hit and we tried to turn on the heater. When we tried, nothing would happen. We called out another company to make the repairs on the heater and when they finished they asked if we had someone come out to service our A/C recently. We told them that we had at the beginning of the summer. The new company told us that the previous company had sabotaged us by cutting wires to our heater and removing a wire panel that shows how everything hooks up. This was done so that we would have to call the company back out to repair the heater but we had decided to call a different company instead.

Desired Settlement
I'm looking to receive a refund for the $200 I spent on Big Builders to initially come out and repair the A/C unit plus the $165 that we just had to spend on the other company to come out and repair the Heater for a total refund of $365.

Business Response
Our company would never sabotage with anyones unit. We were not aware that the wire had been cut, it was never our intension. The tecnician that went out there possibly cut the wire on accident while doing the initial repairs on the AC. We have spoken to the customer who has filed the compaint and have come to an agreement to resolve this matter.

Thank You

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
After speaking with Big Builders, I believe there worker mistakenly cut the wrong wire and Big Builders refunded the money I had to spend on the new A/C company to come out and make the repairs.

Industry Comparison| Chart

Air Conditioning Contractors & Systems, Air conditioning & Heating Contractors - Residential, Heating & Air Conditioning, Heating Contractors, Contractor - Remodel & Repair, Contractors - General, Building Contractors

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.