Your Vizio TV May Be Spying on You - Action Line

  
     
Dear Action Line, I own a VIZIO smart TV and one of my friends just told me that they have been tracking what I watch and sharing that info with other companies. Is that true and how do I stop it? Or is it something I should be concerned about?
February 15, 2017

Dear Reader,

It could be true. The Federal Trade Commission (FTC) recently announced that VIZIO agreed “to settle charges that it violated the law when it used its automated content recognition (“ACR”) software in more than 11 million internet-connected VIZIO televisions to determine what people watch – without their consent. VIZIO collected unique data from each household with a VIZIO smart TV that included not only second-by-second viewing information, but also the household’s IP address, nearby access points, zip code, and other information. They also shared that information with other companies. This settlement stops VIZIO’s unauthorized tracking, and makes clear that smart TV makers should get people’s consent before collecting and sharing television viewing information. From now on, VIZIO is required to prominently disclose their data collection and sharing practices and get permission from the TV owners. The company also has to delete most of the data it already collected and put in place a privacy program that also checks their partners’ privacy practices.” So, if your VIZIO is one of those 11 million smart TVs, your information may have been shared.

Why should you care what they are sharing? A lot can be learned by knowing what anyone in your household may be viewing. As noted previously, they may also have your IP address, zip code, access ports and other information and they shared it.  They also failed to get permission from the TV owners. They should have asked for your permission. According to the FTC, VIZIO was not doing that so the FTC stepped in. Now, VIZIO is required to display their data collection and sharing practices and they must get permission TV owners.

If you own a VIZIO and are concerned that your data may have been shared, go to your TV settings menu and look for information about ACR.

The court order “requires VIZIO to prominently disclose and obtain affirmative express consent for its data collection and sharing practices, and prohibits misrepresentations about the privacy, security, or confidentiality of consumer information they collect. It also requires the company to delete data collected before March 1, 2016, and to implement a comprehensive data privacy program and biennial assessments of that program.”

For more complete and detailed information, you can find the press release from the FTC here:

https://www.ftc.gov/news-events/press-releases/2017/02/vizio-pay-22-million-ftc-state-new-jersey-settle-charges-it

Remember, anytime you are connected, there is a possibility that your privacy could be compromised and shared.

 

ABOUT BBB: For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2015, people turned to BBB more than 172 million times for BBB Business Profiles on more than 13,000 scams reported through Scam Tracker, all available for free at bbb.org. BBB Serving Central California & Inland Empire Counties was founded in 1951 and serves Fresno, Inyo, Kern, Kings, Madera, Mariposa, Merced, Mono, Tulare, Riverside and San Bernardino counties.