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A BBB Accredited Business since
BBB has determined that Tire Country U.S.A., Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Bureau of Automotive Repair
10949 N Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 68063.
Type of Entity
Business ManagementMr. Richard Carothers, President/Vice President Adam R. Carothers
Tire Dealers Auto Repair & Service Brake Service
6277 N Blackstone Ave
Fresno, CA 93710 (559) 435-4000 Directions
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Additional Phone Numbers
- (559) 435-4003 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I wanted my flywheel inspected, but the mechanics ended up bending the flywheel and no remediation for the damages was offered. On 1-13-14 I brought my car in to Tire Country USA around 0800 to have the flywheel inspected since the car has been starting loudly for several years. *** ********* is the owner of Tire Country USA. Hours later, *** called me and said the flywheel was in great shape, but I could buy a new starter for $300 which would make the car start quieter. I declined despite the loud noise, since the starter was not causing any damage to the flywheel. Around noon I picked the car up from Tire Country USA. When I started the car up, I noticed a loud, continuous ticking noise at idle and a loud rattling from under the car. I immediately got *** outside to listen to the sound. When I started the car up again, *** had me open the hood and he said the sound was coming from the back of the engine and attributed it to the catalytic converter. The mechanic who put the starter back on my car, ***, also said that sound was coming from the catalytic converter. On the drive home, I immediately noticed a loud grinding and vibrating sound as the RPM's would rise, but would subside as the transmission shifted and the RPM's were reduced. On 1-14-14 I took my car to Gary's Muffler Shop on **** *. ********** and had the catalytic converter replaced. When I picked the car up, the rattling from the catalytic converter was gone, but the loud ticking at idle and loud grinding and vibrating sound as the RPM's would rise remained. On 1-15-14 I took my car back to Tire Country USA around 0845. Around 1600 *** called me and said the flywheel was bent and said it would be $550 to replace. When I arrived to pick my car up, three mechanics were under my car to show me where the flywheel was bent. One of the mechanics said, ''The only way the flywheel got bent this bad is if someone took a screwdriver to turn the flywheel in order to examine the whole thing.'' In addition, they removed two bolts off my transmission and could not find them and would not replace them. Now my car is making a constant ticking at idle and a loud grinding and vibrating sound as the RPM's rise due to the bent flywheel. During a full inspection of the car on 1-2-14, Tire Country USA noted noise coming from the flywheel. On 1-6-14, Tire Country USA replaced my transmission mount and front lower control arm bushing, but again noted no noise coming from the flywheel. My car was not making this sound at all before 1-13-14 as evidenced by Tire Country noting no noise coming from the flywheel on 1-2-14 and 1-6-14. After removing the starter and inspecting the flywheel on 1-13-14, *** informed me that the flywheel was not being damaged by the starter and was in great shape. However, when I picked my car up on 1-13-14 around noon, there were loud, new sounds coming from the flywheel (continuous ticking at idle and grinding and vibrating sound as RPM's rose) that *** falsely attributed to the catalytic converter. After repairing the catalytic converter, the sound remained, leaving the responsibility for bending the flywheel to Tire Country USA. Tire Country USA has done nothing to remediate the damaged they caused to the flywheel.
Desired Settlement: I would like the business to pay for the repair of the flywheel.
Business Response: Initial Business Response /* (1000, 5, 2014/01/29) */ The events leading up to starter Issue began on 01/06/14 when we replaced lower control Arm Bushings & Transmission mount. ****** ***** our alignment man noticed the starter had a problem and made noise when starting car. **** ******* made statement to both ****** ***** and myself *** ********* that the starter had a starting problem since the Chevrolet Dealer installed starter. Mr. ******* brought car back in on 01/10/14 because of squeaking in front end bushings. We lubed bushings at N/C to customer. ****** ***** mentioned to Mr. ******* that it might be possible to shim starter and help it to mesh with flywheel better. Mr. ******* brought car in on 01/13/14 to see if we could shim starter. ****** ***** removed and replaced starter, checking the condition of the teeth on flywheel. His inspection showed no damage to teeth on flywheel and that starter was not shim able. We did hear noise coming from under car with engine running. ****** recommended replacing starter to try to solve missing problem, do to the statement made by Mr. ******* that noise started after Dealer installed starter. We also mentioned that the catalytic converter was making lots of noise from broken part inside. Mr. ******* brought car back on 01/15/14 reporting a clicking noise from under car. He had catalytic converter replaced and that noise was not there. Upon examination we found that noise was coming from bell housing area. The starter flywheel has some run out and was cause of clicking. ****** ***** denies trying to turn flywheel at any time. He dropped the starter down a few inches to check flywheel and found no damage at all to teeth on flywheel in the area he could see. He made his recommendation to try replacing starter based on Mr. *******'s statement that problem started after Dealer replaced starter. He also denies removing any bolts from flywheel and it wasn't noticed that they were missing until the checking we did on the 15th. There is no reason to take both bolts from transmission to check starter. 1 have enclosed an estimate to install starter flex plate. It is the policy of Tire Country to handle customer complaints. I do feel that this was a preexisting starter problem I will replace starter flex plate in our shop at no charge to customer. I can not guarantee this will solve starter miss alignment problem. Sincerely *** ********* Initial Consumer Rebuttal /* (3000, 7, 2014/01/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I brought my car into Tire Country USA located at 6277 N. Blackstone Avenue in Fresno, CA on 1-2-14 for a full inspection of the car. They found the driver's side lower control arm bushing and transmission mount needed to be replaced. No noise coming from the flywheel was noted. On 1-6-14 Tire Country USA replaced my transmission mount and front lower control arm bushing, but again noted no noise coming from the flywheel. On 1-10-14 I brought my car in to Tire Country USA to have the lower control arm bushing lubricated and asked ****, a mechanic that works at Tire Country USA, if anything was wrong with my starter since it has been starting loudly for several years. **** said I should bring my car in to have the starter shimmed because it could be damaging the flywheel. I then made an appointment to have the starter shimmed and flywheel inspected on 1-13-14. Tire Country USA again noted no noise coming from the flywheel. On 1-13-14 I brought my car in to Tire Country USA around 0800 to have the flywheel inspected and starter shimmed. Hours later, ***, the owner of Tire Country USA, called me and said there was no damaged to the flywheel and the starter could not be shimmed, but I could buy a new starter for $300 which would make the car start quieter. I declined despite the loud noise, since the starter was not causing any damage to the flywheel as evidenced by *** saying there was no damage done to the flywheel. Around noon the same day, I picked the car up from Tire Country USA. When I started the car up, I noticed a loud, continuous ticking noise at idle and a loud rattling from under the car. I immediately notified *** and had him listen to the sound. *** said the sound was coming from the back of the engine and attributed it to the catalytic converter. The mechanic who put the starter back on my car, ***, also said that sound was coming from the catalytic converter. On the drive home, I immediately noticed a loud grinding and vibrating sound as the RPM's would rise, but the sound would subside when the transmission shifted and the RPM's were reduced. On 1-14-14 I took my car to Gary's Muffler Shop on **** *. ********** and had the catalytic converter replaced. When I picked the car up, the rattling from the catalytic converter was gone, but the loud ticking at idle and loud grinding and vibrating sound as the RPM's rose remained. On 1-15-14 I took my car back to Tire Country USA around 0845. Around 1600 *** called me and said the flywheel was bent and said it would be $550 to replace. When I arrived to pick my car up, three mechanics were under my car to show me where the flywheel was bent. In addition, they noted there were two bolts missing off my transmission and could not find them and would not replace them. They said my car is making a constant ticking at idle and a loud grinding and vibrating sound as the RPM's rise due to the bent flywheel. On 1-22-14 I dropped my car off at Hedrick's Chevrolet on 961 West Shaw to have the ticking noise at idle and vibration when driving diagnosed. On 1-24-14 Hedrick's notified me that the starter had been reattached using incorrect bolts, allowing the starter to move around and damage the ring gear on the flywheel. Upon further inspection, the flywheel was found to have a second 1Â¼ inch crack through the ring gear and into the body of the flywheel. Additional damage was done to the teeth of the flywheel where the large 1Â¼ inch crack begins, despite *** claiming that ****** inspection showed no damage to the teeth. On 1-29-14, Hedrick's Chevrolet completed working on my car which included replacing the starter, flywheel, and missing transmission bolts. Now, all adventitious noises have been eliminated. My car was not experiencing any flywheel problems at all before 1-13-14 at 0800 as evidenced by Tire Country noting no noise coming from the flywheel on 1-2-14, 1-6-14 and 1-10-14. Only after Tire Country USA took the starter off (and never shimmed it despite saying they could) and reattaching it with incorrect bolts on 1-13-14 was there any damage to the flywheel. In addition, Tire Country lost and wouldn't replace two bolts off my transmission. Only after filing a complaint with the BBB did *** offer to replace the flywheel at no cost. I cannot accept the response from the business since the repairs were completed at Hedrick's Chevrolet before the response was received.