This business is not BBB accredited.

Certified Tire & Service Centers, Inc.

Additional Locations

Phone: (877) 325-3177 View Additional Phone Numbers 1875 Iowa Avenue, Riverside, CA 92507 http://www.certifiedtire.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Certified Tire & Service Centers, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 34 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

34 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 5
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 25
Total Closed Complaints 34

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Certified Tire & Service Centers, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: Business started: 11/01/1997 Business started locally: 11/01/1997 Business incorporated 10/02/1997 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Automotive Repair
10949 N Mather Blvd, Rancho Cordova CA 95670
http://www.autorepair.ca.gov
Phone Number: (800) 952-5210
The number is 261194.

Bureau of Automotive Repair
10949 N Mather Blvd, Rancho Cordova CA 95670
http://www.autorepair.ca.gov
Phone Number: (800) 952-5210
The number is 261195.

Bureau of Automotive Repair
10949 N Mather Blvd, Rancho Cordova CA 95670
http://www.autorepair.ca.gov
Phone Number: (800) 952-5210
The number is 261196.

Bureau of Automotive Repair
10949 N Mather Blvd, Rancho Cordova CA 95670
http://www.autorepair.ca.gov
Phone Number: (800) 952-5210
The number is 261197.

Bureau of Automotive Repair
10949 N Mather Blvd, Rancho Cordova CA 95670
http://www.autorepair.ca.gov
Phone Number: (800) 952-5210
The number is 261198.

Bureau of Automotive Repair
10949 N Mather Blvd, Rancho Cordova CA 95670
http://www.autorepair.ca.gov
Phone Number: (800) 952-5210
The number is 216201.

Bureau of Automotive Repair
10949 N Mather Blvd, Rancho Cordova CA 95670
http://www.autorepair.ca.gov
Phone Number: (800) 952-5210
The number is 261200.

Bureau of Automotive Repair
10949 N Mather Blvd, Rancho Cordova CA 95670
http://www.autorepair.ca.gov
Phone Number: (800) 952-5210
The number is 206888.

Bureau of Automotive Repair
10949 N Mather Blvd, Rancho Cordova CA 95670
http://www.autorepair.ca.gov
Phone Number: (800) 952-5210
The number is 224220.

Bureau of Automotive Repair
10949 N Mather Blvd, Rancho Cordova CA 95670
http://www.autorepair.ca.gov
Phone Number: (800) 952-5210
The number is 224215.

Bureau of Automotive Repair
10949 N Mather Blvd, Rancho Cordova CA 95670
http://www.autorepair.ca.gov
Phone Number: (800) 952-5210
The number is 224219.

Bureau of Automotive Repair
10949 N Mather Blvd, Rancho Cordova CA 95670
http://www.autorepair.ca.gov
Phone Number: (800) 952-5210
The number is 224216.

Bureau of Automotive Repair
10949 N Mather Blvd, Rancho Cordova CA 95670
http://www.autorepair.ca.gov
Phone Number: (800) 952-5210
The number is 224218.

Type of Entity

Corporation

Business Management
Mr. Jeffrey Darrow, President Ms. Paula S. Darrow, Owner Pio Nieto, Customer Service
Contact Information
Principal: Mr. Jeffrey Darrow, President
Business Category

Tire Dealers Auto Repair & Service Tire Repair

Alternate Business Names
Certified Tire & Service Centers Certified Tire and Service Centers Certified Tire and Service Centers, Inc.

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1000 W Florida Ave

    Hemet, CA 92543

  • THIS LOCATION IS NOT BBB ACCREDITED

    10050 Campo Rd

    Spring Valley, CA 91977 (619) 670-7001

  • THIS LOCATION IS NOT BBB ACCREDITED

    12084 Dunia Rd

    Victorville, CA 92392 (760) 948-2405

  • THIS LOCATION IS NOT BBB ACCREDITED

    14632 Pipeline Ave

    Chino Hills, CA 91709 (909) 597-8898

  • THIS LOCATION IS NOT BBB ACCREDITED

    1485 1st St

    Livermore, CA 94550 (925) 455-4330

  • THIS LOCATION IS NOT BBB ACCREDITED

    14918 Seventh St

    Victorville, CA 92395 (760) 241-8802

  • THIS LOCATION IS NOT BBB ACCREDITED

    16190 Perris Blvd

    Moreno Valley, CA 92551 (951) 243-5655

  • THIS LOCATION IS NOT BBB ACCREDITED

    17067 Foothill Blvd

    Fontana, CA 92335 (909) 822-0549

  • THIS LOCATION IS NOT BBB ACCREDITED

    1820 W Ramsey St

    Banning, CA 92220 (951) 849-5028

  • THIS LOCATION IS NOT BBB ACCREDITED

    1875 Iowa Avenue

    Riverside, CA 92507 (877) 325-3177

  • THIS LOCATION IS NOT BBB ACCREDITED

    18878 Tao Rd

    Apple Valley, CA 92307 (760) 242-4005

  • THIS LOCATION IS NOT BBB ACCREDITED

    2189 Samson Ave

    Corona, CA 92879

  • THIS LOCATION IS NOT BBB ACCREDITED

    23135 Hemlock Ave

    Moreno Valley, CA 92557

  • THIS LOCATION IS NOT BBB ACCREDITED

    23920 Alessandro Blvd STE A

    Moreno Valley, CA 92553 (951) 656-6466

  • THIS LOCATION IS NOT BBB ACCREDITED

    3430 Castro Velly

    Castro Valley, CA 94546 (510) 886-9500

  • THIS LOCATION IS NOT BBB ACCREDITED

    3863 Tyler St

    Riverside, CA 92503 (951) 359-3500

  • THIS LOCATION IS NOT BBB ACCREDITED

    4216 Rosewood Dr

    Pleasanton, CA 94588 (925) 734-3444

  • THIS LOCATION IS NOT BBB ACCREDITED

    431 San Pablo Ave

    Albany, CA 94706

  • THIS LOCATION IS NOT BBB ACCREDITED

    4335 La Jolla Village Dr

    San Diego, CA 92122 (858) 274-5420

  • THIS LOCATION IS NOT BBB ACCREDITED

    463 E Foothill Blvd

    Upland, CA 91786 (909) 946-1968

  • THIS LOCATION IS NOT BBB ACCREDITED

    5288 Clayton Rd STE A

    Concord, CA 94521 (925) 363-5900

  • THIS LOCATION IS NOT BBB ACCREDITED

    6028 Dougherty

    Dublin, CA 94568 (925) 833-9700

  • THIS LOCATION IS NOT BBB ACCREDITED

    6072 Camino Real

    Riverside, CA 92509 (951) 685-1000

  • THIS LOCATION IS NOT BBB ACCREDITED

    624 North Main Street

    Corona, CA 92880

  • THIS LOCATION IS NOT BBB ACCREDITED

    6660 Miramar Rd

    San Diego, CA 92121 (858) 552-1235

  • THIS LOCATION IS NOT BBB ACCREDITED

    7341 Indiana Ave

    Riverside, CA 92504 (951) 343-8535

  • THIS LOCATION IS NOT BBB ACCREDITED

    790 N Johnson Ave

    El Cajon, CA 92020 (619) 440-3831

  • THIS LOCATION IS NOT BBB ACCREDITED

    7960 La Palma Ave

    Buena Park, CA 90620 (714) 828-5990

  • THIS LOCATION IS NOT BBB ACCREDITED

    8303 Clairemont Mesa Blvd STE 108

    San Diego, CA 92111 (858) 573-8473

  • THIS LOCATION IS NOT BBB ACCREDITED

    861 Marina Village Pkwy

    Alameda, CA 94501 (510) 523-2900

  • THIS LOCATION IS NOT BBB ACCREDITED

    8994 Trautwein Rd

    Riverside, CA 92508 (951) 653-6800

  • THIS LOCATION IS NOT BBB ACCREDITED

    9572 Chapman Ave

    Garden Grove, CA 92841 (714) 636-2263

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/25/2016 Problems with Product/Service
7/19/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Gross amount of scuffs, scratches, chips, on rims and damage to my front bumper due to unprofessional installation of new tires on my car I went in on the 16th of June to the Certified Tire to purchase four new Hankook tires for my 2010 Mitsubishi Lance Ralliart Turbo AWD car due to a blow out. Three hours later the installation tech who is about 20 years old takes my car out to test drive and get rid of the error code due to the flat. As he leaves the establishment, he bottoms out my car hitting the front bumper on Clairemont St as I witnessed this sitting down outside the store in a chair. When the tech came back, he proceeded to tell me that he took extra care of my car until I mentioned he bottomed out the car and he retracted his statement saying he didn't know it was that low. I was so angry I paid the bill and left home before I ended up doing something stupid. 15 minutes later, I did a detailed inspection of my car and found a huge dent with exposed internals of the bumper plastic and paint gone. Which led me to the rims and found gross, unprofessional, lack of care, and don't give a hoot installation with Knicks, scuffs, scratches, tool damage resulting in highly damaged paint to my rims. I proceeded to take pictures with a Nikon 16.1 mega pixel camera of the damage and sent the company an email. I signed a waiver that stated "every precaution is taken when mounting tires. We utilize the most advanced deal of care installing your rims. However, we are not responsible for any nicks, scratches, flaking of chrome and careful installation of wheels". The pictures show the contrary not taking every precaution stated in their contract. The manager Barry took photos of the damage with an Iphone in the worst afternoon lighting and forward them to the customer care rep *** *****. I get an email stating that the pictures do not show any damage to 6 years worth of driving and only curb damage is visible. I have pictures from a few nights before showing the affected rim clean, no damage, exceptionally well taken care of car. They didn't even make an attempt to clean my rims leaving them as is and expecting me to take it where the sun don't shine. Businesses like these should not be allowed to flourish and taking advantage of the customer. If I was an inspector, I can assure you the equipment is outdated, uncalibrated and tech reps with insufficient training.

Desired Settlement: I just want my rims fixed to the way they received them and not how I got them returned. They will only have to be painted and my front bumper as well.

Business Response: Initial Business Response /* (1000, 5, 2016/06/27) */ I submit that the rim damage that the customer speaks of is the very wheel that had the "blow out"! None of the damage that the customer is describing was done by Certified Tire. I submit that the damage is road rash from hitting curbs and normal nicks in the wheels that a 6 year old car has after driving in excess of 50,000 miles. As far as the huge dent in the bumper plastic, this is an outright untruth! Initial Consumer Rebuttal /* (3000, 7, 2016/06/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) All four rims are messed up not the blow out. First off, it wasn't a "blow out" simple blade that punctured the tire. Your manager saw the damage and submitted the undetailed photographs. My car is a custom ride which is taken care of to the max. Why don't you look at my rims with my 16.1 megapixel photographs? Don't be scared, just fix my rims! I can show you in detail the rims and solution that is used to mount them. Admit you all messed up and as far as the bumper, your technician admitted to it. Again, 16.1 megapixel photos vs crappy 8mp iPhone photographs. If your manager didn't think something was wrong why send photos to you? He has disclosed that this isn't the first time he has to repaint rims. Your call and we proceed further if needed. Final Business Response /* (4000, 13, 2016/07/18) */ Sounds good... please give me some available dates so that I can have my district manager at the store and we will look at the wheel damage I cant see as well compare to our equipment. Final Consumer Response /* (2000, 15, 2016/07/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Sounds great! You shall see I am not making this up and I look forward to proving the equipment was at fault and the operator. I am free any time you would like to meet with the store management and any other parties involved. Please give me a call as you have my records on file and I will gladly take my vehicle to the location. Thank you for making this dispute an easy and civil attempt to resolve the issue.

6/13/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Took vehicle to get checked out & repaired on 5/21/16. Had to take truck back 4 times for same issue, charged again for another repair on 5/25/16. On 5/21/16 I took my 2004 Chevy Tahoe to get serviced for AC and suspension. They told me everything that needed to be fixed and they continued with repairs. I paid 1,592.71 on 5/22/16 and they had told me my truck was good to go, no more issues. That same day the AC stopped working. This is the first time I took it back to them, they said a seal broke and they replaced it, no charge. The following day 5/23/16, the AC stopped working again, had fluid leaking out from somewhere. This is the 2nd time I took it back and they replaced all seals and one other part. Didn't get charged. They said that it's fixed and no more issues. They said the compressor was fine, no problems other than the seals and hoses. On 5/24/16 I had to my truck back a third time because the exact same issue with AC not working again. This time they said the compressor and evaporator core were leaking, they replaced those parts and charged me an additional 1,557.82 for parts and labor for a problem they should've already had fixed. In the process of them repairing my truck for the third time, they cracked my windshield. Which they tried charging me for but deleted the charge because they were at fault. I had to pay that 1,557.82 in order to retrieve my truck, if I didn't my vehicle wouldn't be released to me. I don't feel I should have to pay for labor again. I was told everything was working and that there were no further issues. If they overlooked something I shouldn't be liable for their negligence.

Desired Settlement: I feel I should be reimbursed for the second charge because they didn't have the problem fixed. That was what I paid for the first time, AC repair and they didn't repair my AC. I just want my money back for additional parts and labor charges. If I continue to have problems with my AC I feel they should fix it, free of charge. I shouldn't have had to take it in as many times as I did for the same problem.

Business Response: Initial Business Response /* (1000, 5, 2016/06/02) */ There was a myriad of problems with this vehicle. Certified Tire does NOT sell parts that are not needed and it was necessary to replace worn parts and other parts failed making it necessary for a return trip to get sorted out. All work is under warranty and if there is still an issue; the customer needs to take his vehicle back to the store for a warranty repair.

6/6/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My last visit at this Certified Tire & Service Center (Goodyear )(1 April 2016) (**** ******* Gorge Rd Ste M ******, CA *****) was horrible and their lack of proper safety procedures in regards to automotive maintenance has me feeling uneasy. I brought in my Ford F-250 for a brake job. I made it very clear that my emergency brake needed adjusting because it was not engaging properly. I also requested they look at the front brakes as well due to excessive squeaking. At the end of the day when my vehicle was ready the mechanic that worked on my vehicle assured me that the emergency brake functioned now and that I shouldn't have any issues. That was NOT the case. I entered my vehicle and noticed that the emergency brake was not engaged and didn't think too much about it. On the drive home my front brakes functioned fine and had no issues. I pulled into my driveway (incline driveway) and set the emergency brake when I put the vehicle in park. The emergency brake when stepped on went straight to the floor and DID NOT engage. I put the vehicle in neutral with the emergency brake on (engaged) and the truck rolled down the driveway. The emergency brake never worked and that would explain why Goodyear never engaged it in their parking lot. It was as if the Goodyear people were trying to hide it from me. I called **** (manager) and informed him of the sub-par craftsmanship that was performed on my vehicle and the seriousness of this issue due to not having an emergency brake. He told me to bring it back in the next morning (2 April 2016) and they would correct the problem.I brought the vehicle back in the next morning and not once did the mechanic that worked on my vehicle ever apologies for his lack of mechanical aptitude or even recognize the seriousness of this particular issue. It was as if he didn't care. He later called and told my wife that the emergency brake cable was stretched and that he would refund the money for that portion of the work. My only question is why didn't he fix the problem? Why didn't he research the part (emergency brake cable) and get back with me on a quote on how much it would cost to repair it? Instead he just wanted to refund the money, run away from the problem, and left me with a vehicle that is UNSAFE! I confronted him on why he didn't research the brake cable and he then offered to fix it. I shouldn't have to confront someone on doing their job. At that moment, my confidence in this mechanic dropped and more importantly my confidence in Goodyear as a whole dropped dramatically as well. I chose to take the refund because I did not trust Goodyear to work on my vehicle due to their lack of interest in my safety and more importantly the safety of my family. By the way, not one time did I talk to the manager and he actually brushed me off to the mechanic when I asked him a question. He completely avoided me! I do believe there are two managers at that particular Goodyear and both of them ran off into the shop and never said a word to me. Both managers showed me they both lack leadership and management skill-sets and running from unpleased customers are the norm at Goodyear. I soon realized Goodyear's mechanics aren't the issue; the lack of leadership and management is the real underlying issue at Goodyear.On another note, I had this same identical issue (emergency brake) a few years ago at a different Goodyear in Spring Valley, Ca. I guess when you take your vehicle to any Goodyear for a brake job you can expect poor craftsmanship, avoiding leadership and management styles, and serious safety violations.I will never go back to any Goodyear for vehicle maintenance. Goodyear's lack of customer service, professionalism, and uncaring attitude towards customer's safety is scary and has me very concerned. DO NOT GO TO ANY GOODYEAR FOR VEHICLE MAINTENANCE! Product_Or_Service: Brake Repairs Order_Number: XXXXXXX Account_Number: XXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like the Region Manager to explain to me why this particular Goodyear has people working for him or her? Does him or her understand the unsafe practices that are being conducted at this Goodyear? What will be his or her way of rectifying this situation so that others are not put in this same unsafe situation? What are you going to do to keep me as a paying customer? Is this normal of all Goodyear retailers?

Business Response: Initial Business Response /* (1000, 9, 2016/05/24) */ I apologize that the customer had an issue with one of our stores. Looking back at his history, he is a good customer and this should not have taken place. I'm not sure that it was the cable at all, many of these trucks have an actual problem in the ratcheting mechanism that activates the E-brakes and this should have been sorted out and corrected. We want to keep the customers business albeit in his final sentence he very clearly states that he will never take his vehicle back to a Goodyear dealer! If he would give us another opportunity, I have put a $100 credit on his profile that he can use for future services and or tires. I will also take up this matter with the technician involved on proper braking diagnosis so that this will not become a reoccurrence in the future!

5/20/2016 Problems with Product/Service
5/9/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Had a 10am appointment "I was on time" previously was told might take half an hour...........Almost 2 hours later "after I complained" it was finished. Upon arriving home I found 9 lug nut covers missing. I returned and advised them. They said the couldn't find them, and told me they would order a set and have them in a week. I never received a call, so I called them, they gave me a song and dance that it was sent to the wrong store an they would call back. No call back , I called them another 2 times, they promised to call, never did. I'm dome calling.As a side note, I took my girlfriend to another Goodyear store where they told me my new tires were low end and they could have bought better tires for the price I paid.

Desired Settlement: DesiredSettlementID: Finish the job Replace the lug nuts that were on my vehicle when came in, like they promised. Or refund approximate cost of replacements of $30.00

Business Response: Initial Business Response /* (1000, 8, 2016/04/27) */ Let the customer know to bring receipt into store for the $30.00 he spent and the store will refund his Discover card that he used to pay for the tires.

4/27/2016 Problems with Product/Service
12/14/2015 Problems with Product/Service
12/11/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My adult step daughters car needed repairs so initially my wife opened a charge account with firestone. The car was supposedly fixed and we were charged the maximum our credit allowed. within 2 weeks the broke down and after our complaints continued to be ignored, I then had to open a charge account with Good Year. within less than a week of Good year repairing the car, it then broke down. They offered to tow it for free but they charged us to re-examine and diagnose the car as un drivable and needing a new engine. $1,116.56 +$120.00= good years bill and $1,417.46= firestones bill. each facility is blaming the other and neither will budge. We are senior citizens on a fixed income. The car has been deemed un drivable and in need of a new engine. For all of this money being charged we could have purchased a new/used car. we cant afford this please help Product_Or_Service: auto repair

Desired Settlement: DesiredSettlementID: Refund I figure nothing done to the car improved its condition at all so leave it at that. I'm so disgusted by all of this all these charges were made onto us within 3 weeks in July. none of the warranties have expired yet but we cannot get any help or consideration due to both facilities blaming each other. I have all invoices and complete work done to the vehicle.

Business Response: Initial Business Response /* (1000, 5, 2015/10/06) */ Im not sure what Mr. ******** had done at Firestone nor do I want him to get into a battle with who is at Fault, Firestone or Certified? When the car was brought to us, it had a clogged manifold that needed to be replaced. Store went so far to find a uses manifold to lessen the bill. The work was done correctly and completely, Certified Tire can NOT answer for what Firestone did though! Initial Consumer Rebuttal /* (3000, 12, 2015/10/26) */ Dear Sir or Madam: I apologize for my delayed response to the deadline set forth; this was not intentional by any means. My wife and I submitted 2 separate cases for the same serviced vehicle in question. We are married but filed the cases separately since the credited was charged in separate names but the two above named cases are directly connected. I have been overwhelmed trying to sort through this costly mess. This letter is created on behalf of my wife and me. We spent an excess of $3,000.00 all in one month for a car that is non-operational. The reason for our initial service/ repair was because we needed a new oil pan, dipstick, and oil change. Once I filled a complaint with the BBB against Firestone, I was immediately contacted by the manager. Firestone's manager, Tremaine; was awesome in the fact that he did not hesitate to re check the vehicle and try to resolve any issues immediately once I had the car towed from the home. I researched both facilities paper work and sought some independent opinions as I awaited his diagnosis of the car after the fact. After the fact meaning it had been serviced by Firestone then Goodyear, and re checked by Goodyear again. Goodyear assumed no responsibility and basically pushed blame off onto Firestone. Firestone and Goodyear were agreeable upon one finding the final diagnosis, stating the car needed a new engine, the engine had knocking noises, and white smoke came from the car. Firestone's manager Tremaine was patient and helpful by all means however there are a couple of concerns which still remain. Upon our first visit we asked for a new dipstick because the other had broken off into the tube and off its handle. Firestone states this was removed then replaced by a new dip stick. When we got to Goodyear they gave us the dipstick handle and stated it was broken off into the tube again. Upon Firestones re inspection they stated that there was an object lodged in the oil tube but was unsure of what it was. When I asked the probability of it being the dipstick he responded Nah. This part and labor are both under warranty but not being pursued because he insists the car left the lot fully serviced. Could this have led to more serious car trouble? The other issue was all the repairs associated with the brakes. The complete vehicle inspection showed no symptoms with the brakes nor did we request any such service. We are on a fixed income and can't afford the frills. If the brakes were an issue, I would have replaced them. The brakes were unnecessary and I honestly do not recall signing off on an unnecessary repair, I assumed the pricing was all a bundled charge. It was only called to my attention, after my step daughter reviewed the paperwork in an attempt to figure out how the car broke down within 29 days between to service providers. I feel the main issue being the engine failure, cannot be fully placed on Firestone. Firestone does not partake in serious engine repairs and as Tremaine explained; that kind of service is referred to specialty repair shops. The repairs done on the engine were more or less performed on by Goodyear. The car left Firestone in normal driving condition for a couple of days before the slight stalling and acceleration issues. The delay between servicing was a financial one. Firestone would not extend my wife's credit so I then had to take it upon myself to apply at Goodyear who did approve my credit. I then had the car towed from the house to Goodyear's service station. Goodyear informed us that a manifold was clogged and they could replace it with a used one to lessen the financial burden. This was a great deal according to the Goodyear employee. As far as we knew it, the issue was detected and the source was going to be remedied by a simple replacement. Goodyear didn't specify if the code detected on their machine was different prior to any repairs versus post their repairs when being reevaluated. All I know is the repairs were more than anticipated, expected, or promised. The repairs resulted in the charges exceeding our available credit. Within days the car broke down and of course we complained. So they graciously reevaluated the car at no charge but did not accept any responsibility. The 2 week windows between Firestone's and Goodyear's repairs were greater however the symptoms were less severe. The window between Goodyear's repairs and reevaluation was smaller and much more severe. If the engine had to be replaced, then why had it not been detected upon the repairs performed? There had been no mention of white smoke or engine knocking prior to Goodyear's repairs. In fact the work order from Goodyear to us indicates the wrong vehicle, vin, and license completely. The analysis on this car led to the diagnosis and repairs performed on our car. Who is to say the repairs and service were even meant for our vehicle? The vehicle indicated has never been owned nor associated with myself or my family. I just happened across this when calculating the mileage between repairs/servicing. All of this took place in July of 2015. Firestone serviced the car from 6/1/15-6/3/15 and Goodyear serviced the car on 6/20/15. Four days after that the car breaks down across the street from Goodyear. Goodyear graciously offers a free evaluation and did so from 6/27/15-6/29/15. The final outcome was that the vehicle needed a new engine and that the new dipstick was broken and the stick wedged inside the tube. We were in disbelief by both facilities. We assumed they could honestly and responsibly fix our car especially since their names carry a certain weight. Please help us we couldn't afford any of this before and we especially can't afford what we have been left with. Thank you all for your time and consideration in this matter for it is truly appreciated. Mr. ****** ********* Mrs. **** ********* Final Business Response /* (4000, 14, 2015/11/04) */ I called the customer to discuss the problem he had with the car. He sounded much disoriented in that his wife just had surgery and it seemed like he couldn't concentrate on what I was saying. Customer thought I was trying to sell him something when in fact I wanted to discuss a possible partial refund? He then went on to tell me that he is NOT the owner of the car and could he call me back. I gave him my direct line at the office to contact me. Final Consumer Response /* (4200, 20, 2015/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke with Tremain from Firestone as well as with a private mechanic and this scenario is not possible. Please be realistic. We are not mechanics ourselves nor are we wealthy so please be honest. You knew of the dipstick issue upon first review but did or said anything further about it Instead charged us for other repairs. Aren't you professionals?

11/12/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: my truck has a noise each time the speed reaches 40 speed. that problem because I had to take the Goodyear tire. to give an estimate when they got the result. They were told it had to make the change complete oil change them. the spark plug wire. labor charges would be $ 1,939.61 for all the work. the sound of my truck would take off in two weeks completely. so far the problem exists. Product_Or_Service: **** Nissan Xterra ************ 24V Order_Number: XXXXXXX

Desired Settlement: DesiredSettlementID: Billing Adjustment I would like to have my truck to be fix and fears. On charged

Business Response: Initial Business Response /* (1000, 5, 2015/10/20) */ The work that was done on the customers car is under warranty. She needs to return to the store to check and see what noise she is hearing when driving. I have contacted the store and they will call the customer to set up a time to bring the truck back in. Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */ BBB Translation ..... ***** de ***** A. de ********* I brought my car to Good Year on the day 10-15-15 I told them I was bringing it in for a noise the car makes when it is being ran at 40 mph and it shakes, they did a diagnostic and told me 3 codes recommended doing a tune up, I went home and 2 hours later they called me saying they found chewed wires done by a rat, now I do believe the man was lying and he showed me the pictures. According to him, the rat lived there because he found rat feces and everyday I drive my car, how is a rat going to live in the metal that gets hot it would not be able to survive there, at night they call me again that one of the hoses ripped they where checking the car and it would not be ready until the next day, on friday 10-16 they gave me my car and said that the noise was no longer there, when I left I ran the car at 40 mph and the car was the same I left home and called GY to tell them the car continued to do the same thing, I was unable to take the car on Saturday or Sunday I took it back Monday 10-19 the mechanic went to drive it with me and I showed him the noise and he said that the noise was from the clutch from the transmission and I told him why didn't they tell me if they knew the tune up would not fix it, and he said that he told the person that helped me, he said he would talk to the manager to see what they could do, the car stayed there they returned it to me around 1 pm and the manager told me the noise would go away in 2 weeks to drive it at 100 miles and I asked what if the noise does not go away do I bring it back? He responded no, no, no, it is going away and I went home and the car is worst. I need this bill of $1,939.61 to be cancelled because it is a fraud some parts they are charging double for and I don't believe them about the cables and the hose needed replacement, and they cause my car to brake down and they cause it to cost more to fix because of their negligence. I do not trust them touching my car. Final Business Response /* (4000, 13, 2015/11/02) */ The customer came into the store with a myriad of problems; one being the check engine light was on. No regular maintenance had been done on this vehicle and much of what was sold was maintenance work that had been neglected as well as parts that were in need to turn the check engine light off. There is a problem in the transmission and the store contacted the customer and offered a couple resolutions. One choice was to refund a substantial part of the bill and the customer could take the vehicle to a transmission shop to have the transmission repaired. The other choice was the store would apply the refund amount to a used transmission and the store would make the repair. The customer decided has decided to take the partial refund and take to a trans shop. Final Consumer Response /* (2000, 15, 2015/11/12) */

9/28/2015 Problems with Product/Service
8/31/2015 Billing/Collection Issues
8/28/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: 8/10/15 I requested auto service & was signed up for a creditcard without authorization. Verified multiple times not applying for credit, still proces On 8/10/15 Invoice# XXXXXXX Service person requested drivers lic & soc sec#. When I questioned why he said it was customary for promotions & discounts to receive at my home address. I informed service person I was not interested in any credit cards or communications, he stated multiple times I was not applying for anything. 24 hours later, my credit reporting service informed me I had a credit inquiry, I declined that & today I received a creditcard from goodyear - I did not apply for a creditcard.

Desired Settlement: I would like a letter confirming they are aware of this salespersons actions & that it is illegal to apply for credit without someone's authorization. I was lied to as to the reason they needed my information & lied to multiple times when I asked to confirm it was not for credit. This salesperson is not trustworthy.

Business Response: Initial Business Response /* (1000, 5, 2015/08/25) */ Customer service for Certified Tire spoke with ****** on 8/24/15. The only way that Certified can open a Goodyear card for the customer is if we have his Social Security number along with other information as well. I think there was some misunderstanding on both parties however, I explained to the customer that we would get with the salesman and go over the verbiage used when offering the Goodyear card so there would be no further issues like the one that occurred. Initial Consumer Rebuttal /* (3000, 7, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is appreciated that you will speak to the salesman however there was no misunderstanding as I told the salesman three separate times after asking him why he needed my social security number that I did not want a creditcard. He clearly lied about requiring my social security number. I believe he used the application to his benefit & I believe you aren't taking this seriously. You have violated my trust with this practice. Final Business Response /* (4000, 9, 2015/08/26) */ Certified Tire takes this incident very seriously and as described before, the employee will be counseled! Certified Tire apologizes for any inconvenience the customer was put through. Final Consumer Response /* (2000, 11, 2015/08/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) We accept their resolution in good faith. Thank you.

6/26/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: It involves repair & customer service issues.Had back brakes done (shoes & resurfaced $169)in April 2014 (apx 1 yr).Horrible screaching sound coming from back left wheel.Brought car in yesterday morning June 2nd.Told **** I had interview at 3:00 need it by 1:30 he wrote 1:00 on paperwork. I called at 1:30 asked what is going. He states hasn't looked at yet,only drove it.Stated I had needed it by 1:30? He states 'my guy went to lunch,..after 5 hours he has to take a break,etc. I ask why did you write 1:00 on paperwork? If he wasn't going to look at/work on it by that time I would have arranged to get to interview another way.I say I have to take it. I didn't even want to have him work on it at this point if it wasn't for I thought it was related to work done related to brakes they did.I left & couldn't make it around corner & had to come back. Asked when it could be worked on he says Thurs. I'm upset having missed interview.his rudeness.having to leave car now. He's saying'your car needs alot of work!'.He wouldnt even know if my car needed alot of work..hasn't even looked at it!I asked to see invoice he wrote 1:00 on I'd like copy. He shows it to me & says 'It's my property!' I say you can make a copy. He says no..I could take a picture.' I ask for his bosses name/ph# he asks 'why..what's it regarding?' I say the way you're treating me..unbelievably rude..not honoring time, etc. I call & explain to customer service.**** calls later saying I need new hardware kit for self adjuster for brakes.$94. Asking if related to them adjusting brakes? (Of course not)'Oh no..can be from drums wearing out.etc & your drums are 'shot.' So drums,etc.related to brakes need fixed so its $600?almost $700!I called back customer service asked if drums were recommended when brakes were done? He said no. I said 'so in 11k ml going from not being recommended to shot?He states 'you going to get your car worked on or not? I said I think I'll contact BBB & he hung up on me. Product_Or_Service: brakes

Desired Settlement: DesiredSettlementID: Other (requires explanation) There is no way I'm paying them to do anything! After not having looked it when it was there for hours..not honoring time making me miss interview..then being verbally abusive..not recommending service(drums) that are supposedly 'shot' ..& cause of self adjuster to break.They're responsible either it breaking from break job or inadvertantly from drums not recommended now 'shot.' No. They should replace hardware kit($10-$15) or tow to my house so someone else can fix it.

Business Response: Initial Business Response /* (1000, 8, 2015/06/15) */ There are many inaccuracies in the statement the customer provided however, the store manager did NOT mean to tie up the car and make the customer late for an appointment. If the customer does not wish to return to that store she can be accommodated at another store. The work that was done a year ago has nothing to do with the self adjuster on her brakes braking. The customer said that she had her "own mechanic" and was going to take it there after she had spoken to the store manager. If she wishes to have the car repaired at a different location, we will accommodate that. Repair cost will be approximately $95.00

5/19/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: They closed the location without notifying customer with multiyear service contract. Called at 8:30 am today, then when got there no appt till 4 pm! We were talked into a 3-year alignment service contract at their Walnut Creek location. We called this morning (May 4th) at 8:31 AM and made an appointment at 10 am. When we got there, the business does not exist anymore. We called and their Concord location told us the business was closed and asked what services we needed. We told them we had an appointment at 10 am and needed alignment service. We were told to bring the car there and it would take an hour to complete the alignment. We immediately drove all the way to Concord, but to our surprise, we were told there was no appointment available and we needed to leave our car there, and then pick up at 6 PM. I felt we were misled to drive all the way to this location and we also had other appointments in the afternoon. But the person at the counter said he did not talk to us on the phone so there was nothing he could do. I asked for customer service phone number. He told me I could talk to the district manager who was next door on the phone. I waited and talked to the "District Manager", ********, who said he does not know who we talked to and there was no appointment set up for us. I asked how many people in their office could answer the phone, finally **** Hubbs, admitted he talked to my husband on the phone and he did not set up an appointment. There was no apology, no effort to take care of our service request. I asked for the customer service number to file a complaint. I called XXX-XXX-XXXX and talked to *********, who took my information. This time, I wanted to make sure I have the person's name since they apparently would not admit what they told the customer if customer did not ask for their employee name. But I had to ask her three times for her ID, or extension, or their call center location, which she was reluctant to provide. Finally she provided the ticket # 5863. Customer Service Manager, *** *** ****** called me and I told him what happened. He called the Concord store, talked to Nicolas, who lied about what **** told my husband on the phone, and basically said I lied and I was rude. There was no effort, no apology, no service again. We waited for Mr. *** ***** to call back so that we could tell him we could not believe their "district manager" Nicolas lied to him. Since we did not receive any calls, so we decided to leave. Later we received a voice message from Mr. *** ****** He basically took ********** statement and claimed my husband refused to make an appointment with **** Hubbs on the phone and chose to take the car to their Concord store without an appointment. UNBELIEVABLE!!! What kind of business is this?! What kind of customer services it this?! We felt we were mistreated by this business and we could not believe they mistreat their customer at so many levels: 1) If you close your business location, should you notify your customers who have multi-year contract? 2) If you are on the phone with the customer and you told the customer to come down, do you mean you want them to come down and wait for the whole day to get their 1-hour alignment service? 3) If you do not have any appointment available in the morning, why did not tell the customer what time you have availability and ask them whether they can make that appointment? 4) When the customer came to your store and expected your services, why did you lie and said you did not know who answered the phone? I had to challenge ******** that we can search the cell phone record to find out the exact time we called, so we can find out who told us to come down. 5) When you failed to do all the above, why didn’t you apologize, instead Nicolas lied to your customer service manager, Mr. *** ****** and blamed your customer?! 6) Why did the Customer Service Manager, Mr. *** ****** take what Nicolas told him and offer no help to resolve the issue? Instead, he blamed the customer! What kind of customer service is this?!

Desired Settlement: I would like to get 1) Full refund for the 3-year service contract 2) Full payment for the mileage we occurred to and from Concord 3) Full payment of our salary for the time we wasted this morning $125X3X2=$750

Business Response: Initial Business Response /* (1000, 5, 2015/05/05) */ I won't go into a huge rebuttal to what Ms. ***** said in her letter as there are too many inaccuracies to respond to. I **** refund the policy portion of the alignment agreement that ****** ***** has. A 4 wheel alignment costs $94.99 which he had done and the additional $63.00 paid is what makes it a 3 year policy. It is the $63.00 that Certified Tire **** be refunding. As to the mileage and wage reimbursement, that **** NOT be paid. Initial Consumer Rebuttal /* (3000, 7, 2015/05/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business response is not acceptable for how they treated their customer. I request: 1) Full refund for the 3-year service contract $158 2) Full payment for the mileage we occurred to and from Concord 3) Full payment of our salary for the time we wasted this morning $125X3X2=$750

5/12/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: This business does not honor their advertised price. I was told if I received their credit card, I would receive discounted oil changes. That was honored at first. Today I was told because I don't have any other work done there, the discounted oil change price would no longer be honored. The advertised price is $17.88 on the window and I have their card and emails they send to me with the discounted oil change price. The employee stated that the company does not want my business if it is only an oil change. In addition, when previous oil changes were done, lug nuts were stripped and a laundry list of problems with my vehicle were found. I went to my mechanic to check validity of the issues found and there wasn't any. But according to the Good Year, my vehicle wasn't driveable if I didn't have the work done.

Desired Settlement: DesiredSettlementID: Other (requires explanation) This should serve as a warning that false advertisement is not an acceptable business practice nor trying to find issues to pad their pockets. There have been plenty of news reports on buisnesses such as these. If they wish to continue on this path, they should close their doors because the community does not want these types of businesses.

Business Response: Initial Business Response /* (1000, 5, 2015/04/23) */ I don't know why the customer was not offered the "special member price" as she has a Goodyear card and is entitled to it. She has been in 5 times before and always received the member price. I contacted the store manager on this and she **** continue to get the member price, he doesn't remember the incident where she was NOT offered that. Please have the customer ask for the store manager when she returns and she **** get the member price here forward. Initial Consumer Rebuttal /* (3000, 7, 2015/04/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) ****, the employee we dealt with, indicated he was the manager and in no uncertain terms would the oil change be given at the advertised price, even after I told him it was false advertising and I would be contacting the Better Business Bureau. If **** denies remembering the incident, he is playing wolf. Final Business Response /* (4000, 9, 2015/04/24) */ **** is NOT the store manager! PLEASE ask for Pete he is the store manager. I have called him, he understands what happened and you **** get the member price here forward! Final Consumer Response /* (4200, 11, 2015/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not feel comfortable bringing my vehicle for service to this place of business. Since this complaint has been made, I feel my vehicle would be vulnerable to repercussions. I have since taken it somewhere else for the regularly scheduled oil change.

5/5/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Unauthorized repair completed based on miscommunication over cost and written estimate never given or signed. On 3/3/15 I dropped the car off to have a noise coming from the tires checked. I received a phone call from **** at the 4216 Rosewood Dr, Pleasanton Ca XXXXX branch stating that the there was something wrong in the transfer case and it would be $2900.00 for a new or $2200 for rebuilt with labor $1475.00. I explained that I did not have $2900.00 for a repair and would have to figure out what I can do. He offered financing and I explained that I was filing bankruptcy and that was not an option for me. I went to pick up the car that day. I was told not it was not safe to drive the car. I explained I was waiting to hear from my ex husband to see if I could borrow money from him to pay for the repair. He urged me to go with new vs rebuilt for a couple hundred dollar difference and if I left the car with him he would not have to charge me a deposit for ordering the part. I was not given or shown a written estimate at that point nor did I sign anything. I spoke with **** the next day and confirmed I was able to borrow $2200.00 and to go ahead and fix the car. When I arrived to pick up the car on 3/4/15 I was told it would be $4477.30. I did not understand the labor was not included in the prices he was quoting me. If I had been given a written estimate showing me the repair would have been $4400.00 I would not have had the work done and sought other alternatives. I have asked them to take the part out and return the vehicle to me in it's original condition and was told that it **** be $2400.00 to get my car back in that condition by another employee. In speaking with **** on 3/10/15 he attempted to have his district office work with me in reducing the cost. They did offer a $3500.00 repair **** but I explained to **** before he made the call to his district manager that I could only afford $2900.00 or my kids would not eat for the rest of the month.

Desired Settlement: Car returned without the part at no cost or payment to them in the amount of $2900.00 for repaired car.

Business Response: Initial Business Response /* (1000, 5, 2015/03/12) */ ***** in her complaint to the BBB states that she was called by **** and given a price of $2900 for a new transfer case or $2200 for rebuilt with labor of $1475 bringing total to 4375 for new or $3675 for rebuilt including labor. **** made it very clear to her on the two different prices available to her. **** and store manager understood that ***** was having money issues so they called the district manager and he approved a discounted job bringing the total down to $3500.00 out the door including tax which is over a $1300.00 discount to help ***** out. ***** states that she was never given an estimate and that is not true. It is clearly documented on dates and times she went into the shop and discussed the repair with **** and she even brought a friend in to verify that the repairs were indeed needed. This too is well documented with dates and times. To add more to this complication, ***** informed us that she was leaving the country and could NOT pick up the car for two weeks. This vehicle is done and ready to be picked up. Certified Tire is NOT a storage facility yet we are now tasked with keeping her car until Kahia returns. Certified tire feels we have gone to great length to take care of ***** as we have made a HUGE price adjustment in good faith to help her! Initial Consumer Rebuttal /* (3000, 7, 2015/03/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) By Law, the auto repair shop must provide a written estimate before doing any work. Ask if there is a charge for the estimate. After you have received the estimate, feel free to go to another shop for a second opinion. A written estimate must include the total estimated price for parts and labor for a specified repair or service. The estimate must also itemize the parts to be used and the method of repair. The repair shop must stick to the method of repair and the parts listed unless you agree in advance to any changes. In addition to the total amount, the estimate may itemize the parts to be used and the method of repair. If so, the repair shop must stick to it. They may not legally substitute parts or change the repair method without your consent. The technician **** ask you to sign the estimate/work order, which gives the shop permissionto proceed with the work. If you want any of the parts returned to you, be sure to say so when the technician gives you the estimate. Before you sign, be sur eyou understand the work the technician **** do. Your signature means you agree to pay for the repairs up to the amount specified. Do not sign a blank work order. I never received a written estimate even when I went to pick up my car. I was very clear with Evan that I was going to have to borrow the money because I did not have $2900.00. I never would have authorized any repairs for $4300.00. When I requested to have the car returned to me in it's original condition to have it taken elsewhere, that it would be $2400.00 and the part cost from GMC was $2900. I contacted GMC and the retail price is $1711.00. I was then told by **** the next day that the part could not be removed. During that conversation he asked what I could afford. I explained that I borrowed $2200.00 and was prepared for a $2900.00 ****. When he called to state his district manager came down to $3500.00. I said that if I paid that amount my kids and I would not eat for the rest of the month. He then said he thought I told him I borrowed $2900.00. I was willing and able to come in that day and pay $2900.00. I told him I was leaving the country for work the next day and now I have received a letter from them for a mechanics lien according to a friend staying at my house until I return. Final Consumer Response /* (4200, 11, 2015/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have filed a case with The California Bureu of Automotive repair as of 3/25/15. Final Business Response /* (4000, 13, 2015/04/27) */ All information has been given to Bruce *** at the BAR. Certified Tire lowered the cost substantially to accommodate ***** and she still could not pay her ****. Certified Tire now considers this matter closed!

4/7/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The negligent of the mechanic who worked on my son's truck could endangered my son's life and caused his death. My son bought a 2004 Dodge Ram Truck and it needed new tires and other mechanical issues so we took it to Certified Tire on 2/21/2015. They assessed the services to $3175.00. Then we took back the truck on 3/5/2015 for another mechanical issue that was the rear differential bearing that came to $1,190.29. And on 3/6/2015 while my son was driving the truck the driving shaft fell in the middle of the street and he has to call the towing company to tow it to Certified tire. And after he picked up the truck the engine light is on and the truck jerks. When I called the manager said we do not know what happened but what we can do is to fix the shaft at no cost, and hanged up the phone on me. As far as the engine light and the jerking they refused to fix it, and if they do it is going to be at my cost.

Desired Settlement: I request a refund for every single dollar I paid at that place. They were irresponsible and they put my son's life in danger. They almost killed my son with their negligence and improper repair.

Business Response: Initial Business Response /* (1000, 5, 2015/03/18) */ There was a myriad of problems with this vehicle. The biggest which caused the rear end to go bad was the rear end was replaced and nobody made our shop aware of that. The rear end that came factory with the vehicle was a 3.50...it was replaced by a 3.92. Certified tire replaced the entire rear end at NO COST to the customer. If the customer is having check engine light issues, we **** scan for the customer at no charge and pull codes to determine what is wrong with the vehicle. The work that was done had nothing to do with causing the check engine light to come on however, for customer satisfaction we **** diagnose for no charge. IF a repair is needed though, there **** be an additional charge. Initial Consumer Rebuttal /* (3000, 7, 2015/03/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I AM NOT SATISFIED WITH THEIR RESPONSE. IF THEY REALLY CARE FOR CUSTOMER SATISFACTION AND SAFTEY, THEY WOULD CHECK THE TRUCK BEFORE HANDING IT TO THE CUSTOMER AND ENDANGER HIS LIFE. ALSO, THE STORE MANAGER COULD BE MORE POLITE AND NOT TO HANG UP THE PHONE. ALSO, WHEN MY SON TOOK THE TRUCK BACK WHEN THE ENGINE LIGHT CAME ON, THEY PREFERED TO SERVE OTHER CUSTOMERS AND TOLD MY SON TO BRING THE TRUCK SOME OTHER TIME BECAUSE THEY ARE BUSY, AND SINCE THAT DAY THE TRUCK IS PARKED MY SON IS AFRAID TO DRIVE IT. AND HONSTLY WE LOST THE TRUST TO TAKE THE TRUCK BACK TO THEM. EVEN MY CAR WHICH IS SCHEDULED FOR AN ALIGNMENT, I AM AFRAID TO TAKE IT BACK TO THEM SINCE I BOUGHT THE TIRES FROM THEIR STORE. FINALLY, PUTTING A YOUNG MAN'S LIFE IN DANGER IS NOT A JOKE. HE COULD BE KILLED WHEN THE DRIVE SHAFT FELL WHILE DRIVING IN A BUSY STREET WHICH PROVES THAT THEY DO NOT CARE FOR CUSTOMERS SATISFACTION OR THEIR SAFTEY. Final Business Response /* (4000, 9, 2015/03/21) */ Certified Tire takes the safety of our customers very seriously. Again, the reason for the rear end failure AND the driveshaft coming out was the rear end was changed and we at Certified Tire did not know this as the customer had not disclosed this fact to us. The bearings that were installed were for a rear end that the VIN code says is in the vehicle. This repair was made at NO CHARGE to the customer and we stand behind our work. We are willing to address the other concerns that the customer has in regards to the engine light being on and the general run-ability however, if he does not want to return to the store that's his decision. Final Consumer Response /* (4200, 11, 2015/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) MY SON'S LIFE WAS ENDANGERED AND SOMETHING LIKE THIS TO HAPPEN IN THE MIDDLE OF A BUSY STREET COULD CAUSED A DISASTER. THE SHOP FIXED THE ISSUE AT NO COST BECAUSE THEY KNOW THEY ARE HELD RESPONSIBLE FOR CHECKING THE CAR BEFORE HANDING IT TO CUSTOMERS. IF THE MECHANIC DROVE THE TRUCK FOR QUITE SOMETIME HE **** NOTICE THE ISSUE. I STAND BEHIND MY REQUEST FOR A REFUND. MY SON'S LIFE IS PRICELESS.

3/13/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: GoodYear Tire #ARDXXXXXX XXXX Tyler St Riverside CA XXXXX. I went to facility to repair a flat tire on 1/25/2015 Manager *** stated the tire couldn't be repaired and listed on invoice a number of instances that never took place. When I purchased the tires the sales associate had provided me an estimate listing "Price Match Guarantee". They also listed a number of items, including a tire protection plan and a service to introduce Nitrogen into the tire. I had declined the tire protection plan and the Nitrogen. At that time manager *** told the sales associate that Nitrogen was mandatory for this sale. I questioned the associate and asked if it was mandatory for the purchase of these tires and *** replied "Yes". I called their customer service line at XXX-XXX-XXXX. I told the service representative what was told to me. She put me in touch with a service manager who stated Nitrogen was not a mandatory purchase. I was called a few moments later by the store where I purchased the tires and was told to come to the facility for a refund. On February 6, 2015 I suffered a road hazard that was not covered by the warranty of the tire. I looked on line at Allen Tire Co and found the exact same tire for $60.00 less than GoodYear. I reviewed my paper work and discovered Goodyear offered a price match guarantee. They state. "We price match anyone" Price match guaranteed. I looked through my paperwork and could not find any requirements for their guarantee. I went on line and found the Price Match guarantee offered by The Goodyear Tire and Rubber Company. It states For price match guarantee or refund, tire must be identical in brand, type, speed rating and size and in-stock at competitor. To receive price match guarantee or refund, present local advertisement or competitive quote for price match or refund within 30 days of purchase. Installation costs including wheel balancing valve stems,TPMS and other costs that may vary by vehicle are extra. I went to the facility on 2/08/2015 with my Product_Or_Service: Tires Account_Number: XXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would have like a full refund entitled to me by their policy. I accepted a lesser amount fearing they would not refund me anything. The full amount would have been 208.00 plus tax. I accepted 120.00 by their corporate or district service manager. Consumers should be made aware of the deceptive sales practices and reluctance by the local management to honor their organizations advertised policies.

Business Response: Initial Business Response /* (1000, 8, 2015/03/02) */ ****** this customer called and asked for the refund that we gladly gave him so we consider this matter closed. Please close this complaint out. Thanks, Pio *** *****

1/7/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: dishonest practice forcing sales misrepresenting safety mandate this Tuesday 8/26 I presented a $15 coupon for oil change. CSR **** misrepresented "I'll sign you up for free Goodyear membership giving first oil change free, charging only $3 tax". After my vehicle was drained oil, he misrepresented to me "there is a dent on oil pan, for safety we can't fill oil into damaged pan, you have to replace oil pan". this forced me to mandatory replacing pan in sound service condition at $445. Further to my surprise, instead of membership, I was misrepresented to have unknowingly applied to Goodyear credit card. I ask why it's misrepresented and a un-necessary external pan/container bolt off/on simply task less time consuming than oil change would mandate over $200 labor cost it's unprofessional and dishonest?

Desired Settlement: review/mitigate Goodyear unprofessional dishonestly practice to avoid harming future consumers and advise how this would be accomplished; refund at least half of the $445 overcharged to me. thank you for your assistance

Business Response: Initial Business Response /* (1000, 23, 2014/12/16) */ Mr. **** was NOT misled as he stated on the complaint. The Goodyear application that he signed clearly states at the top of the form "Goodyear Credit Card Application" As far as the oil pan is concerned, he hit something very hard and big to damage the pan like it was. The salesman took him out to the car to show him and he authorized Certified Tire to replace the pan. Below is the exact verbiage that is on his invoice that we type when given permission to change the pan- "TOOK CUSTOMER OUT TO THE SHOP AND HE SAID OK TO REPLACE THE ENGINE OIL PAN" I would suggest that MR. **** turn this repair **** into his insurance company as he did inadvertently strike something on the road causing this particular damage to his car! Initial Consumer Rebuttal /* (3000, 25, 2014/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not sign any credit card application. Is it just mispresentation or now fraudulent signature (challenge shop to provide any image of such app/signature)? there is no dispute from the shop initial response that: "After my vehicle was drained oil, he misrepresented to me "there is a dent on oil pan, for safety we can't fill oil into damaged pan, you have to replace oil pan". is this unprofessional and dishonest? Please update, thank you for the assistance. Final Business Response /* (4000, 27, 2014/12/22) */ Brenda that application has LONG been sent into Goodyear corporate per company policy. I have attached a copy of what he signed and I assure you he signed and knew full well as there is sensitive information required. I highlighted in yellow where he gave us his social security number as well as where his signature went. Also please note at the top how big the font is where it clearly states " Goodyear Credit Card Application" Hope this helps on his "confusion" of the circumstances. Pio Final Consumer Response /* (4200, 29, 2014/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Deceptive business practice seems not merely isolated. Open questions undisputed and unanswered despite repeated. When can business direct answer consumer open question? Actice seeking parallel mitigation in both government public service and class auction against this malpractice. Again, any and all assistance from bbb are appreciated.

12/1/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Initially went in for a alignment and two new tires. On 10/05/2014 I went to the location to obtain a wheel alignment and two new tire. I was told it would take about a 1 1/2 hrs which was fine, it was a Saturday and busy so I understood. My car was returned (at that time Kevin told me we checked your brakes and the look good, I knew that already because I just got them done). So I left didn't drive my car much that weekend but when Monday came I noticed it was still pulling to the left a the wheel was shaking. So by mid week I called back spoke with ******* who immediately told me "oh no it is probably your brakes" he is giving me push back and finally said bring it in we **** test drive it. So the next day (I believe) I went in talk to kevin told he what happened he kindly said ok we **** re align it and re balance but can you come back. I make an appt. But I have a illness and the day of the apt the illness was getting the best of me I resched. Came in and again im dealing with ******* and he starts with the no its your car not us...he is so rude and grumpy I get stern with him so fine they do it again I leave and come back another walks up and said who did you brakes I said why he starts with it could be them but we did fix something today I get the owners # and call. I told the story to ****** and when Rio called back again im telling the story. Rio is already on the defense because he has spoken with the staff at the shop. He begins to tell me they have a $75,000 machine that cant be wrong I told him I don't care because again Today they fixed something which means it wasn't done the first time Rio told me since I didn't let him finish here is whats going to happen nothing and hung up I called back spoke with **** he told me Rio wont speak to me I said who is the boss above him he told me figure it out and hung up. I called again Rio told be clearly my "momma" did teach me much and I must have not finished school and im bipolar and whats wrong with you people. I said oh you are talking about my mom now and insulting me. he hung up. I called back for corps number **** again laughed and said oh wow you must have only finished 3rd grade and more insults. I finally called corp and Im waiting for someone to call me back. I am African American yes however I am very well educated. I have a degree and I am a manager at my HEALTHCARE JOB not Mcdonalds like **** stated. I have some type of gel in my tires that when it is low I have to go to Goodyear I don't feel comfortable and I tried to tell Rio that we can part ways but I need them to remove the gel and put or or give me my money back

Desired Settlement: Again I purchased two new tires but had them but the gel in all 4 . this means when my tire is low they have to fill it. I don't feel comfortable with them and per Rio the owner they **** not assist me. I want my money back or we can talk on a solution .

10/27/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On aug X XXXX I took my car for an oil change and the sales man told he would not do my oil change if I didn't get a ever wear treatment. He told me that the treatment cost 200 and if I didn't do it he wasn't going to do a regular oil change that there was some gunk in my oil tank. Than he proceeded to tell me I needed new shocks stuts and tires. I applied for the good year card he lied and told them I owned my car and that I only paid 300 rent. My car now needs a new head gasket and cat converdor which cost over 2000. He told me I didn't get the new tires stuts shocks and alignment than my car would be unsafe driving. Basically got something I didn't need at the time of service.

Desired Settlement: A refund for the tires stuts and shocks and all labor. 1300 of the good year credit card paid. I do not own this car and **** be returning it to the dealer due to continuing repair issues

Business Response: Initial Business Response /* (1000, 5, 2014/09/09) */ Customer bought this used car and there was a myriad of problems with it. Tires were dangerously low causing a vibration when driving. The vehicle was inspected as she had bought it used and needed various fluid services as well as the struts were leaking. Manager showed all these items in need of repair and the customer agreed and approved the work to be done. The beef that the customer has should be with the selling dealer and NOT with us. It's not Certified's fault that the head gasket began to leak and the catalytic converter is now clogged. Both these major items should be fixed by the selling dealer. The work that Certified Tire performed was necessary and was cone correctly and completely! Initial Consumer Rebuttal /* (3000, 7, 2014/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The manger who helped me explained to me that my credit card payments would not start until January of 2015. I called once I got a **** in the mail for September 10, 2014. For my first payment and he said he would fix the issue with the card and has yet to fix it. I have called over 3 times to the store and credit company and he hasn't called to fix the problem. At the least be honest to your customers. Final Business Response /* (4000, 11, 2014/10/16) */ I **** have the manager call ****** to help with the credit card issue. She does NEED to pay a minimum monthly payment...its the interest that doesnt begin to accrue until next year. ITs not "no payments" until next year and I think thats where ****** is confused.

8/15/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Their salesman came into my office and sold me 2 Discount Coupons,standard "Free Oil Change" They won't honor it. Say's "No Expiration" on it. Rude... Their salesman came into my office and sold me a Discount Coupon, a standard "Free Oil Change" coupon that they 'punch' a hole in after each service. This coupon also has discounts for other automobile repairs and services. It says "OVER $450.00 Worth of Quality services for only $39.95. It says "Totally Transferable" and "Call in advance for scheduling" and I did set up an appointment. I've been sending my vehicles over there for years.... today they told me that the coupon is expired, I showed them, printed on the coupon, where it states "No Expiration!" yes, it has an exclamation mark. The young fellow at the counter said "the coupon is expired anyway". He also said that "the coupon can not be used by a business, no company cars". It doesn't say that on the coupon. He told me to go ahead and call their corporate office! He said "he didn't care if I called the corporate office". I actually have two coupons, these coupons are different. One say's "Expires On Completion Of All Services" the other say's "Totally Transferable No Expiration!" I've been sending my company vehicles and my personal vehicles there for years. We get other work done on the vehicles while they are there for the "Free Services". Bottom line, They came into to my office, at my business, in a large commercial building, so they knew we were a company, right? Now they say "the coupons are expired and they are not for companies".

Desired Settlement: I want them to honor the Coupons. We also wasted an hour of one of my employees' time dealing with them. They kept my employee standing at their counter while they were deciding not to honor the coupons. I would like to be reimbursed for that hour. I would like them to acknowledge that they were uncooperative and rude. They should write an appology letter to me and my company.

Business Response: Initial Business Response /* (1000, 6, 2014/08/13) */ Certified tire did not sell the coupon cards a company called Spectrum did. There is a number printed on the back of the card to call to get his money refunded. Certified tire considers this matter closed. Initial Consumer Rebuttal /* (3000, 8, 2014/08/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been taking my vehicles to their shop for years. Using the two coupons that they sold us. We have been there 13 separate times. Each time they honored their 'Goodyear Certified Tire' coupons by 'punching a hole' in the coupon. Thirteen separate times? And now they say they are not involved? I should have receipts for all of the services. When the vehicles are at their shop, they use that to point out different issues with each vehicle. They seem to operate on a 'commission' basis?? The sales people really try to get us to add more repairs when we take the vehicles in which would create higher 'commissions'. I **** call "Spectrum" the company they referenced and I **** also call "North County Advertising" since they sold us one of the coupons.

8/7/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Everytime Goodyear perform a repair on my truck another problems occurs and I have to returm several time to get the same problem fix. CATALYTIC CONVERTER (January 19, 2013) On January 19 Catalytic Converter and Muffler was replaced. I was driving to work and when I stepped on the gas, it **** make an acceleration noise but the truck was not moving at all. I got it to drive again but it **** only drive below 50 miles an hour. I drove it to Goodyear for repair. They determine that the Catalytic Converter was the problem. When I took my truck out of the Auto shop, my truck was making a very loud noise. The muffler was too loud. I went back and told them that the muffler seems too loud. They told me that it is normal. On March 29, 2014, I found out that an Alternator that was ban for sale ******** 31, 2008 was installed on my truck. May 6, 2013 My truck was still doing the same thing. I step on the gas. It makes acceleration noise but the car **** not speed up. They replaced Starter Motor. May 5, 2013 It was doing the same thing. May 9, 2013 It was doing the same thing. I got it towed to Goodyear. ALTERNSTOR & RADIATOR COOLANT – (May 13, 2013) Alternator, serpentine belt, hose clamps, radiator hose, radiator coolant was replaced. May 24, 2013 The same problem occurred again. It makes acceleration noise but the car **** not speed up. May 30, 2013 Coolant was leaking. The lower hose clamp was loose. June 10, 2013 The same problem occurred again. It makes acceleration noise but the car **** not speed up. I was able to drive it to the gas station and got it towed again to Goodyear. TRANSMISSIONT- (June 13, 2013) Transmission was replaced. I paid for a new transmission but when I look at the invoice on April 12, 2014, I found out that they installed a refurbished transmission. The manager at that time told me that for refurbished **** have one year warranty but for the new one has 2 -3 years warranty. I paid for new transmission and refurbished was installed. June 21, 2013 The same problem occurred again. It makes acceleration noise but the car **** not speed up. July 3, 2013 Check engine came on and I feel the transmission kind of **** when it is shifting gears. July 9, 2013 Check engine came on and I feel the transmission kind of **** when it is shifting gears. It is still doing the same thing. July 17, 2013 I notice that my truck was leaking. Hard. Shift cold, and pan gasket was replaced. July 23, 2013 I hear grinding noise and still leaking. July 26, 2013 I still hear f=grinding noise and still leaking. CATALYTIC CONVERTER – (March 29, 2014) The Catalytic Converter was replaced on January 19, 2013 because when I was driving to work, I stepped on the gas and it does not move. It just made acceleration sound. On March 29, 2014, I went to get a smog check and it failed because they installed a Catalytic Converter that was not legal for sale after 12/31/2008. I called Goodyear and spoke to Dave Warren, Assistant Manager. He said that the Catalytic Converter was no longer under warranty; therefore, he can no longer help but he **** print out the invoice and I **** be the one to contact him directly and deal with Livermore Muffler. I went to Livermore Muffler but I was lost. I called ***** *******, Goodyear Manager; he was nice and helped me getting my muffler replaced. He became our middleman. Livermore Muffler catalytic converter was replaced on April 9, 2014. ALTERNATOR - April 5, 2014 On April 5, 1014, I went to Goodyear because my car was making a grinding noise. I looked at my engine I saw fresh shavings of metal behind the pulley. Goodyear replaced and removed the bracket. Three days later, April 8, I went to Livermore Muffler. There was a miscommunication with the schedule of the repair. I went back to my truck and my truck **** not start. It seems like every time they work on my truck something goes wrong. This time the truck **** not start at all. Livermore Muffler employee charged my battery because it was dead. I went directly to Goodyear to have them looked at. According to t

Desired Settlement: I want a refund on my transmission rapairs, Alternator repairs, tow charges, and stress that they inflect on me by just giving up on repairing my truck. I have known that they **** give up on the repair, I would have not invested $8000. I could have gone somewhere else.

Business Response: Initial Business Response /* (1000, 5, 2014/04/25) */ **** is a good customer of ours. Going through the records I do not show all the dates that **** recorded however, the main thing is to get him taken care of. **** needs to return to the shop where we can inspect the car of the issues that he is speaking of. I have talked to the store manager about this and **** email **** the same thing...take the car in. Initial Consumer Rebuttal /* (3000, 7, 2014/04/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) If Goodyear could not find all the records, I **** provide all the records. I have all the invoices and I was provided a printout of the my car history by Goodyear's manager. If you like me to post a pdf copy of it I ****. The Alternator that was replaced three times and was not repaired by Goodyear as they have given up. The responce I got from the manger after the Alternator was replaced the third time and still **** not start, "I don't know what else to tell you. My mechanic thinks its a wiring issue." and they are not capable to repairing my truck. and I have no choice but to go somewhere else. My truck was repaired by another auto shop. It was not the Alternator at all. All that it requires was a tune-up. Part replaced: Spark Plugs, Air Filter, Fill Filter, EGR Valvue, O2 Sensors, and gas filter. How can I bring my truck for them to inspect when it was already repaired by someone else. However, my transmission is leaking fluid and the pan gasket must be replaced. And I believe my tire is under warranty and want that replaced also. If these things are replaced, would be awesome. Bureau of Automotive Repair is also aware of my complaints about the Alternator fiasco. I just want to resolve this amicably. I hope that you do to. Final Business Response /* (4000, 13, 2014/06/09) */ Refund was given to **** for the alternator that was installed. Certified Tire now considers this complaint closed Final Consumer Response /* (4200, 15, 2014/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still need to replace the missing cover to the front passenger, after this taken cared of, then I **** consider the case close. Otherwise, leave case open.

7/23/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Given a package deal to fix warning indicator issue along with a list of issues they found. Not notified on issues not fixed. Refused fix or refund. Went there for an oil change and fix the warning indicator of rear lights on 6/7/2014. During checking they found several other issues. Talked over the phone and I told I don't want to invest because it is an old car and planned to trade in for a new car if there is anything expensive to fix. They convinced me they can fix all and gave me a package deal for all mentioned fixes at a cost of $925. I agreed to proceed. I picked up the car and paid $925 at the end of day. Nobody told me that something is not fixed. Found at the night that the warning indicator is still on. Went back on 6/9 (Monday), the manager on duty (*****) told me he forgot to tell me the problem when I picked up the car, but they were busy that today and asked me to bring it back on Tue. I dropped by again on Tue (6/10) and they checked and tried to replace the rear light bulbs, but didn't work. They told me it is possibly an electrical problem of the cable in the trunk, and they don't do electrical fixes. I argued about their promise and the package deal and were told they cannot help me. I went there again on Wed (6/11) to catch the store manager (***). He asked me to bring the car back for further checkup. I took the car there on Sat (6/14). *** did the checking himself and tell me it is for sure an electrical fail and they are incapable of fixing it. I requested for either a fix or deduction. He rejected saying they have put a line in the statement that the warning indicator issue is not fixed and they didn't change me anything for it. It turned out that they did put a line there and remove this problem from list to fix in the itemized cost list and overall cost is still $925. They told finally they cannot do anything for me and the "conversation is over". Here is a summary of what they did wrong here: 1. They misled customer to spend on the issue they cannot fix. 2. They failed to fulfil their commitment to fix all issues in the package deal. 3. They failed to notify customer properly after failed to commit to the agreement 4. They refused to resolve the issue.

Desired Settlement: 1. Fixed the issue, or 2. ** they are incapable of fixing it, I can go the dealer to fix and they deduct what the dealer charges from my payment, or 3. $465 deduction from my payment for the fix and time wasted on this. Listed in the order of preferences.

Business Response: Initial Business Response /* (1000, 27, 2014/06/27) */ Mr. Li's was notified of the repairs needed to fix his car and agreed to the repairs. The package deal that he speaks of was for the repairs made meaning, that the manager authorized the repairs to be made for a specific price. The repair Mr. Li speaks of is a back-up bulb that is supposed to come on when the vehicle is in reverse. The store put a new back up bulb in the vehicle however there is a short in the car not and we do NOT do electrical repair. This was very clearly noted on the invoice and Mr. Li was never misled about anything. Initial Consumer Rebuttal /* (3000, 29, 2014/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The package deal includes all the mentioned issues including the warning indicator of rear lights. As a customer, I don't know what the problem is and what they can do or cannot do. When I agreed to proceed with the fix, this problem is part of it. Nobody told me that they cannot fix this issue at the time, and when I picked up my car and paid. They do have a line in the invoice that they didn't fix it, but I was not notified until I found the problem myself and visited the store again. This is definitely a mislead and they failed to fulfill the agreement. Final Business Response /* (4000, 33, 2014/07/23) */ We are in a circular argument. The package price that the customer speaks of was for the work that was done on the vehicle and was approved by the customer to be done. The customer was shown that there is a short at the back of the car preventing the bulb from lighting. He was NOT charged for the bulb, nor was that repair part of the "package" price that the customer speaks of simply because we don't get into electrical shorts or work of that kind! There **** be no further correspondence regarding this issue. Certified Tire considers this matter closed!

7/15/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Jul 26, 13, I took my car in for a safety check on tires, oil leaks, oil change. I wanted assurance that my car is safe traveling with family, grandchildren and great grand children. I took a ***** Saver advertisement in to use the discount for service rendered. The ******* Mr. Luis Alniuzum assured me he could do better than what was advertised and ignored the Penny Saver Advertisement. A question was asked of me why did I choose Goodyear certified Tire and Service Center? I indicated that I had good service with the company in Maryland Sullivians Goodyear company and would like to continue with the company for automoblie service. Mr.Alniuzum resached my service in Marland to see what services were rendered and my credit worthiness. After begininig work on my car he then asked me to come in to upgrade my credit and to inform me on more work that was needed to insure my safety. I agreed on some of the work but had no idea to the extent of all the work to be done. My credit was approved for $2,900.00 which I had not planning on using my credit for the work. After 2 days of work, and all the additional work done, My car was worse than prior to taking it in for service.I had shaking in the car driving on the freeway, Dashboard engine and off-trac lights were flashing on my dash board, I had more oil leaks after replacing gaskets to prevent oil leaks.I nolonger felt safe driving my car with lights contantly on. This had never happened before. I took my car back at least 3 times and left overnight to get the dashboard lights and the shaking corrected. The billing was over $3,400.00. I was approved in credit for $2,900.00. Mr. Alniuzum charged that amount. After contacting local and regional the company's service center, writing to the president and CEO of Goodyear company I got no resolution . I fianlly took my car to the Lexus dealer which noted wrong fuels were put in the car andrepaired the dash board.I receive billings from Citi/ Goodyear for the same service. Is this a bait/switch tactic?Help

Desired Settlement: DesiredSettlementID: Refund I have paid for the service but I am not satisfied. I paid an additional cost of 600.00 to the Lexus Dealers for correction of service that Mr. Alniunun could not fix. I want a reinburshment for that amount and the additionla charges reduced to 2,900.00 since that is what I was approved of. As well as, a reinbursement for the getting lured in to the the shop through a ***** Saver advertisement, researching my credit in Maryland and use that information to get more financial gains from me.

Business Response: Initial Business Response /* (1000, 11, 2014/05/21) */ There are some inaccuracies in what the customer has said. First our advertising is very up front and competitively priced. While the customer was in the store, SHE called Goodyear to get a credit increase. The work that was done on her vehicle was done correctly and completely. Customer's car developed other problems at a later date and the Customer decided to go to Lexus. We called the dealership in Maryland at HER request as she did NOT have copies of receipts from them and we did not know what all had been done to her car. The work that was done was under warranty, if there was a problem she needed to return to us OR any other Goodyear dealer for repair! Initial Consumer Rebuttal /* (3000, 13, 2014/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am responding to the companies response:A. I took the advertisement in to get some general services and oil and fluid changes. Mr Alniuzum casaully looked at the ad and said " I CAN DO BETTER THAN THIS AD", he then disregarded the ad and proceeded to see what services I needed.(This I call is a Bait and Switch tactic). B. I did not call Goodyear, HE Mr. Alniuzum called the credit department, after he had a conversation with them and me, realizing that my bill will be more that $600.00, which I was prepared to pay, I was told that I need to update my original credit that was $1500.00, which I had not used but it seemed as though my bill was more than that amount, I did speak to an credit agent for an an approval of $2600.00 which was the maximum approval not knowing it would cost tat much. I did not ask for an approval for $ $3400.00 Dollars. I gave the credit company my name and address and still did not get the card mailed to my new address. C. I did not develop any other car problems. HE. MR lnizum, IS NOT TRUTHFUL. After at least three returns to Goodyear to get the Trac and Engine light to stay off on my dashboard I told him I was taking my car to The Lexus dealer to get the issue resolved. Because they could not do it. Prior to my service at Goodyear, the dashboard lights were not a problem.On Aug. 13, 2013,Lexus stated that the wrong fluids were put in the car causing these problems. My final bill at Lexus was $651.28. a correction from $600.00. I have the hard copies to verify my statements. I did not ask Mr Alniuzin to call Maryland to see what work had been performed on the car nor the Credit comapny to increase my credit . I just wanted him to check oil, fluids and tires to see if my car is safe to drive on the road since moving back to **********. I had no major problems with my car. Mr Alnizum to additionally add charges beyond my approved limit to get the what he could. I am very unsatified with his service in which my car leaks oil and his untruthful statements he has made. Final Business Response /* (4000, 18, 2014/07/15) */ We are in a circular argument. Work that was done at Certified was done correctly and completely. Any issues that resulted from work that Certified Tire did, needs to go back to Certified Tire. Certified Tire considers this matter closed!

7/8/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Came in to do oil change,transmission flush,new tires... they returned my car with damage on fender and hood of the car and refuse to take care of it. I brought my 2007 Toyota FJ Cruiser to Good Year Auto Center located at 3430 Castro Valley Blvd, Castro Valley, CA XXXXX, on June 29th of 2014. I have been there before many times in the past so I decided to stay as a loyal customer. I requested an oil change,transmission flush,and tire installation. They finished my car right at closing time and when i took it home I noticed a few deep scrapes and a ding with a scrape in the middle. Next morning I came back to the shop to show them the damage... The manager by the name "******" was very rude and unhelpful and accused me of lying but after arguing he opened a claim anyway... They contacted me saying that the Customer Service manager approved buffing out the scrapes but refused to fix the dent. I contacted the Customer Service Manager, Tio Nieto, he was very rude to me and explained that he doesn't even want to cover the scrapes let alone the dent because I can't prove anything... I contacted the shop and asked them to review the cameras but they claim that they don't have any cameras so now I am stuck paying for the damage out of my own pocket.

Desired Settlement: I want them to fix the damage they caused to my vehicle.

Business Response: Initial Business Response /* (1000, 5, 2014/07/01) */ No body was rude speaking with this customer. Its not rude to disagree here which is what we have. Certified tire DID NOT damage this customers car. Certified Tire is not paying for buffing and or dent repair to a vehicle that already had these marks on it. Initial Consumer Rebuttal /* (3000, 7, 2014/07/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is a difference between disagreeing with a customer and being plain rude and unprofessional... The District Manager of Customer Service at Goodyear Auto Center who was handling my claim hung the phone up in my face in the middle of our conversation when I didn't agree to his terms, which were; paint damage from scrapes **** be fixed but not the ding which is right in the middle of the scrapes and has the same imprint and pattern. Is this the customer service the customers deserve, I think not and actually after going on yelp, I saw most people having a lot of issues and complaints about that shop and the manager in particular... Now I understand why! Also. when I asked the manager to come to the back of the car so I can show him something that his shop did, in a rude way with a mean look on his face he replied, "why? does it have anything to do with me?", as he reluctantly made his way over...all I wanted to is show him dirty sticky water marks that they made supposedly washing the rear window. Having attitude with an unsatisfied customer especially after causing damage to the car is very unprofessional and rude. This is not the first time he vas rude after servicing my car and not once was there a simple "sorry" for the inconvenience... as far as I'm concerned the manager is nice and friendly until there is a problem then he becomes rude and unprofessional which is bad customer service. Furthermore, as far as the damage goes... Its not about the money its about the principle... I can care less about their money I don't want their money, I want them to be held responsible for something they did! I have full coverage insurance and I already have a claim open to get my whole car repainted and the dent fixed which **** cost me nothing, not even a deductible because I pay extra every month, but what if I didn't have full coverage insurance like some people who can't afford it, then what, why should anyone pay for damage they didn't cause while the people who cause it walk away free of fault!!! If I don't speak up and let this shop do this to me, they **** do it to anyone... Why should I let it go if they are lying and cheating people... I even asked the manager to look at the cameras and he claims they have no cameras, I find that hard to believe, a big company like Goodyear has no cameras unless its on purpose so that there's no proof of any of their fault. I **** say one thing... They have been my go to shop for my family because they are 3 blocks from my house and its convenient to do tires and other service all in one time, but now that I experienced how the company and the shop runs their crooked business, I **** never go there again... They lost a good long-term customer and I swear as God as my witness that I **** tell my story to every person that I know and even anyone that I meet in my life about Goodyear Tire & Auto Center! I believe in honesty and customer service and this company and their shop has none! In fact even if they wanted to apologize and take care of the damage they caused, I DONT WANT IT, I DECLINE and THIS DOCUMENT IS MY PROOF! I don't want to have anything to do with these rude, unprofessional, money grabbing, irresponsible people! I hope they read all of it... Good bye and what goes around comes around... you guys just lost a good customer and many others who I know now and in the future.

6/20/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: We have spent over $5,000 in the last 24 months at this location in vehicle repairs. More than once the result was less than satisfactory. However, we always brought the issue to the attention of the manager and had a resolution. While continuing to feel uneasy, but wanting to give a local business the benefit of the doubt, we continued to seek repairs at this shop. After our latest break down, last week, I learned today, May 12,2014 that repairs made seven months ago have already failed. I am trying to contact them for a refund of the money spent specifically on these parts and repairs but cannot reach anyone. I am asking for a refund to our "Goodyear" card in the amount of $758.13 for parts and labor for the installation of three 'new' motor mounts in our 2002 Mazda MPV. We have proof of failure and have authorized another shop to install new mounts. I know that this shop **** ask to let them do the repairs, but we have already done that. I no longer have confidence in their ability to do an acceptable job, and need a refund to pay for the work to be re-done. Product_Or_Service: Vehicle maintenance and repair Account_Number: Invoice no. XXXXXXX

Desired Settlement: DesiredSettlementID: Refund Motor Mounts: 1. 92.99, 2. 171.99, 3. 215.99, plus labor 157.50 and 135.50 for a total of 701.97 and Tax of 56.16 totals 758.13. I would like this amount refunded to the credit card we used to pay for the repair.

Business Response: Initial Business Response /* (1000, 5, 2014/05/13) */ We at Certified Tire Goodyear, any Goodyear for that matter strive to deliver great automotive service. Our warranties are good nation wide HOWEVER, you need to return to any Goodyear store so that warranty can be honored! Initial Consumer Rebuttal /* (3000, 10, 2014/05/13) */ I see the business requesting me to return to their store to have that work done. This is NOT the first problem we have had. We have been more than fair giving them ample opportunity to show their workmanship. It is unacceptable. The repairs are in progress at a shop near where my vehicle broke down. I need the refund to help pay for that service. Also please note. This vehicle uses very expensive 100,000 mile spark plugs. Goodyear instructed us to have them replaced 27,193 miles after they replaced them. I guess they figured we were too busy to check our records and they could get away with doing $480 with of unnecessary repairs. They were right. We did not notice until now. Like I said in my complaint. In the last 24 months we have paid out over $5,000 in repairs to the van. That doesn't count what we spent on our other vehicle. You have profitted enough from us. Put the $758.13 refund back to our Goodyear account used to pay for services. Otherwise I **** have to ask for the $480.10 paid for unneeded work as well. Final Business Response /* (4000, 17, 2014/06/09) */ There **** be no refund. The warranty clearly states that she needed to return to the store. ***** took it upon herself to have the vehicle repaired elsewhere. We have 3 stores in Moreno Valley that she could have gone to if she didn't want to return to the originating store and she didn't. Certified Tire considers this matter closed, there **** be no further correspondence on this matter.

6/9/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I was not allowed to test-drive car prior to paying very high repair ****. When I paid it and took car out I've learned that the car is still broken. On Monday 4/08/2014 I left my 2013 Honda Accord EX at the Certified Tires and Service Ceneter on 5288 A Clayton Rd. Concord, CA XXXXX. The manager involved name is TJ. On Tuesday my GEICO insurance company adjuster made estimate and contacted me that my check is ready, so I authorized TJ to buy parts and perform repairs. He promised me to complete repair by Friday. He said that he is not making enough money, because GEICO is cheap and is not paying enough, so he is going to keep one of the new wheels GEICO authorized to replace to himself (or to his store). When I called GEICO they put us on three-way call and TJ agreed to install both new wheels. He called me on Saturday April 12, 2014 and said that my car was ready. When I came to pick it up with my wife and asked to test-drive the car TJ refused to let me drive it. He also stated that he purchased all the new parts for the car from HONDA, but refused to show me parts invoices to prove it. When I moved the car to pick up my used parts and turned the steering whhel all the way to the right while backing up from the parking stall I heard a noise from underneath the car, but TJ stated that he also heard that noise and this is nothing serious to worry about. He added that I should not be turning the steering wheel of my car to the extreme point. When I drove the car home and tried to put it in the garage by steering the wheel all the way to the right I've heard that horrible noise from underneath the car again and then I realized that my car is not in the working/driving condition. TJ also did not return my used wheels. He said that he has to send it to be refurbished.

Desired Settlement: TJ has demonstrated the worst customer service experience in the field of automotive repair I've ever experienced in my life. He at first attempted to keep my new car part (the wheel) that insurance allowed in their estimate and was paid for by me, saying that he is "not making enough money on me" the way I'm paying for his repairs. He then changed the date of originally promissed completion date just because my wife and I both demanded that he installed both new wheels, not just one wheel. He refused to let me test-drive the car after the repair was completed. He failed to show me the new parts invoices to prove that it was all original Honda parts, as he assured us verbally. And finally after a week in his shop and $3,949- high repair **** is paid my car is not in drivable condition at at all. This shop replaced components of the steering and suspension mechanisms, two wheels and two tires and performed 4-wheel alignment. TJ did not give me any paperwork pertaining to the alignment: chart with Casper and Camber angles, etc. TJ is now referring me to a warranty company for additional repairs in a different shop, but we both with my family strongly feel that he has demonstrated complete disregard to the customer's needs and performed his job extremely poorly. We want the settlement to be our money paid for this repair to be returned in full.

Business Response: Initial Business Response /* (1000, 5, 2014/04/25) */ This complaint is full of inacuracies. In short the customer wanted us to lie to the insurance company so that he could cover the Deductible and not have to pay it. Since we would NOT do that..a complaint insued! This is CLEARLY documented on the invoice that we provided the customer as well! Initial Consumer Rebuttal /* (3000, 7, 2014/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The way this shop performed the repair has been described by the representative of the B.A.R. (California State Bureau of Automotive Repair) upon my complaint as "grossly negligent". This shop has sacrificed my life and health, the lives and health of my family members by knowingly releasing an unsafe vehicle: 1. This shop installed 2 Stabilizer Bar Links, which were ripped out of their connective lower sockets and were hanging loose in the air. This shop released the vehicle to me after the so-called "repair" in unsafe condition, as certified by their company's District Manager, who had contacted me the next day after this shop released the car and had their other shop in Walnut Creek to fix the damage the first shop caused. 2. This Concord shop also reversed the Left and Right Tie Rod Ends (for which they were charging me to replace), so the inner part of the right front wheel was coming in contact with the Right Tie Rod End, making the noise, when the right wheel is turned all the way to the right. Upon picking up my car from this shop I and my wife both heard the awful noise coming from the right wheel when turned to the right and asked about it the shop manager, who refused us to even test-drive it. He bluntly stated that he also heard the noise and it is "nothing to worry about". He added that because my car's steering mechanism has an electrical assist unit, I should not turn my steering wheel "all the way to the right", as he put it. When their own corporate shop in Walnut Creek fixed the damage next week, I was told by their corporate District Manager that the reason the noise was coming from the right wheel when it is turned all the way to the right is the Tie Rod Ends were mistakenly reversed, i.e. the Left Tie Rod End was installed on the right side of suspension and the Right Tie Rod End was installed onto the left part of the suspension and due to the contact with the wheel the noise was heard. P.S. B.A.R. representative investigating this gross negligence in automotive repair has confided to me that this is not a first time California B.A.R.has received complaints from the customers of that repair facility in Concord. Final Business Response /* (4000, 18, 2014/06/09) */ Certified Tire is considering this complaint as closed. We are in a circular argument with a person that is NOT being forthright and there **** be NO MORE correspondence regarding this complaint! Again, Certified Tire considers this complaint CLOSED! Final Consumer Response /* (4200, 12, 2014/04/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Certified Tires and Service shop had released my car to me on Saturday April 12, 2014 in unsafe condition. California Bureau of Automotive Repair has described this as a case of "gross negligence" on the part of the Certified Tires and Service Centers in Concord, CA. would have crashed it, got injured in an accident or killed and could have killed other innocent people and caused significant property damage. The car was not fixed "correctly and completely" at all at the original Certified Tires and Service Centers in Concord, CA. The manager of the facility DID NOT ALLOW us to test-drive the car after repair was completed and upon my family complaint about the loud noise coming from the right wheel, he disregarded it with a non-nonsensical statement that "it is supposed to be this way".

5/30/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The CertifiedTire on Allesandro quoted me twice with "99%" accuracy they could fix a problem. At time of payment the problem still persisted Twice with "99%" accuracy *****, and *** under the supervision of ****** told me that they could fix a clicking noise coming from the middle or rear of my truck. The first day I authorized them to replace the idler arm, pitman arm and steering damper. When I came to pick up the truck i took it for a test drive with ***** in the truck and the original problem was still there and worse than before. He said that he would fix it at not extra cost. The next day a mechanic named *** called me and said with "99%" accuracy that the motor mounts were causing the issue. He said he would replace them and if it didnt fix the problem, he would reverse the change at no charge. During this "test" he broke the motor mounts so that they could not safely be put back in the truck. There was no evidence that the motor mounts could have been causing the issue. At the time of pickup and payment they argued with me that all repairs were needed and that the problem was fixed. I asked for a test drive and *** the mechanic drove the truck, quite dangerously in the parking lot with me in the truck. I asked him to slow down because I was fearful and he continued to drive crazy. When he finally followed my instructions he turned the wheel and the original problem was still there. The noise can be heard by anyone. During this time they tried to give me a discount with a waiver of rights, that I did not take. At the time of payment they forced me to sign an invoice with terms that they did not allow me to read, I asked them numerous times if i could read what I was signing, there are witnesses that can verify this, and they decided they would just take my truck and keep it locked up, even though I had already signed the payment terms for the charge. I was demeaned, and forced to sign a paper that I had no idea of what it said otherwise they would not give me back my truck.

Desired Settlement: I **** be following up in small claims if necessary, I believe that the only fair thing in this case is that I be refunded the labor costs. The parts are already on my truck and the old parts (I am having other mechanics review them for accuracy), some of the old parts were broken by *** and his crew during the maintenance, therefore I cannot put them back on the truck in the condition they were previously. I am willing to pay for the parts, but the labor was all incorrect. I also did not authorize the repair of the motor mounts, I only authorized the diagnosis. *** called during the day and said that when he removed them they fell apart, which basically forced me to make the repair. In no previous services of the truck at other establishments have the motor mounts been any issue, and there have not been any sign that the mounts were a problem previously, as noted by 3 separate drivers of the vehicle.

Business Response: Initial Business Response /* (1000, 5, 2014/04/25) */ Offered *** a $200.00 refund for customr satisfaction. The vehicle was repaired correctly and completly. It was fully authorized to repair by *** and upon arriving at the store there was friction with the store manager as he didnt want to pay for services rendered. Initial Consumer Rebuttal /* (3000, 7, 2014/04/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've tried calling Pio Yietro, the customer service manager who left the message about the 200$ refund. I've left several voicemails and have not received any call back. I had the truck inspected by the Chevrolet Dealer and they have stated and documented that the noise I have been trying to get fixed is coming from the rear of the truck at the leaf spring bushings. They stated that that noise is in no way related to the front end of the truck, and definitely not related to the motor mounts. I would like a refund of 679.99 which is the total cost of labor. I think this is fair as I am willing to pay the full price of the parts, even though I was misled as to what items actually needed to be replaced, and since CertifiedTire wasn't even close on their diagnosis and repairs. It should also be noted that the location manager ****** ******* Sr, and the customer service manager Pio Yietro have both stated that they would put all the old parts, including parts that were broken during removal, with a full refund. It makes no sense to do 2x the labor and refund the entire ****.

5/6/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I had some weird sounds coming from my car so I took it to my local service center, I live basically across the street. The cashier was very nice and all of the issues were taken care of but because of the high price they helped me apply for credit through Goodyear. Our **** shows close to $600 being paid at the time of service and we financed $1200 with Goodyear Credit on Sunday December 1st 2013. As I sit here on February 27th we have still yet to receive a **** on that $1200 that was financed. The only reason we are aware of this is because it was reported to the credit agencies that we were seriously delinquent on an account that we have not received a single **** or telephone call about. My address and phone number are on the invoice correctly but there has not been any attempt to contact me and request payment. I don't feel I should be punished for their failure to even attempt to get a payment from me.

Desired Settlement: Other (requires explanation) I would like to receive an actual **** so I can make timely payments and to have the delinquencies removed from my credit score immediately)

Business Response: Initial Business Response /* (1000, 10, 2014/04/25) */ **** the number to call for any account information is XXX-XXX-XXXX they can answer any questions you have on your account.

3/31/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I told the service writer that all I wanted done when I bought the tires was to have them mounted and balanced, that was it nothing else. When I got the **** there was a $48.00 charge for nitrogen and a $51.00 charge for TPMS(valve stem censors) when I told him I did not ask for them he told me they were mandatory, which they are not.When I asked for the old ones he said they were thrown away.I called four other tire stores to see if they were mandatory and they all said no.

Desired Settlement: DesiredSettlementID: Refund I would like a refund for the TPMS.

Business Response: Initial Business Response /* (1000, 8, 2014/03/19) */ I have attached ****'s receipt to show you that the Nitrogen was credited back when he was cashed out. He original signed for it and the TPMS however I guess he changed his mind. Call Americas Tire and you'll see that they ALWAYS rebuild the TPMS on a tire sale. I **** consider this matter closed. Thanks,

2/24/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: They returned the car in worse condition then how it was when turned in to get serviced. Took the car in to get heater wires replaced, when they returned the car it was idling rough and the check engine light was on. When I dropped off the car the check engine light was not on and the car idled fine. Now it shakes when idling and it sputters when you give it gas. They had it all day from 10 am to 6 pm and they said it was like that when they turned the car on to service it. Yet when I showed my father the lines and how they were leaking at their shop it was idling fine. So they are claiming when I turned off the car and walked into the shop is when the car engine light and idle problems started. It's very hard to believe that the car became untuned while sitting in their parking lot waiting to be pulled into a repair bay and not while they were moving components around repairing the heater lines, water pump and thermostat during the 8 hours they had it. I paid them over $1,000 for the work they did and then my car gets returned in a worse state than what it was in when I dropped it off. Product_Or_Service: Heater line, water pump and thermostat replaced Order_Number: XXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like them to return my car to the state it was in when i dropped it off. Which was no engine light on and no idling issues. I asked them to fix the car and they said they could but they would charge me since the car was like that when they turned it on. They need to accept blame for either dislodging something or damaging something while working on my car.

Business Response: Initial Business Response /* (1000, 7, 2014/02/12) */ Customers claims of running fine are simply NOT true. IT is mentioned 3 times in notes that we write on the invoice. Below is the first mention- "WE WENT TO START TRUCK AND IT BARELY STARTED AND RAN REAL ROUGH" Second mention below- "WE CALLED CUSTOEMR AND ADVISED HIM OF HOW IT WAS RUNNING" 3rd Mention- "ENGINE RUNS VERY ROUGH/ ALSO 5 CHECK ENGINE CODES PRESENT We put notes on the invoice such as this to avoid problems. This car came in with a run-ability problem as well as being over 2 quarts low on oil that was also mentioned on the invoice. The work we did was done correctly and completely. We did what we were paid to do. This vehicle has a running issue as well that we had nothing to do with! If the customer wants to bring the car in for the way it is running, we **** be glad to look at it. There **** be a charge incurred however, I **** instruct the store manager to give him a discount on the diagnosis charge to find and locate the running problems.

1/17/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On 10/6/2013, I had all 4 tires replaced at Good Year. After 2hours, they returned the truck to me with new tires. I drove off, after about 2 miles (about 4miles back and forth), the tire pressure monitor remained lit. I drove back to the tire shop and looked for the gentleman who assisted me, the technician was also inside the shop lobby watching sunday football. They both looked at the lit monitor and after about a minute, they told me to just keep on driving it and it will go away. If it does not go away, they told me to bring it back. I told them I have a busy schedule and don't know when I can do that, but they told me to just come back if the problem persists.The truck is just a back up vehicle of the family. I tried to use the truck to put on some miles, hoping the tire press monitor signal will go away. After putting on about 300miles, I returned it to Good Year on 11/04/2013. I was approached by Mr. *** ****** store manager and told him what the problem is. He told me that the tire pressure monitors are not reading the correct pressure that is why the monitor is lit. I explained to him that it was not lit when I brought it to the shop. I have a copy of their technician's assessment before the job was performed, nothing was mentioned about defective tire pressure monitor. Mr. ***** told me that he was not at the shop on 10/6/2013 so he does not really know what to say. So I told him if he cannot help me, I will just find a way to have it resolved professionally. I left and when I got home, I called Good Year just to verify the full name of the store manager. While on the phone with Mr. ****** he probably realized that I am planning to file a complaint based on our conversation, he misquoted me by saying "well, I was going to help you but you said "don't do it "...I never said that. I went there to get some help in the first place. Mr. ***** told me to bring back the truck if I want, and I did. I was given a quote of possible work to be done. Product_Or_Service: tire replacement (4 tires)

Desired Settlement: DesiredSettlementID: Other (requires explanation) Mr. ***** gave me a quote of $250.28 to replace 2 tire pressure monitors.I want to take our family truck to another company to have the damage fixed because I no longer trust Good Year's workmanship and I am afraid that they might do further damage.I am requesting Good Year to reimburse me for whatever cost that will incur to fix the damage. Our truck had no problem other than the need to replace the tires.

Business Response: Initial Business Response /* (1000, 13, 2014/01/06) */ I took care of ******* ***** by putting 2 new sensors in her car. Please note that this was for customer satisfaction, we did NOT damage these sensors however since we were last to work on the vehicle I felt it was prudent to do so. Thanks, *** *** ***** Customer Service 1875 Iowa Ave Riverside, Ca 92507 (XXX) XXX-XXXX Certified Tire Goodyear


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Certified Tire & Service Centers, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)