This business is not BBB accredited.

Premier Stone and Tile

Phone: (909) 985-8572 Fax: (909) 949-1316 1024 W 9th St, Upland, CA 91786 http://www.premierstoneandtile.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Premier Stone and Tile include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Premier Stone and Tile
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: Business started: 03/29/1989 Business started locally: 03/29/1989
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Secretary of State, California
1315 Van Ness Ave Ste 203, Fresno CA 93721
http://www.ss.ca.gov
Phone Number: (559) 445-6900
ArchivesWeb@ss.ca.gov
The number is C2821283.

Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
http://www.cslb.ca.gov
Phone Number: (800) 321-2752
The number is 562789.

Type of Entity

Sole Proprietorship

Business Management
Mr. Patrick Donahue, President
Contact Information
Principal: Mr. Patrick Donahue, President
Business Category

Tile - Ceramic - Contractors & Dealers


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1024 W 9th St

    Upland, CA 91786 (909) 985-8572

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/16/2016 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: repair partial dullness of the granite on my kitchen island. Premier stone and tile installed granite counter top in my bathroom, wet bar, kitchen and kitchen island in December 2015. We have been waiting for Cory from Premier Stone and Tile to come back and polish the partial dullness on the granite counter top of my kitchen island.

Desired Settlement: I am tired of waiting for Premier Stone and Tile to come and polish my granite counter top of my kitchen island,I have contacted 2 companies to polish the partial dullness. One estimate was $500.00, and the other company estimate was $380.00 I will go with the lower estimate to polish the granite top of my island.

Business Response: Final Consumer Response /* (2000, 17, 2016/06/16) */ After many calls, Premier finally came out and repaired the granite. Thanks bbb.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Premier Stone and Tile
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)