BBB Business Review

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BBB Accredited Business since

TW Telecom, Inc.

Additional Locations

Phone: (559) 256-3500 Fax: (559) 256-3509 View Additional Phone Numbers 8050 N Palm Ave Ste 310, Fresno, CA 93711

Click for BBB Rating on TW Telecom, Inc.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that TW Telecom, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for TW Telecom, Inc.. BBB of Denver / Boulder Colorado has the full report as that BBB handles all complaints for TW Telecom, Inc..

Additional Information

BBB file opened: May 30, 2001 Business started: 01/01/1986 Business started locally: 01/01/1986 Business incorporated 08/29/2008 in DE
Type of Entity


Business Management
Mr. Joe Rodriguez, GM/VP Ms. Larissa Herda, CEO Time Warner Telecom
Contact Information
Principal: Mr. Joe Rodriguez, GM/VP
Business Category

Telephone Communications Data Systems - Consultants & Designers Internet Services Fiber Optics

Alternate Business Names
TW Telecom Holdings Inc
Additional Information

This report is based on this location's experience only. This company may have a corporate office outside of our service area. Please contact the BBB that services the area in which the corporate office is located.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.