This business is not BBB accredited.
Phone: (951) 378-7978 19120 Sterling Hill Ln, Perris, CA 92570
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Naturescape Pools, Inc. include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Naturescape Pools, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 887072.
Type of Entity
Swimming Pool Contractors, Dealers, Design
THIS LOCATION IS NOT BBB ACCREDITED
19120 Sterling Hill Ln
Perris, CA 92570 (951) 378-7978 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Naturescape Pools will not provide warranty repairs in a timely manner on my pool, pool plumbing and firepit which they built in 2007. I contracted with ***** ***** / Naturescape Pools to build my pool and backyard landscaping in 2007. Work was completed in 2008, and since that time I've experienced various problems related to the quality of their work. My pool autofill piping began to leak in 2012, causing water to puddle on our patio. The natural gas fire pit that Naturescape built has cracked as in no longer operable as it leaks gas and burns on the outside of the enclosure. Recently I noticed that my pool water level is dropping about 1" per day, and I discovered that the tile around the skimmer inlet is pulling away from the concrete. This, along with the tile mortar cracking, is allowing the pool water to leak into the ground around the pool and under the foundation of our home. ***** ***** has been made aware of all of these issues on several occasions and has yet to respond with any actual repairs. His lifetime pool warranty is non-existent and I would recommend that anyone wanting a quality pool with an actual warranty hire someone else.
Desired Settlement: I will now hire a pool service contractor to make the needed repairs. I would like ***** ***** / Naturescape Pools to reimburse for the cost of these repairs.
Customer Reviews Summary