This business is not BBB accredited.Additional Locations
Phone: (951) 737-7665 View Additional Phone Numbers 1955 Compton Avenue, Corona, CA 92881
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 798777.
Business ManagementMark Phillip Schloemer
Swimming Pool Contractors, Dealers, Design
Alternate Business NamesHillside Pool Care
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (909) 737-7665(Phone)
- (714) 416-7665(Phone)
- (888) 290-7665(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Bought fiberglass pool. Contractor didn't perform. I wanted refund. Does not respond. $12,000 at issue **** the owner of Hillside Pools contracted with me in April of 2014 to install fiberglass pool in the back corner of my yard. He inspected and told me no problem and would complete in 4 weeks. I paid him 9,000 to begin. Then paid another 3,000 to upgrade to a bigger pool. Then it turned out that the pool couldn't be placed where I wanted it and it would have been installed by my garage. Permits (without my permission) were taken out in March of the next year. I told them to forget it. I wanted a refund but he they said I bought the pool and it was mine. Now he won't return my calls. He has the pool that I paid for and can't have it in my yard.
Desired Settlement: Refund of 11,000 dollars. Cause he did no work
Business Response: Initial Business Response /* (1000, 5, 2016/05/09) */ Contact Name and Title: **** ********* OWNER Contact Phone: XXX-XXX-XXXX Contact Email: ****@HILLSIDEPOOLS.COM Mrs. ******* signed a contract to install a small pool. She did deposit and payment on pool. As we were getting everything in order with permits, the pool was delivered to my shop in anticipation of installing. While this was going on, she told me her dad passed away and she could no longer do the pool because there was un-paid property taxes on home she was living in and needed to pay that instead of pool project. So she cancelled project to lack of funds. We discussed options on how to resolve monies paid and I told her I could not send pool back to factory for a refund, but would try to sell her pool to another customer and reimburse her what was fair and reasonable considering she cancelled contract after pool was delivered to my shop. She recently contacted the factory herself and was also told there was nothing they could do for her, this pool was custom made for her. I have been storing this pool for almost 2 years at ZERO charge to Mrs. *******. It is still in my yard taking up room that I can use for my own equipment. I never told her I would be able to give her a full refund, just that I would do my best to get her something back when I was able to sell it. At this point, I have not been able to sell it. It is still here; she is welcome to have it hauled out at any time. We are here Monday - Friday 9am - 4pm She is in breach of contract, but I never pursued legal action against her. I did not want to make anything hard for her as she was dealing with personal issues and she is a sweet lady. I understand it wasn't her fault that she had to cancel job, it was an unfortunate circumstance that she had to deal with. I have made zero money on this pool/contract, what she paid was for shell, and transportation to my shop from the factory and nothing else. In closing; I can't return shell to Viking; she is welcome to come get it. She is in breach of contract; I have those documents to provide if requested. I've been storing her pool at no cost to her thus far. Initial Consumer Rebuttal /* (3000, 12, 2016/06/10) */ This case is far from being resolved. Contractor refuses to refund me. He wants me to pick up a pool he says is mine. This pool won't fit. And where are the permits? Nothing was done and I should be repaid what I paid him Final Business Response /* (4000, 14, 2016/06/10) */ Mrs. ******* signed a contract for a Viking Fiberglass Pool shell. Based on her contract (attached to this case) - She only paid for city permits/plot plans and the cost of the shell. She DID NOT pay for excavation, installation or equipment what-so-ever. Mrs. ******* herself cancelled the contract due to lack of funds. She stood in our office and explained that she had unpaid property taxes on her father's home she inherited, so she could not install the pool. Mrs. ******* contacted Viking fiberglass pools two years after cancelling the contract, asking for a refund on her custom made pool shell. - THEY REPLIED THAT THEY DON'T ACCEPT RETURNS. (These are custom built pools) Today we read the notes from Mrs. ******* stating "where are the permits?" In response: I will attach a copy of the receipt from the city and the check that I paid for her permits. Also attached the receipt and shipment confirmation on the pool shell. I have also attached email correspondence that Mrs. ******* responded to this past week. (confirming she received our emails) Mrs. ******* paid for permits and a pool shell. She HAS NOT paid for us to install this pool at her home, per her contract attached. Hillside Pools has done all that we have been paid for. Mrs. Prseley paid for permits, we in return paid the city for permits. - check copy attached. We were paid for "pool shell" and we purchased her pool shell and had it trucked to my shop until she was ready for install. - shipment confirmation attached. We were in the permit phase, getting the easement clearance from Southern California Edison when Mrs. ******* decided to cancel the installation. There is no refund due to Mrs. *******. She paid for a pool shell, and it is here at my yard located at 1955 Compton Ave, Corona - The same place she came to sign the contracts and to cancel the installation. She is welcome to have it picked up from my office during normal business hours. To this date, we have not charged Mrs. ******* to store this pool shell at our yard (2 years now.) She had hard times with her father passing away, so we never filed legal actions against her for breaking her contract with us. This pool is taking up approximately 10'x20' of my yard, storage space that I could be using for my own equipment. IN CLOSING: Mrs. ******* paid for a non refundable pool shell. This is a CUSTOM FIBERGLASS backyard pool, not a blow up pool and not a vinyl liner. She will need to make arrangements to come pick it up at our office during normal business hours. No refund is due.