Business ProfileforSunPower by Sun Solar

DO NOT DO BUSINESS WITH SUNPOWER THEIR CUSTOMER SERVICE IS NON-EXISTENT WHEN THERE IS A PROBLEM WITH WARRANTY REPLACEMENT We installed SunPower solar panels on our home in December 2018. On September 13, 2023, I realized that three micro-inverters were no longer working, and I reported that to SunPower. I started calling them weekly to get warranty replacements and SunPower kept giving me different reasons why they could not complete the repairs. The original contractor that represented SunPower has since stopped working with them because they were unable to get parts themselves and be paid for warranty work by SunPower. SunPower then told me they the parts but did not have a contractor in the area and were having problems finding someone to do the work. After filing a complaint with BBB in 2023, I was contacted by two different escalation specialists who have not done anything either. The latest excuse is that the parts are out of stock, and they do not know when they will receive them. What I kept asking was if they were getting parts for new installs, why were they unable to get parts for warranty replacements. I still have not received an answer to that question only that the parts are under supply constraints, and we are still pending the delivery of the needed parts. They will not return phone calls and now have stopped responding via email.