BBB Accredited Business since
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Renogy is a renewable energy company that provides the public with affordable, solar solutions. We offer individual components, DIY kits for on-grid and off-grid applications, and camping accessories. We also size custom systems to meet consumer need
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A BBB Accredited Business since
BBB has determined that Renogy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementYi Li, President Tyler Ofria, Operations Manager
Solar Energy Equipment & Systems Manufacturing & Distribution Solar Energy Equipment & Systems Supplies & Parts Solar Energy Products - Retail Solar Energy Equipment & Systems Dealers
Refund and Exchange PolicyIf your order arrives with noticeable damage, please inform the delivery company right away, and contact us after so we may determine the appropriate course of action. If you later discover missing items or defective units, please contact us directly so we can provide assistance as soon as possible.
If you decide to return your purchase, Renogy will allow for a refund within 30 days of receiving the order. Any return submitted for a refund will be subject to a 10% restocking fee and shipping costs. Anything outside of this policy requires special authorization.
In the case of product modification, Renogy will not accept your return as it voids our warranty policy. If you send us a modified product for refund, the product will be returned to you at your expense.
Please Note: Renogy will waive the 10% restocking fee and pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisement, incorrect product, or extra product you had not ordered. For any other reasons, customers are responsible for shipping and restocking fees.
Alternate Business NamesRNG Group, Inc.
Products & Services
Renogy specializes in solar products, specifically solar panels (available in monocrystalline and polycrystalline, ranging from 10W-300W). We also offer other solar system components as well as custom and designed DIY kits for varying applications.