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BBB Accredited Business since


Phone: (800) 330-8678 2775 E Philadelphia St, Ontario, CA 91761 http://www.renogy.com View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Renogy is a renewable energy company that provides the public with affordable, solar solutions. We offer individual components, DIY kits for on-grid and off-grid applications, and camping accessories. We also size custom systems to meet consumer need

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Renogy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Renogy
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 16, 2014 Business started: 03/01/2010 Business started locally: 03/01/2010 Business incorporated 07/29/2013 in CA
Type of Entity


Business Management
Yi Li, President Tyler Ofria, Operations Manager
Contact Information
Principal: Yi Li, President
Customer Contact: Tyler Ofria, Operations Manager
Business Category

Solar Energy Equipment & Systems Manufacturing & Distribution Solar Energy Equipment & Systems Supplies & Parts Solar Energy Products - Retail Solar Energy Equipment & Systems Dealers

Refund and Exchange Policy
If your order arrives with noticeable damage, please inform the delivery company right away, and contact us after so we may determine the appropriate course of action. If you later discover missing items or defective units, please contact us directly so we can provide assistance as soon as possible.

If you decide to return your purchase, Renogy will allow for a refund within 30 days of receiving the order. Any return submitted for a refund will be subject to a 10% restocking fee and shipping costs. Anything outside of this policy requires special authorization.

In the case of product modification, Renogy will not accept your return as it voids our warranty policy. If you send us a modified product for refund, the product will be returned to you at your expense.

Please Note: Renogy will waive the 10% restocking fee and pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisement, incorrect product, or extra product you had not ordered. For any other reasons, customers are responsible for shipping and restocking fees.
Alternate Business Names
RNG Group, Inc.
Products & Services

Renogy specializes in solar products, specifically solar panels (available in monocrystalline and polycrystalline, ranging from 10W-300W). We also offer other solar system components as well as custom and designed DIY kits for varying applications.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.