Business ProfileforManagement One

WORST COMPANY, PLEASE do NOT hire them if you are an owner. Management One will ruin your property and you will be stuck with several issues including bad tenants. They are running a shady business. Here are few of the details: I had hired Management One in 2020. MOne is not able to take good care of your properties. I had to visit my house in 2022, and found several violations; (i), unauthorized vehicles parked on the property, (ii) roof tiles were broken, (iii) Grass was killed, no watering, (iv) found huge piles of tires in the complex (images are there), like piles of 50-100 tires, etc. Basically, made my house a junkyard. Then, in June 2022, I met the property inspector (Stephen Hembree) of MOne and he said that he has NOT been to the property in more than a year and half. Which means MOne kept literally charging me huge fees every month but never visited the property in 1.5 years. Tenants did not allow me to see the property in June. Later, I sent SEVERAL e-mails to MOne with pictures of the violations; they promised to fix them all. But never fixed. Just recently, they ruined my house with damages worth more than $22,000 due to negligence of MOne. The Owner, R** S***** starts threatening that they want good reviews on Yelp / Google, etc. and so, I need to send them $22K ASAP else they will terminate the contract. MOne is clearly liable for these several damages. They suddenly cancelled the contract. When the tenants do not pay rent, they do not have any policies to secure rent. It is clear MOne is running a shady business. Why the MOne put bad tenants in the house, in the first place? Even their Move-in inspection reports have discrepancies which no other company will approve. Similarly, they will do fraud with security deposits. The list is on and on. Now, as an owner I am stuck with bad tenants which were originally hired by this non-sense ‘Management One’ company. PLEASE stay away from these stupid people if you want to save your house.

Regarding the claims made by this previous landlord client. Below is a lengthy explanation but in short, this landlord wanted Management One to break the law and wait months to complete a repair for a tenant in a property that consisted of water and mold. This landlord would not send in money to fix the repairs after numerous attempts. This a direct violation for a management company or an individual landlord per the Federal Fair Housing Laws. Fair Housing requires a landlord to provide a property that is habitable, and the owner refused to make it habitable. As a management company we cannot pay for the repairs, that’s a landlord responsibility, we just organize the repairs. Management One was forced to terminate our services to the owner and we notified the resident as well and told the resident they would have to seek their own legal advice. Details The owner hired Management One in September 2020 during the height of a pandemic in which renters were given many privileges by the State of California including but not limited to, not allowing others into their home, including landlords and management companies. The claim that we have not been to the property in one and a half years is false. We had been to the property in September 2021 and July 2022. Both times the landlord was sent a complete report with photos. We have proof they were done. It was not time for the 2023 inspection at the time the contract was terminated. During the inspection for 2021, the property and home were found to be in satisfactory condition. The resident was issued a violation for not watering the grass. During the 2022 inspection, the abundance of tires was discovered and again the resident was served a violation. There were no additional inspections during this time as the owner elected for the basic service with Management One which doesn’t include the monthly exterior inspection, so we had no reason to go by the property except during our annual inspection. Regarding negligence on behalf of Management One to the tune of $22,000. This claim is wildly false. What the owner is referring to is a leak that started in the shower of the upstairs primary bathroom. Upon investigation by several contractors, it was deemed that the cause was due to the owners plumber who remolded the bathroom prior to the owner signing a contract with Management One. Over time, the small hidden leak surfaced on the ceiling. The day the residents reported the water on the ceiling was the day Management One acted swiftly, dispatching a contractor immediately. The owner wishes to put the blame on the resident, for taking a shower, and causing a leak. The resident had no way of knowing that the shower was the culprit and once that was discovered, they stopped using the shower. Once the ceiling was opened to see where the water was coming from, it was discovered that the leak was much bigger than initially thought and had been leaking for some time. The owner was advised to contact his insurance company right away, he chose to wait for the estimate to come back from the restoration company. That caused a delay of 4 days. Once the insurance company came out and looked at the damage, they determined it was “normal wear and tear” and they would not cover the damage. It’s apparent the landlord doesn’t have the $22,000 to fix the damage to the home or we believe he would have sent in the funds. In fact, the landlord flat refused to send in the money for the repairs leaving the resident living in an uninhabitable home. When he failed to remit funds, this is when he had the conference call with R** S****n, CEO of Management One. R** explained that this is a serious situation and if not handled could land both Management One and him, in court. R** explained that residents will take to Google and Yelp to state their opinions and we want positive reviews not negatives due to a landlord not following the law and performing per there management agreement. ( See Below ) Management One is the liaison to organize the repairs and we wanted to take care of the repairs but could not because the Landlord who owns the property not Management One refused to send in the funds. Once the Landlord passed the deadline, we gave him to have funds in we had to terminate the agreement. In regard to the Landlords statement on reviews. He is right, we did want him to send in funds as was required to make the home habitable and by law is required so the resident can have a safe habitable home to in and be happy with Management One’s great service. What company wants a bad review but our hands are tied as we cannot pay for the repairs, those are the Landlord responsibility, he owns the property and get the appreciation of value on the property not Management One Below is a snippet of our contract with the landlord stating that he agrees to abide by all legal rights provided by law. 13. Owner agrees and understands that by signing this agreement, Owner is releasing the leasing rights to this property to MANAGEMENT ONE and occupancy rights to the resident/tenant and agrees to abide by all legal rights provided by law. Below is the Civil Code information that legally requires landlords to maintain a habitable property. Under the California Civil Code, landlords of a property must ensure that certain conditions are met which make the living space habitable and safe for potential lessees. These conditions include ensuring proper electric, gas, and plumbing utilities, as well as installing proper locks and security systems. If a landlord fails to meet these requirements, the lessee has the option of deducting the costs of repair from his rent or vacating the premise with no constraints. A landlord can also be held liable for certain breaches of security that occur on the property, if the unsafe condition or act could have been foreseen or prevented. If the landlord fails to maintain the property and conduct repairs upon the request of the tenant (generally the landlord is given a 30 day grace period), the tenant may preform the repair him or herself and subtract the cost from the rent owed, or he or she may vacated the premises and be freed from any outstanding obligation under his lease. (CA Civil Code Sec. 1942) Further, landlords are not permitted to collect rent for a property which they failed to maintain on a substantial level. (CA Civil Code Sec. 1942.4) Addressing the move-in inspection report, the resident moved in during the pandemic which means we were physically unable to conduct an inspection due to the lock-down of the State at that time. Again, by forcing a move in inspection we would be breaking the law back then. The owner was refunded the full amount of the security deposit. All our residents are screened the exact same as required by Fair Housing. All residents go through a 9-point screening process included but not limited to a credit check, current and previous landlords, and employment. Again, remember these residents applied during a pandemic, a time in which landlords and management companies alike couldn’t disclose the payment history of current residents. You are welcome to contact our office and view any of the evidence as Yelp doesn’t allow companies to post photos. Thank you for your time in reading this matter.