This business is not BBB accredited.
Ricardo Guizar Drain Cleaning & Plumbing Services
Phone: (559) 347-8544 View Additional Phone Numbers 1504 N Ferger Ave, Fresno, CA 93728
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Ricardo Guizar, Owner
Plumbing - Renovation & Repair Cleaning Services
According to the California State Contractor's Board, a contractor's license is not required when combined, labor, and materials do not exceed $500.00. Information supplied to the BBB by Ricardo Guizar Drain Cleaning & Plumbing Services indicates that they do not do work that exceeds this amount.
THIS LOCATION IS NOT BBB ACCREDITED
1504 N Ferger Ave
Fresno, CA 93728 (559) 347-8544 (559) 498-0487 Directions
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Additional Phone Numbers
- (559) 498-0487(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Called mr guizar had issue with water heater prior to contact with mr guizar PG&E came to view issue with heater left a service report explaining what they checked and what needed to be replaced/fixed ...explained to him Guizar what needed to be replaced based on what was written on pg& e service repot. Heard banging did not think anything of it within 30 mins mr guizar came knocking saying job was complete to let water run since it had been off since day before by PG& E I left water running paid the man thanked him and he left but before he left he mentioned other services he provides...as the water was left running as insructed by mr guizar noticed that water was rising in tub checked temp and water was still cold. At that time realized the drain was slow I then flushed toilet and sure enough realized the main drain was plugged so based on what I was rold by Mr guizar he also could unclogg major drain issues so I called him about 30 or so minutes after he left my home asked him if he could come back because I now had an issue with drain and also explained that my water was still not hot he said he would be at my home ...he showed up unclogged drain. Also checked heater he then stated that I would need a part for the pilot he would be back the following day he did come knocked on door said it was fixed charged me 60.00 paid him and he left.. water was running hot just for a hot shower called him and explained that it wasn't fixed he said that there was another issue I asked him if I would be charged he said yes I yelled at him and said that based on what he said it was fixed so why am I gonna be charged more when I let him know based on pg&e it was only a hose that needed to be replaced and then drained ...I told mr guizar he needed to complete the job.. the following day I looked at my phone there was a message left explaining he was at my home and the part fixed and if I tried the water.. once again not fixed.. MR guizar did not complete work and he wrote that i have 6 month warranty . Product_Or_Service: service repair of hot water heater
Desired Settlement: DesiredSettlementID: Other (requires explanation) To complete work on heater based on his explanation he said it was fixed... he also gave me 6 month warranty .to honor his warranty
Business Response: Initial Business Response /* (1000, 9, 2015/01/13) */ I contacted the customer back in December and offered to do the labor at no additional cost she would need to purchase the part. I have been doing plumbing for over 15 years. I know what I'm doing. She has given me no chance fix it or make things right. If not then I am willing to refund her what she paid me to fix the water heater. I don't like problems or her negative advertisements. This is what I make a living from and do not need bad referrals. I never refused not to correct or fix the problem but she was not willing. Initial Consumer Rebuttal /* (3000, 11, 2015/01/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr guizar was initially contacted because of issue with water heater prior to contacting Mr guizar PG&E was contacted per work order from PG&E only issues with water heater was a hose that needed replacing and water heater would need to be drained ...Mr guizar replace d hose and charged Me $100.00 part cost was 10.00 it took him about 35 min. he said he fixed problem he said to leave water running for 15 min for hot water. water temp never got hot...called mr guizar explained issue he came charged me 65.00 and said it was a valve supposedly he said he fixed it to this day still have no hot water..how can I trust Mr guizar to fix the problem when he appearantly said it was fixed when he said I needed a new nozzle and he said he replaced it and it was fixed..he does not know what to do or how to fix the problem..