BBB Business Review

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BBB Accredited Business since

Roto Rooter

Phone: (949) 380-4161 Fax: (949) 380-0118 8930 Center Ave, Rancho Cucamonga, CA 91730 http://www.myrotorooter.com


Click for BBB Rating on Roto Rooter

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Roto Rooter meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


BBB Complaint Information

Find aggregate BBB complaint information for Roto Rooter. BBB Serving San Diego, Orange & Imperial Counties has the full report as that BBB handles all complaints for Roto Rooter.


Additional Information

BBB file opened: December 17, 1999 Business started: 12/22/1972 Business started locally: 12/22/1972 Business incorporated 12/22/1972 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
http://www.cslb.ca.gov
Phone Number: (800) 321-2752
The number is 290688.

Type of Entity

Corporation

Business Management
Mr. Mark Metcalfe, RMO/Officer Ms. Carolyn De Veau, Exec Assistant/Corp Office Administrative Manager
Contact Information
Principal: Mr. Mark Metcalfe, RMO/Officer
Business Category

Plumbers Plumbing Drains & Sewer Cleaning

Alternate Business Names
Hoffman Southwest Corp Roto-Rooter Service & Plumbing Co
Additional Information

According to information in BBB files, this company's corporate office is in Mission Viego, CA. Their telephone number is (949)380-0118. A separate report on the corporate office is available below.

http://www.bbb.org/sdoc/business-reviews/plumbers/roto-rooter-in-mission-viejo-ca-29001895

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.