BBB Accredited Business since
Phone: (760) 863-0832 Fax: (760) 863-1331 Unpublished, Indio, CA 92201
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A BBB Accredited Business since
BBB has determined that Preferred Plumbing, Heating and Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 457554.
Type of Entity
Business ManagementMr. Bruce F. Smith, President
Plumbers Water Heaters - Repairing Fire Protection Contractor Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Contractors & Systems Electricians
Alternate Business NamesPreferred Air Conditioning
Indio, CA 92201 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: Secretly replaced compressor capacitor with two capacitors under rated and damaged to fan. Leaked over two pounds of refrigerant as well. Secretly replaced compressor capacitor with two capacitors under rated and damaged to fan. Leaked over two pounds of refrigerant as well according to Carrier Service Company. This AC unit had never been serviced since new, and was working perfectly before I responded to their $59. service offer and had them out! What a scam!
Desired Settlement: To pay the bill for repairing this unit and replacement of Puron refrigerant.
Business Response: Initial Business Response /* (1000, 5, 2014/06/23) */ On 6/13/2014 we performed a pre-season $59.00 tune up for first time customer Mr. ****. His system is a 10 year old system that was operational. We made recommendations for repairs. the repairs were declined. Other than cleaning and testing the system no other work was performed. Mr. **** contacted us after hours on the evening of the 19th. His unit had failed and the other company charged him for new capacitors and R410A refrigerant. He demanded that I pay this bill.I responded to him immediately and informed him I would investigate the claims and call him back in the morning. On 6/20/2014 I called Mr. **** in the morning to discuss what work we performed. He then accused my technician of swapping out defective parts and removing his refrigerant and wanted me to pay for the service call from the other company. I told Mr. **** he was mistaken, we have no reason to do such a thing and I would not compensate him for these repairs. Mr. **** then threatened a law suit and hung up the phone