BBB Accredited Business since

Preferred Plumbing, Heating and Air Conditioning

Phone: (760) 863-0832 Fax: (760) 863-1331 Unpublished, Indio, CA 92201

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Preferred Plumbing, Heating and Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Preferred Plumbing, Heating and Air Conditioning
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: Business started: 01/01/1992 Business started locally: 01/01/1992 Business incorporated 05/18/1995 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 457554.

Type of Entity


Business Management
Mr. Bruce F. Smith, President
Contact Information
Principal: Mr. Bruce F. Smith, President
Business Category

Plumbers Water Heaters - Repairing Fire Protection Contractor Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Contractors & Systems Electricians

Alternate Business Names
Preferred Air Conditioning

Additional Locations


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/29/2014 Advertising/Sales Issues
7/4/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: Secretly replaced compressor capacitor with two capacitors under rated and damaged to fan. Leaked over two pounds of refrigerant as well. Secretly replaced compressor capacitor with two capacitors under rated and damaged to fan. Leaked over two pounds of refrigerant as well according to Carrier Service Company. This AC unit had never been serviced since new, and was working perfectly before I responded to their $59. service offer and had them out! What a scam!

Desired Settlement: To pay the bill for repairing this unit and replacement of Puron refrigerant.

Business Response: Initial Business Response /* (1000, 5, 2014/06/23) */ On 6/13/2014 we performed a pre-season $59.00 tune up for first time customer Mr. ****. His system is a 10 year old system that was operational. We made recommendations for repairs. the repairs were declined. Other than cleaning and testing the system no other work was performed. Mr. **** contacted us after hours on the evening of the 19th. His unit had failed and the other company charged him for new capacitors and R410A refrigerant. He demanded that I pay this bill.I responded to him immediately and informed him I would investigate the claims and call him back in the morning. On 6/20/2014 I called Mr. **** in the morning to discuss what work we performed. He then accused my technician of swapping out defective parts and removing his refrigerant and wanted me to pay for the service call from the other company. I told Mr. **** he was mistaken, we have no reason to do such a thing and I would not compensate him for these repairs. Mr. **** then threatened a law suit and hung up the phone

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Preferred Plumbing, Heating and Air Conditioning
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)