This business is not BBB accredited.

Classy Canines

Phone: (559) 224-2133 Fax: (559) 224-2149 5038 N Maroa Ave, Fresno, CA 93704 http://www.classycanines.net


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Classy Canines include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Classy Canines include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Classy Canines
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 04, 1999 Business started: 07/01/1998 Business started locally: 07/01/1998
Type of Entity

Sole Proprietorship

Business Management
Mr. Rob Ray, Owner Ms. Anna-Marie Ray, Owner
Contact Information
Principal: Mr. Rob Ray, Owner
Business Category

Pet Grooming


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    5038 N Maroa Ave

    Fresno, CA 93704 (559) 224-2133

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Shaved my dog. When given specific instructions Dropped off my dog at 8:00 am. Left specific instructions not to touch his mane, I wanted him to look like a little bear. They shaved him. I told ***, not to cut his legs to close, he mentioned something about poodle cut. Five hours later no call. I showed up to retrieve my dog, the girl tells me, we don't have a dog named Buster. I had already paid them, before they brought him our. He looked horrible. I told her I wanted my money back. A lady, (owners mother) stated we are not authorized to do that. My son will be back at 3:30. Come, 3:30, i called back *** answered, I explained how upset I was and he insisted that I had said I wanted a summer cut, when I had never even heard of a summer cut. I told him I wanted my $43.00 back, he said he couldn't do that but offered me $10.00 of my next grooming. Is he serious, does he really believe I would take my dog back to his business.

Desired Settlement: I just want my $43.00 back.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Classy Canines
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)