BBB Business Review

This Business is not BBB Accredited

Southern California Moving and Storage

(951) 695-1040View Additional Phone Numbers42180 Zevo Drive, TemeculaCA 92590

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BBB Accreditation

Southern California Moving and Storage is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Southern California Moving and Storage's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Southern California Moving and Storage

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
12/06/2013Delivery Issues | Read Complaint Details

I hired this company to pick-up and deliver my belongings from Bullhead City, AZ to Itasca, IL. I paid for everything to be delivered in-side on the second floor of my new home. The agreement was 7-14 days for delivery. They picked everything up on June 27th, but did not deliver it until July 19th. In addition, the delivery date changed three times. So I had to keep rescheduling things to be home for their arrival. Plus, they did not unload anything let alone bring it inside to my home. The driver showed up alone. In addition, he was physically disabled. He stated that the company could not find anyone to unload my belongings and that everyone was too busy. So, my daughter had to leave work and unload the semi (not only of my belongings, but of others' as well to get to my stuff which was in the back of the truck) and then had to carry everything up to the second floor. I paid this company for inside delivery because I am unable to do it myself. In addition, it takes more than one person to carry bed sets and dressers upstairs. So, I also had to pay my neighbors to help my daughter carry these heavy items. Then, my daughter was told she had to re-load the semi as well with other people's items because, again, the driver was disabled. My daughter had to leave work, lose six hours of pay from work, and do all of this heavy lifting too. If she was going to do this, she could have flown out to AZ, rented a truck, and did it herself for over $1000 less than what I paid this company to do. I am extremely upset about this whole situation. It was one problem after another and my poor daughter hurt her back as well.

Desired Settlement
The agreement for unloading and inside delivery to the second floor cost me $2324.00. When calling the office to complain, they only took $200 off and said that I had to pay this balance or the driver could not leave. Therefore, I paid a total of $2125.00. I want a refund of $1000 for the late arrival (29 days, not 7-14), my time and aggravation, my daughter's inconvenience, loss of pay, etc.

Business Response
It has recently been brought to our attention that our previous customer was less than satisfied with the timeliness of her delivery. Reference case number XXXXXXXX. We appreciate feedback from customers and would like to respond in a timely and courteous manner.

We delivered this shipment 22 days after pickup. Our bill of lading states we will deliver between 1- 30days (Required delivery). Seven to fourteen is the Requested time for deliveries. This customer moved at our busiest time of year. Thus, we were within our legal delivery but not desired delivery.

The customer also made reference to the delivery crew. in order to meet the required delivery we did not send the original crew who loaded the shipment. We did indeed send a different driver and permit him to hire his crew at destination. This delivery took one and a half hours to unload. We paid 2 people $100 each for their unload assistance. $65 an hour is well above minimum wage. We expect the quality of work to far surpass the bare minimum, thus we pay a wage that reflects such.

It is our goal to surpass the customer's expectations. It is unfortunate we were unable to do so on this occasion. Should she permit us to move her again we will strive to go above and beyond her expectations.

Southern California Moving and Storage

08/29/2013Problems with Product / Service

Industry Comparison| Chart

Moving & Storage Company, Movers

Additional Information


Information in this BBB Business Review is believed reliable, but not guaranteed as to its accuracy. The BBB has not verified information including, but not limited to: business start date, ownership, licensing, and registration (if applicable). BBB does not endorse any product, service or business.

Business started: 01/01/1989
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Utilities Commission
505 Van Ness Ave
San Francisco, CA94102
(800) 755-1447

BBB records show a license number of MTR0172577 for this company, issued by Public Utilities Commission. Their web address is

Type: Public Utilities Commission

Type of Entity


Incorporated: January 1989, CA

Business Category

Moving & Storage Company, Movers

Alternate Business Names
Southern California Moving & Storage

Map & Directions

Map & Directions

Address for Southern California Moving and Storage

42180 Zevo Drive

Temecula, CA 92590

To | From


1 Locations

  • 42180 Zevo Drive 

    Temecula, CA 92590(800) 796-6838

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Southern California Moving and Storage is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (800) 796-6838

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on April 25, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Moving & Storage Company


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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