This business is not BBB accredited.

Joyce Moving And Storage, Inc.

Additional Locations

Phone: (909) 793-5094 View Additional Phone Numbers 11 Robinson Ln, Oxford, CT 06478


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Joyce Moving And Storage, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Joyce Moving And Storage, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: Business started: 01/01/1982 Business started locally: 01/01/1982 Business incorporated 01/01/1982 in
Contact Information
Principal: Mr. Phil Ridenour
Business Category

Moving & Storage Company Movers

Alternate Business Names
Joyce Van Lines, Inc.

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    11 Robinson Ln

    Oxford, CT 06478

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 10335

    San Bernardino, CA 92423

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/26/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I moved from NYC to NV and had $15,000 of damage. I had purchased full replacement insurance and the company refused to provide replacement value. After moving from NYC to Lake Tahoe, NV our items arrived with roughly $15,000 of damage. For the move we purchased full replacement insurance with a $0 deductible. The company now refuses to pay to have the items replaced and has offered to settle for 1/3 of the value of the items.

Desired Settlement: I am seeking to receive full replacement value as I had paid for when I purchased the insurance from the company.

Business Response: Initial Business Response /* (1000, 5, 2014/05/14) */ Contact Name and Title: ******* ***** Contact Phone: XXX-XXX-XXXX Contact Email: ******@joycevanlines.com The claim has been handled properly by the ***** Van Lines claims department in Indianapolis, IN. I am reviewing the file and **** try to resolve the problem. ***** *** ***** has the right to repair under the replacement protection plan we offer.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Joyce Moving And Storage, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)