This business is not BBB accredited.
Phone: (661) 325-6683 2345 Fruitvale Ave Ste 5, Bakersfield, CA 93308
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for SmoothMove USA include:
- Failure to respond to 1 complaint(s) filed against business
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Public Utilities Commission
505 Van Ness Ave, San Francisco CA 94102
Phone Number: (800) 755-1447
The number is MTR0190830.
Type of Entity
Business ManagementMr. Christopher Shipp, Partner Wayne Bethea Mr. Jesse Sherman a.k.a Lovan, Partner
Movers Storage Units - Household & Commercial Building Cleaning - Exterior
THIS LOCATION IS NOT BBB ACCREDITED
2345 Fruitvale Ave Ste 5
Bakersfield, CA 93308 (661) 325-6683 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Promised 3 moving men and only had 2. Sent company list of all damaged items and they never responded after 3 contacts. Filed complaint with PUC. Move on 8/23 and 8/24/13 from Bakersfield, CA to Santa Rosa, CA Paid $2900 by check #USAA 1401, contact person: ***** ***** Several damaged items. Sent info to company and tried contacting them 3 times with no reply. Filed a complaint with PUC.
Desired Settlement: I would like to be reimbursed for repair/ replacement of damaged items.