BBB Business Review

This Business is not BBB Accredited

Fresno Bekins Moving & Storage

Phone: (559) 233-4274Fax: (559) 445-1727301 Van Ness Ave, FresnoCA 93721-3125

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BBB Accreditation

Fresno Bekins Moving & Storage is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Fresno Bekins Moving & Storage's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Fresno Bekins Moving & Storage

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1 Customer Review

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
01/22/2016Billing / Collection Issues | Read Complaint Details
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Complaint
they gave me a set price that we agreed and have signed but then they revised all the priced that we never agreed upon..
10/24/2015 the house was estimated for the moving price,and I asked if there are no other charges and was said no, On the 10/27/2015 and 28th the movers came and moved every thing then the invoice was signed for $3,500 plus one month free storage and $190 after that for storage monthly fee, when invoice was sent, it was revised to over $6,000. after talking to them they lowered it to $4,500, but yet again the invoice was revised to $240 a month for storage instead of $190 and was threatened to keep my belongings.,,we signed for 3,500 for the movings and $190 a month for storage nothing more was agreed upon..

Desired Settlement
we would like to settled with them with no more lies and adjustments,,$4,500 plus $190 a month for storage and one month free storage that we talked about.

Business Response
Estimate given was based on son's view of what was going to move and items not being moved. The owner was not there. With garage and shed full of miscellaneous items we were told to figure about half of all item and rest was going to be discarded, as it turned out all the garage and shed was put into storage. Items inside the house were also added that wasn't suppose to be moved. Storage cost is being honored November storage was N/C Dec. and Jan is $190.00 plus Insurance which is $50.00 per mo. Total storage is #240.0 per mo.
We did lower ** ****** moving expenses to $4500.00 adding storage insurance for Nov. $50.00 and Dec.and Jan. storage of $240.00 each mo. Total for everything is $4980.00

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The garage was being looked by the mover and estimated , any thing extra was moved by the sone, the inside house was talked about before signing,meaning we had one more dinning table pluse chairs and shelve not sure if we wanted to be moved, and that should have not added another $3000,the problem is they do not disclose the extra costs before agreement.we already paid for insurance,that we agreed on..we were NEVER told $50 will be added for monthly storage insurance..NEVER WAS TOLD...and that is not right.they have just said $190 pee month.and each agreement it was asked " this charge is it right, no other hidden charges ?" And the respond was no other charges...we could have taking the stuff to different storage with no extra charges and could access the stuff without extra charges...

Final Business Response
Feb 01, 2016 Bekins will reduce monthly storage cost to $190.00 per month as stated on Estimated cost. Insurance will be dropped to basic coverage for the remainder of the storage tenure. Sorry for the confusion of the additional cost per mo.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

Industry Comparison| Chart

Movers, Storage Units - Household & Commercial, Record Storage

Additional Information

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Information in this BBB Business Review is believed reliable, but not guaranteed as to its accuracy. The BBB has not verified information including, but not limited to: business start date, ownership, licensing, and registration (if applicable). BBB does not endorse any product, service or business.

BBB file opened: 01/31/1955Business started: 01/01/1871
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Utilities Commission
505 Van Ness Ave
San Francisco, CA 94102
(800) 755-1447
http://www.cpuc.ca.gov

BBB records show a license number of MTR0174293 for this company, issued by Public Utilities Commission. Their web address is http://www.cpuc.ca.gov.

Type: Public Utilities Commission

Type of Entity

Corporation

Incorporated: April 1992, CA

Contact Information
Principal: Mr. Brad Metzner (President)Customer Contact: Mr. Joe Jacobsen (Manager)
Business Category

Movers, Storage Units - Household & Commercial, Record Storage

Alternate Business Names
Metzner, Inc.

Map & Directions

Map & Directions

Address for Fresno Bekins Moving & Storage

301 Van Ness Ave

Fresno, CA 93721-3125

To | From

LocationsX

1 Locations

  • 301 Van Ness Ave 

    Fresno, CA 93721-3125(559) 233-4274
    Fax: (559) 445-1727

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Fresno Bekins Moving & Storage is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on April 25, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Movers

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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