BBB Business Review

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This business is not BBB accredited.

Personnel Concepts Limited

Additional Locations

Phone: (800) 333-3795 View Additional Phone Numbers 3200 East Guasti Road, Suite 300, Ontario, CA 91761 http://www.personnelconcepts.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Personnel Concepts Limited include:

  • 439 complaint(s) filed against business

Factors that raised the rating for Personnel Concepts Limited include:

  • Length of time business has been operating
  • Response to 439 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

439 complaints closed with BBB in last 3 years | 227 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 132
Billing/Collection Issues 7
Delivery Issues 9
Guarantee/Warranty Issues 8
Problems with Product/Service 283
Total Closed Complaints 439

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning advertising and sales issues. Specifically, customer complaints allege that Personnel Concepts Limited mails letters that are misleading in that the letters resemble government notices that imply threats of large fines, if non-compliant. Complainants also allege receiving harassing phone calls from the business even after requesting that the business stop calling. Complaints also involve billing issues. Complainants allege placing an initial order for posters from the business then will continue to receive additional products without authorization along with invoices for payment.

BBB serving Denver/Boulder also indicated they had received a high number of inquiries describing similar issues from consumers in their area. Based on the information provided by BBB serving Denver/Boulder, we opened an investigation on the business in regards to the mailings sent to that area. On December 9, 2015, BBB notified the business of our concerns and requested their voluntary cooperation in eliminating the pattern of consumer complaints. BBB also asked the business to provide mailings for the different areas they service.

The business response, "We continually review our literature to ensure that it remains balanced and appropriate per our practices. We review our mailers to ensure they satisfy customer demands. Our sales agents also use scripts to ensure we are maintaining consistency in the handling of calls and do not place orders without customer approval." The business also provided copies of their mailings for different states. BBB found that the mailings do not differ from state to state.

BBB spoke with Steve Slezak, Director of Operations, to discuss the pattern of complaints received by the BBB. When addressing the regulations cited in the mailings, he indicated that the regulations cited are based on a federal level. BBB suggested customizing the letters to address labor laws by state as laws may be different from one state to another. Mr. Slezak indicated he is willing to look into the mailings in order to provide a better customer experience.

Customer Reviews Summary Read customer reviews

33 Customer Reviews on Personnel Concepts Limited
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 33
Total Customer Reviews 33

Additional Information

BBB file opened: Business started: 07/01/1990 Business started locally: 07/01/1990 Business incorporated 07/01/1990 in
Type of Entity

Corporation

Business Management
Mr. Steve Slezak, Director of Operations
Contact Information
Principal: Mr. Steve Slezak, Director of Operations
Business Category

Labor Posters Signs - Equipment & Supplies

Service Area
All businesses within the United States
Alternate Business Names
AIO Acquisition, Inc. Personnel Concepts
Products & Services

Provides myriad of products and services for regulatory laws surrounding workplace safety, disabilities, harassment, discrimination, labor law, minimum wage, and other regulations.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.