Business ProfileforThe Mission Inn Hotel & Spa

They cancelled our reservation while we were in line to check in and then LIED to us and said that "Expedia" cancelled it. Nice try. We didn't book through Expedia. We booked through Hotels.com, and according to Hotels.com, they didn't cancel ANYTHING. The whole interaction (where we stayed in the lobby going back and forth between the front desk and Hotels.com for 45 minutes) was incredibly frustrating. We booked weeks before for my sister and I to celebrate our mom's birthday with her and at one point were in tears at the front desk while they heartlessly told us we had no reservation and would have to contact our booking agency. Our booking agency was incredibly apologetic and offered to get us another room, which we didn't want. When we went to the front desk to try to get a room directly through them we were finally given the real answer--there were no rooms available. Cool. So someone came and offered them full price for a room and they just axed our reservation like we're nothing. And after all of that, being lied to and put through the wringer and missing our dinner reservation, we got nothing but a blank stare and "I apologize" from the guy at the desk who acted like this was no big deal at all. They didn't even offer to refund us for the parking fee. It was such a gross experience.A quick ****** revealed that this is apparently common practice. Mission Inn seems to be systematically cancelling reservations made through third-parties and giving those rooms to people who book through their own website or in-person.