This business is not BBB accredited.
Phone: (909) 946-4343 135 North Benson Avenue Suite E, Upland, CA 91786
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Imperial Electric include:
- Failure to respond to 1 complaint(s) filed against business
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 694815.
Business ManagementRobert Romero, Owner
Electricians Auto Electric Equipment Electrical Power Systems Maintenance
THIS LOCATION IS NOT BBB ACCREDITED
135 North Benson Avenue Suite E
Upland, CA 91786 (909) 946-4343 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Imperial Electric did not perform the work as agreed and they're trying to collect from me more than what was agreed. Imperial Electrical was a subcontractor on my Optometry office tenant improvement project, which was done from 1/2014 to 3/2014. I had a contract with the contractor for the entire project and paid the contractor according to what was agreed. At the end of the project, Imperial Electric gave me an extra bill for $1789.32 (3/25/14). They claimed it was for work that was done but not on the architectual plans. They did not tell me as they were doing those "extras" that that was extra and what it would cost me. I had no opportunity to agree or disagree to the work that was being done as "extra". And I disagreed with the number of hours they claimed it took to do the work. They billed me for 11 hours. I have no way of knowing how long it really took them to do the work. And they charged me for items like "Overhead 6%" and "Profit 10%" as additional charges. After discussing the bill with the business owner, I decided to pay the entire bill in exchange for one more item I needed to have done that was not on the plans. What I needed was just to have some electrical outlets put on an "on/off" switch. He said that would cost $500. I said, I'll pay you the entire $1789.32 if you do it for $250. He said "Deal. Done." The conversation took place at the job site, I walked him out to the area and pointed our all the outlets that I needed to be on this switch. He told me he may have to put them on 3 different switches since they're on three different walls. We agreed upon the location of the switches. When he and his employees came to do the work, they only installed one switch. I said "ok, so all three walls are on the same switch?" His employees were puzzled and said it was only 2 walls. I told them, no, it's suppose to be all 3 walls. They called the owner, the owner came back and said that there must have been some miscommunication because he was only aware of the 2 walls. I reminded him of our conversation that I walked him out to the area and he initially told me 3 switches so how can he not be aware of the third wall if he said 3 switches. He then said, ok, I will take care of these outlets here but those two there have plumbing behind it and I cannot do those without you authorizing additional hours of labor. I told him, no, this is what we agreed on. This is what you quoted me. I'm not paying you anymore and you need to do the work as agreed. He left and did not do the last two outlets. I talked to the contractor because the contractor was with us during the discussion and the contractor even said, yes, three walls, three switches. The contractor was going to talk to the owner of Imperial Electric and try to resolve the issue. But I never heard back from either one of them about coming back to finish the last two outlets. I had to finally hire another electrician to complete the work. After I had the work done already, then Imperial Electric sent me a bill for $350 for the work that they did do. I told the owner, you didn't complete the work and you're billing me for more than what we agreed on. He admitted that $350 was more than what was agreed on but he said he felt that was a fair charge. It's not fair to me. Again, I'm being charged randomly rather than what was agreed upon. I was probably way over charged for the previous "extra" work as well. I didn't have an opportunity to an agreed upon price for them but I know what I agreed to this time and he's still charging me more than what was agreed and he didn't even do the work that he promised to do. I think he didn't complete the job because he was trying to scam me for more money. I don't think there was any miscommunication at all. At this point, I think he should just accept the payment I made for the extra work as payment in full but he has since still been sending me bills, emails, threatening to put a lien on the property, threatening to send me to collections. I really don't think this is how they should be doing business.
Desired Settlement: Knowing now that the owner of the business is not trustworthy, I think I was overcharged for the "extra" work that they claim they did. I'm not even seeking any refunds or reimbursements for that. And since they did not complete the work they agree to do, I think they should just consider the previous payment as payment in full and stop continuing to harass me.